IMPORTANT CHANGES TO OUR BUSINESS MODEL:
Owing to the severity of the recent cyber-attack that knocked out our service for an extended period of time, we've made the difficult decision to transition away from our free ad-supported model.
Our platform is now exclusively available through a modestly priced paid membership service, starting at only $9/month (or less than 30 cents per day).
We recognize this news may come as a surprise and require an adjustment of expectations, but we believe it's necessary to ensure the highest level of security and overall customer experience.
This change explains why legacy free accountholders are no longer able to login. By subscribing, your old free account will be upgraded to our premium ad-free service, and you will be able to login and enjoy the service as before - only this time your site experience will be much enjoyable owing to the absence of all those annoying ads and the added benefit of much faster page-loads.
New customers (i.e., those of you who do not have an old free account to upgrade) will need to email their desired username to admin@investorvillage.com and we will then create your new account and email you login instructions.
Owing to the severity of the recent cyber-attack that knocked out our service for an extended period of time, we've made the difficult decision to transition away from our free ad-supported model.
Our platform is now exclusively available through a modestly priced paid membership service, starting at only $9/month (or less than 30 cents per day).
We recognize this news may come as a surprise and require an adjustment of expectations, but we believe it's necessary to ensure the highest level of security and overall customer experience.
This change explains why legacy free accountholders are no longer able to login. By subscribing, your old free account will be upgraded to our premium ad-free service, and you will be able to login and enjoy the service as before - only this time your site experience will be much enjoyable owing to the absence of all those annoying ads and the added benefit of much faster page-loads.
New customers (i.e., those of you who do not have an old free account to upgrade) will need to email their desired username to admin@investorvillage.com and we will then create your new account and email you login instructions.
CUSTOMER SERVICE DELAYS EXPLAINED:
To reduce opportunities for mischief-making and increase site security, we have discontinued a number of automated processes. This means more work for us and the resulting inconvenience of longer wait times for customers. That said, we believe the trade-off is worth it and trust you will agree. We recognize this is at odds with expectations in the digital age where online customers are accustomed to instant gratification. However, while we may move a little slower, we are real people, not bots, and you can count on us to treat you right.
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