Nucar Chevrolet

Had a great experience at Nucar again, Kyle was my salesman and he did an excellent job of finding the exact truck I wanted. Never was pushy or urged me to get something more expensive, and the management team was always checking up on me to make sure everything was going well. If your looking for a new car, check out Nucar and ask for Kyle.

Randy in sales is your man to see. We told him what we wanted and it found it the next day and got the car delivered immediately. We were very impressed. He was an outstanding guy and I wouldn't hesitate to recommend him to anyone looking for a new Chevy. We tried other places and were unable to find anyone willing to put in the effort that Randy did to get us what we wanted. We have a new Chevy Equinox with all the options we asked for and are very satisfied!

My husbands truck was towed there on July 5th when his brakes locked up in his Chevy Silverado. It is now July 22nd and we have had to consistently call and get different answers from everyone as to the status and what the actual issues are.

We finally got a call on Wednesday (July 19th) that his truck would be ready for pickup on July 20th and they would call when it was done.

Well here we are July 22nd and no truck and no call. Have repeatedly called his rep as well as talked to service manager (who seems to have no idea what happens in his own shop) and no one likes to respond to calls.

This is the WORST customer service I have ever seen and DO NOT recommend NuCar for anything! If they can't respond to voicemails or even pickup the phone I can't even imagine buying a car from them!

Here's to hopefully getting his truck sometimes in the near future if someone ever returns a call and let's us know it's ready!

The only perk is he did get a loaner truck that he was able to rack some miles on! I did tell him at this point 4 weeks later he should just go get it insured and registered and it's his new truck haha!

Bought me 2014 ram 1500 express from nucar Mazda in December of 2022 and then took it to nucar chevy for a repair that I needed October 13, 2023. I had a coolant leak that a gentleman named Jeremy and one of his mechanics found. Thermostat Housing Replacement: UPPER RADIATOR HOSE LEAKING FROM THE THERMOSTAT HOUSING. HOSE CANNOT BE TIGHTENED ANY FURTHER. CORROSION BUILD UP ON THE HOUSING CAUSING THE LEAKING. REPLACEMENT OF UPPER RADIATOR HOSE AND THERMOSTAT WITH HOUSING RECOMMENDED. this is what they diagnosed was wrong and cost me 822.64 which is out rages to me. $525.00 for labor and 272.84 for the radiator hose and another 24.00 for something misc. So I paid the fee the day I got my truck back first off battery was dead, lucky I have a jump box that I keep with me and a flat tire. Big red flag there. So my Lady drives it to work 1hr away and she calls me and says "hey we're still leaking coolant And as I look leaking from the same place it was before. Long story short I take it back to nucar October 30 2023, they look it over again and come to a conclusion of it's my water pump that is leaking. Now they want to charge me another 564 Dollars to fix the water pump and have it another couple days. Jeremy told my Lady and I quote " sometimes we fix things and something else brakes from that". Excuse me? I'm
Not paying you guys anything because I don't trust you now, And as I go get my truck because I wasn't paying these jokers nothing else Jeremy doesn't look at me nothing not a sorry about this and he's a very nice gentleman and he wasn't fazed that he cheated a customer out of almost 1400 in repair. I do not recommend this place to buy vehicles or get them fixed. Now have to go somewhere else to fix the mistakes these men made. They don't care about their customers at all.

I took my 2017 Chevy Cruze in for a tune up on Friday November 10th I told them I wanted a tune up and gave them my extended warranty card then ​called them 4 hours later wondering what was taking so long I talked to Anthony he said I had a cracked piston and two of them were misfiring I would need a new motor. My extended warranty wouldn't cover it because I didn't have two years of oil change receipts so I told them just to put my car back together and I would come pick it up when I got there and paid them 165 dollars for nothing because they didn't even do a tune up. When I started my car every light on my worning light on my dashboard were was on even my check engine light even my oil light then we took the car back in ​I was very upset I told them they broke my car needless to say i wsd yelling so they got the manager it said they didn't do anything but hooked it up to computer right then I knew he was lying because I had to go there and get my book out of the glove compartment and my car was took an apart so he told me the same things they told me which was a lie he told me I needed a new motor plain and simple there was nothing else they can do I needed a motor. Then I took it to a mechanic ​that was recommended to me by a friend he did my tune up and told me that there was nothing wrong with any of my Pistons they he did a compression check said that all 4 pressure was 130 which is perfect so the guy Anthony at new car Chevy lied to me and took my money because he could I don't think any women or man should take there busness to nuar car Chevy in new castle because they are crooks
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Maria Hogan

recently leased a Equinox from Nucar. My current lease on a Cadillac matured November 30. I have leased with Cadillac for many years but wanted to look at different options. My first visit to Nucar was August 24 in which I drove an older model Equinox since there were no new cars available to drive. I eventually put a $1000.00 deposit on a new car that was on order to be the first to see the car when it came in. It took many times to ask the salesman to assure me that I could get the deposit back if I did not like the car. Finally he did tell me and I felt comfortable with the verbal agreement. I was upfront and firm on my expectations of a down payment and monthly payment in which Nucar did agree to meet. The car came in September 29. I offered to come to see and purchase car on the 30th. I was told it would not be ready due to inspection and detailing. My current lease payment was due October 1. I consulted my sales person to ask about whether to make the payment. I was told that the payoff could take some time and could possibly affect my credit if it looked like I was late on a payment. So I decided to make the payment. I asked several times via phone conversations who would be responsible to return that payment and was told any overpayment would be reimbursed by GM. Even the day of sale I asked and the same verbiage was repeated. Their payment system goes in electronically so payoff was immediate. That being said they included my November payment but not my October. I paid $399.99 for the month of October which the Cadillac was in Nucar possession on October 3. I spoke with a manager who did nothing more than talk over me and told me what a great deal I got. She never acknowledged the problem of they took possession of my car and the October payment made with no return. I was mislead. I have never been taken advantage of in my years of leasing until now. It is really about principle and integrity at this point. This will make me question ever purchasing another GM. This review is regarding the dealer not the vehicle. The lesson is the grass is not always greener...stick to who you know will not cheat you.

I hate doing or giving one star reviews. However arrived for an oil change and tire rotation at 137 pm. It is now 4 pm and I have not heard anything or seen anybody. No apologies or updates. I spent over 20 years as a tech and am now retired from that. But if my manager knew to drain oil and change a filter was going to take over two hours I would not have had a job long. This simple process seems ridiculous. The waiting room is full of people in the same boat. Not sure what if anything management is doing to fix this but I live in Dover and drove here because I liked the dealer. Probably won't be back

My elderly mother came in yesterday to have the oil changed on her 2017 Sonic. She made an appointment for 11am. When she got there she was directed to an guy with hair like a shark fin. He was extremely rude, dismissive and disrespectful to her. He told her that "it wasn't 11am yet" to which my mom replied that was ok and that she would wait on site for her car to be done. He said it would be done by 12:30. At 1pm he still hadn't checked in with her on the status of her car. When my mom got up to check, she noticed her car was ready and waiting and sitting in the parking lot. My mother is on her 70s and was extremely sore from sitting so long. When she went to the desk to inquire, the shark haired guy was on the phone and basically threw the folder on the counter for my mom to checkout- all while staying on the phone. He was extremely dismissive and rude. We assist my mom in her car purchases and we will never buy another car from Nucar if this is the reception you get as a service customer. Shark haired boy needs to work on his attitude.

I Bought a 2022 Silverado Z71 and the salesman said it does not have a chip for backup alarm/ heated seats nor does it have the Z71 Skid plate. Both are backordered and i will be notified to get them installed at a later date. I email periodically but now they are now ignoring my emails. Its been over 4 months that i'm paying for a product that was not 100% delivered.

I like the dealership but after the sale customer service is disappointing.

Came in to get a copy of my Chevy car key. Before I drove there I called & was told to ask for Ira or Alex. Ira helped me right away. He must've copied my key in less than 5 minutes. Walked to the car with me to test it out. He was very kind I'll be back to get a copy of my key fob