Expert Insight

The simple, single most powerful thing a leader can do to create a happy workplace is to listen to employees.  Treat them like the most important individual in the world by stopping by their work station, empathetically listening to them, and demonstrating you really heard them by reflecting back both the words and the feelings they expressed and then taking action to make the changes in the workplace that they need in order to do their job better and feel like they make a difference.