is restricted account the same as suspended?

tenggo · #1 11-09-2009

Hi there,
i am currently restricted from selling for non performance (yeah right 1 negative out of 50 in the past month)
anyway, as far as using another account to sell, does ebay consider restricted the same as suspended? ie will another account be brought down if it is linked to the restricted one?
the email i received from ebay when restricted said nothing about using another account... see below...
Mind you the account is at 99% with 1 negative for the last month (out of 50) , if i am in the bottom 1% of all ebay sellers, i will eat my computer!

We regret to inform you that your eBay account has been restricted from selling on eBay for violation of our Seller Non-Performance policy.

Our records show that you generate an unacceptably high level of buyer dissatisfaction in transactions in this account. Based upon input from the buyers who have transacted with you, this account falls into the bottom 1 percent of all eBay sellers with regard to buyer satisfaction.

Due to the policy violation, we are removing selling privileges on this account for a period of at least 30 days, and are ending any open listings. You will still be able to conclude outstanding transactions, resolve issues with your buyers and access emails in My Messages. However, you won't be able to list any items with this account.

Here's what you can do now:

Complete all open transactions, and settle any open issues with your buyers. You can access cases open against you in the Resolution Centre from My eBay. If you require assistance or information about the Item Not Received or Significantly Not a Described Process you can learn more by copy the following link into a new browser window:

eBay: Redirect

What happens next?

We will review your account again after a minimum of 30 days. If the level of buyer satisfaction with regard to this account has not improved significantly, further action will be taken, including the suspension of all of your eBay accounts.

Please be advised that this account restriction does not relieve you of your obligation to pay any fees that you may owe to eBay.

For more information about our Seller Non-Performance policy, copy the following link into a new browser window:

Seller Non-Performance

Thank you for your cooperation in this important matter.

Sincerely,

eBay Trust & Safety

dan12909 · #2 11-09-2009

i would also check your 30 day dsr's as just 1 neg wouldnt get the SNP hit on your. so if you have access to dashboard check your dsrs and if they are low then you will be restricted from selling till they go back up but a restriction isnt the same as a suspend but keep in mind if you get suspended it is very and i mean very hard to get reinstated. i would know it took me 18 months to get my account reinstated for SNP

tenggo · #3 11-09-2009

Thanks,
yes there were 4 negs but i got 3 removed, but the ebay computer must have already made up its mind.
Will a restricted account cause a linked account to be suspended?