Hi there!

Great question. You’re absolutely right about the pre-chat form.

Here’s a breakdown:

• Pre-chat Form: This appears before a visitor starts a chat and is currently disabled by default. You can enable it if you want, but it only collects email addresses at this time.

• Collector Card: This appears after a visitor initiates a chat. It’s a more flexible option and allows you to collect additional information like name, company, phone number, and email address.

So, requiring an email address to chat is not mandatory. You can choose the best option based on your needs:

• For basic contact: Keep the pre-chat form disabled.
• For more information: Enable the pre-chat form (limited to email) or use the collector card for a wider range of data.

We hope this clarifies things! Let us know if you have any further questions.

Best regards,

screets

Thanks for answer, last question from what I read there seem to be Daily API quote Usage and Monthly Bandwidth Usage, Storage so is it a one time fee or or a subscription payment recurring limitation ?

No problem, happy to answer!

Regarding pricing, you’re exactly right – there are no monthly subscriptions or recurring fees. It’s a one-time purchase.

Daily and Monthly Usage:

• These limitations are in place to prevent improper platform usage and ensure optimal performance for everyone.
• The daily API usage limit is set quite high, so you likely won’t reach it under normal circumstances.
• If your website traffic is exceptionally high, we can easily adjust your daily usage limit upon request.
• Monthly usage resets every month, giving you a fresh quota.

In short, you pay once and get access to the features without any hidden monthly costs.

Is there anything else you’d like to know about our pricing or features? We’re happy to help!

Best regards,

screets

Hi there,

Thank you for reaching out. The issue you’re experiencing seems unusual, and we haven’t encountered it before.

Could you please provide a screenshot of the error message? Additionally, you can try logging in from the secure version of the link (https://chat.screets.io) to see if that resolves the problem.

If the issue persists, feel free to start a chat session at screets.com and send us the screenshot there. We’ll do our best to assist you further.

Best regards,
screets

Hi Milo99,

Thanks for contacting screets.

We just released 3.7.5 and I recommend downloading it again. You should be able to find it on the download page (https://codecanyon.net/downloads).

If you’ve other questions or concerns, let us know.

Best,
screets

Hi Mrnicoo,

Thank you for considering our chat solution! Here are the answers to your questions:

1. Currently, we don’t have a mobile app available. However, you can enable email notifications, and if your mail app allows notifications on mobile, you can receive alerts that way.

2. In our upcoming major update later this year, we’ll be deprecating the feature where the chat widget asks visitors for permission to send sound notifications.

3. Yes, you can set up different languages. For WordPress users, we support WPML and Polylang plugins. Alternatively, you can use our JavaScript API to handle multiple languages.

I recommend starting a trial by logging in with either Google or Envato at https://chat.screets.io to test before making a purchase. Please note that you can delete your account anytime from Settings > Account immediately if needed.

Feel free to reach out if you have any further questions or if there’s anything else I can assist you with!

Best regards,
screets

Hi, I like it. Just want to clarify if I in any way can get notified when someone send a message. I mean I not sit and look at the chat all day long:-)

Also is there any way to leave a message like “We are currently offline but leave your email and we get back to you shortly”

Hi Mrnicoo,

Absolutely! You can enable email notifications for new chat messages and requests from the “Settings > General” section.

Additionally, you can fallback to offline form (in other words, offline form) when all teammates offline instead of showing a message.

Let me know if you need further assistance!

Best,
screets

Hi Shawpon,

Thanks for reaching out!

The “Authentication URL is invalid” error usually occurs when connecting from localhost. If you’re trying to connect from a valid domain and still facing this issue, I recommend renewing your support extension. Afterward, you can contact our support team at support@screets.io, providing your purchase code. They will be able to assist you further and ensure a smooth connection.

Feel free to let me know if you have any more questions or if there’s anything else I can assist you with!

Best regards, Kuzey

Hi metalbound,

Thanks for reaching out, and I appreciate your patience.

It seems like you’re currently on a trial version, and the daily usage limits are affecting your experience. To resolve this and provide you with an uninterrupted service, please send an email to support@screets.io. Include your App ID (found in settings > installation) and purchase code, and we’ll promptly upgrade you to the unlimited version.

Feel free to contact us anytime if you have more questions or need further assistance!

Best regards,
screets

Hi there,

Thanks for reaching out!

Currently, we don’t have any Black Friday offers. We typically don’t do discounts, except for new items with introductory prices.

Let me know if there’s anything else I can help you with!

Cheers,
screets

Hi Harshaljha,

Thanks for your question!

Currently, we don’t have a dedicated mobile app for agents. However, visitors can engage in chats with operators through their mobile phones.

In the upcoming major update, we’ll be introducing browser-based apps for both mobile and desktop (agents can use the admin panel including inbox to answer visitors). This will be available for users on iOS 17+ and macOS Sonoma or later (and Android users, of course). Stay tuned for these improvements!

If you have any more questions or if there’s anything else I can assist you with, feel free to let me know.

Best,
screets

Hi there,

Thank you for the compliment!

We’re delighted that you appreciate the design of our website. However, it’s not a WordPress theme; we designed and built it from scratch.

However, if you’re looking for a stunning website for your own project, we’d be happy to discuss your needs and explore how we can help.

Do you have specific features or design elements in mind for your website? We’d love to learn more about your project and discuss how we can create something tailored to your vision.

Feel free to share any details or questions you have in mind, and we’ll be here to assist you.

Best,
screets

Hi sboyle,

Thanks for bringing this to our attention, and we apologize for any inconvenience caused. We’ve identified the issue with the download link and have sent an updated package to Envato. Once it’s approved during the day, you should be able to download and install it without any problems.

In the meantime, if you prefer a quicker solution, feel free to send us your purchase code at support@screets.io, and we’ll promptly provide you with the correct package.

We appreciate your understanding and patience.

Best regards,
screets

Hi sboyle,

Great news! Envato has just approved the update, so you should now be able to download the corrected package. Feel free to give it a try, and if you encounter any further difficulties, don’t hesitate to let us know.

Thank you for your patience, and we appreciate your understanding.

Best regards,
screets

Hi sand360,

Thank you for reaching out. We appreciate your interest in customizing the background color for the WordPress version.

To assist you better, could you please provide more details about which background you’d like to change? Whether it’s the chat widget on the front-end, console, or settings, your clarification will help us provide you with accurate guidance.

Kindly send an email to support@screets.io with the specifics of the background color you have in mind, and our support team will get back to you promptly.

We typically reply in 1 business day and look forward to helping you achieve the desired customization.

If you have any other questions or concerns, feel free to let us know.

Best regards,
screets

Hey there,

Thanks for reaching out with your question!

Currently, our file upload storage is capped at 250MB for Unlimited license. If it reaches its limit, you won’t be able to upload new files until you free up some space. I totally get how this might be a concern, and I want to assure you that we’re actively working on improving this aspect in our next major update, which is expected to roll out later this year.

In the meantime, there’s an option available for you. If you choose to purchase a second Unlimited license, we can increase your storage by an additional 1GB. If you decide to go for this option, just let us know by sending over your purchase codes (by sending email to support@screets.io), and we’ll make sure to update your app’s quota accordingly.

I hope this helps clarify things for you! If you have any more questions or if there’s anything else you’d like to know, feel free to ask. We’re here to assist you.

Best regards,
screets

Hi Kavoircom,

Thank you for your interest and question.

screets Chat operates through our dedicated cloud servers to ensure smooth and reliable performance. This is why there are certain limits on the number of chats (5,000) and page views (20,000) per month. These limitations are in place to ensure optimal performance and to accommodate various usage scenarios.

If you have any more questions or need further clarification, feel free to ask. We’re here to help!

Best regards,
screets

Hi Aminefaiz,

Thanks for reaching us.

It’s interesting! Could you please report to support@screets.io by copy/pasting the issue?

Please also include:

• your AppID found in Settings > Installation (https://chat.screets.io)
• and purchase code

So we can check what’s going on. We typically reply in 1 business day.

If you’ve other questions in the meantime, let me know.

Best

Hey Ru11er,

Thanks for reaching out to screets.

Regarding the link you provided, please note that the correct URL for our documentation is: https://docs.screets.io/chat/guide/getting-started.html#installation

I apologize for any confusion caused. Please use the updated link to access our documentation and get started with screets Chat.

If you have any questions, feel free to rask.

Best.

Thanks for your prompt reply! Can you please explain how I can create a new application? I follow the docs, but the link to create a new app does not work: https://docs.screets.io/chat/guide/

**Edit: Solved

Hey Ru11er,

That’s great to hear that you were able to solve the issue! If you encounter any further questions or need assistance in the future, please don’t hesitate to reach out to us at support@screets.io. We’re here to help!

Regarding the support period, if your support has expired, you can easily renew it for further support questions.

Have a nice day.

Best

Hey bronzemoontr,

Just wanted to give you a heads up that we’re currently investigating AI technology and exploring ways to apply it to our current and upcoming projects.

Thanks for your support, and as always, feel free to reach out if you have any questions or ideas.

Cheers.

Hey bronzemoontr,

I forgot to ask in my last message, would you like to share your feedback on the AI features you’d like to see in our product?

Your insights will be invaluable in helping us understand our users better and develop features that cater to their needs.

Let me know if you’re interested in sharing your thoughts.

Thanks,

Hi drkurpanik,

Thanks for reaching us.

Could you please contact with our support by sending email to support@screets.io and your app Id? We typically reply in a business day.

If your support period has expired, you will want to renew it. It’s required for support questions.

In the meantime, if you have other questions, feel free to reply.

Best.

I already wrote yesterday but no one replies

Hi drkurpanik,

Thanks for your email.

No worries! We always reply to emails as soon as possible with descriptive information.

If you still don’t get it, please let me know here.

Have a great day!

screets

Hi super wealthy,

Thanks for reaching us.

Quotas you mentioned above for across all domains.

Besides, it’s possible to install screets Chat on multiple domains by copy & paste the snippet. But, in the current version, you have one inbox. It means you and your teammates will see all visitor responses from all domains in a single inbox.

Multiple projects will be available in the next major update.

Let me know if you have any questions.

Best.

Hi boostedgts,

Thanks for reaching us.

You should have a “button” tag instead of a link:

<button onclick="scxi(‘open')">Chat with us</button>

If you want to implement it to a link, you may do it like that:

<a href="#" rel="nofollow" onclick="“scxi('open')"">Chat with us</a>

We suggest using the “button” tag over “a”.

More info: https://docs.screets.io/chat/javascript-api/methods.html

If you’ve further support questions, you’ll want to contact through our website.

Contact: https://screets.com/contact

Have a great year

screets

Hello varan,

Thanks for reaching us.

Could you please report the issue to support@screets.io by simply copy/pasting your message?

We typically reply in 1 business day.

If you’ve other questions or concerns in the meantime, feel free to reply.

Best