the most important aspects of flying are done by the least important people
#1
Original Poster
Join Date: Sep 2008
Posts: 7,875
the most important aspects of flying are done by the least important people
But I guess that is true of life in general.
I made it off my flight into New York (from Europe), made it through immigration quickly due to Global Entry, and then waited for my bag.
And waited, and waited. I thought about how priority tagged bags always come last.
Then I started wondering if they had lost my bag. But finally it came.
Baggage handlers may not be hired directly by the airline, but they sure matter to the tired, grumpy passenger at the end of a daytime trans-Atlantic flight.
Same thing with plane cleaners, security agents at the airport.
I know the airlines say it is out of their control, but it really affects their product.
I made it off my flight into New York (from Europe), made it through immigration quickly due to Global Entry, and then waited for my bag.
And waited, and waited. I thought about how priority tagged bags always come last.
Then I started wondering if they had lost my bag. But finally it came.
Baggage handlers may not be hired directly by the airline, but they sure matter to the tired, grumpy passenger at the end of a daytime trans-Atlantic flight.
Same thing with plane cleaners, security agents at the airport.
I know the airlines say it is out of their control, but it really affects their product.
#3
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Bangkok or San Francisco
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But I guess that is true of life in general.
I made it off my flight into New York (from Europe), made it through immigration quickly due to Global Entry, and then waited for my bag.
And waited, and waited. I thought about how priority tagged bags always come last.
Then I started wondering if they had lost my bag. But finally it came.
Baggage handlers may not be hired directly by the airline, but they sure matter to the tired, grumpy passenger at the end of a daytime trans-Atlantic flight.
Same thing with plane cleaners, security agents at the airport.
I know the airlines say it is out of their control, but it really affects their product.
I made it off my flight into New York (from Europe), made it through immigration quickly due to Global Entry, and then waited for my bag.
And waited, and waited. I thought about how priority tagged bags always come last.
Then I started wondering if they had lost my bag. But finally it came.
Baggage handlers may not be hired directly by the airline, but they sure matter to the tired, grumpy passenger at the end of a daytime trans-Atlantic flight.
Same thing with plane cleaners, security agents at the airport.
I know the airlines say it is out of their control, but it really affects their product.
Bottom line, if there's a problem it wasn't the handlers at the arrival airport that caused the problem. It's the handlers at the airport that last loaded luggage onto your plane.
#4
Join Date: Jul 2009
Location: DFW
Programs: AS, BA, AA
Posts: 3,670
I think if the airline really cares about it and makes it a priority, it will happen, no matter what the airline and route.
#5
I have the highest respect for all of them, but especially for cleaning crews. Given the state some of my fellow passengers leave the airplane and the quick turnaround times, I am always amazed by the fact that I find my seats and cabin clean and properly set-up.
#6
Join Date: Jan 2014
Posts: 2
I think it has more to do with the order the bags are unloaded and delivered to the belt at the arrival airport.
Some stations just get it. For example, regardless of what airline I've flown into NRT (UA, DL, AA, or JL), from any destination (JFK, EWR, DTW, DFW, ORD) my priority tagged bags are ALWAYS within the first 10 or so down the chute.
Coming back to the US - total crapshoot.
Some stations just get it. For example, regardless of what airline I've flown into NRT (UA, DL, AA, or JL), from any destination (JFK, EWR, DTW, DFW, ORD) my priority tagged bags are ALWAYS within the first 10 or so down the chute.
Coming back to the US - total crapshoot.
#7
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,993
I think it has more to do with the order the bags are unloaded and delivered to the belt at the arrival airport.
Some stations just get it. For example, regardless of what airline I've flown into NRT (UA, DL, AA, or JL), from any destination (JFK, EWR, DTW, DFW, ORD) my priority tagged bags are ALWAYS within the first 10 or so down the chute.
Coming back to the US - total crapshoot.
Some stations just get it. For example, regardless of what airline I've flown into NRT (UA, DL, AA, or JL), from any destination (JFK, EWR, DTW, DFW, ORD) my priority tagged bags are ALWAYS within the first 10 or so down the chute.
Coming back to the US - total crapshoot.
Somehow, the Japanese can unload the baggage hold of a widebody in 15 minutes, while, here in the "Land of the Free", I have had several instances where my bags took an hour or more to come out. DEN seems to be one of the worst.
#8
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#9
Join Date: Aug 2014
Location: AMS
Programs: AAdvantage Platinum, Asiana Club Silver, Flying Blue Ivory
Posts: 368
I find my home airport, Schiphol, a bit of an annoyance in this regard.
To begin with, it's always quite the walk to the baggage claim area. But hey, I'm fit and a fast walker. The route is well-marked, but the stairs leading down always give me the impression that I'm making a wrong turn.
Anyway, I usually breeze through passport control... and then I wait. And wait. One time when there was a somewhat longer queue, I wondered whether I should get the 'Privium' card (kind of like Global Entry) to skip the line at passport control, but what's the point if that just means a longer wait for my bag?
Final annoyance is that the announcements on the screen above the belts like "First baggage on belt", "Last baggage put on belt" seem to not mean the conveyor topside, but someplace somewhere in the dungeons of Schiphol, where they unload the bags. There's a discrepancy of minutes between "First baggage on belt" and when the bags actually appear. Similarly, when you've not gotten your bag and it says "Last luggage on belt", you start to vaguely worry, while the system actually is most likely to spew out your suitcase just when you give up hope.
To begin with, it's always quite the walk to the baggage claim area. But hey, I'm fit and a fast walker. The route is well-marked, but the stairs leading down always give me the impression that I'm making a wrong turn.
Anyway, I usually breeze through passport control... and then I wait. And wait. One time when there was a somewhat longer queue, I wondered whether I should get the 'Privium' card (kind of like Global Entry) to skip the line at passport control, but what's the point if that just means a longer wait for my bag?
Final annoyance is that the announcements on the screen above the belts like "First baggage on belt", "Last baggage put on belt" seem to not mean the conveyor topside, but someplace somewhere in the dungeons of Schiphol, where they unload the bags. There's a discrepancy of minutes between "First baggage on belt" and when the bags actually appear. Similarly, when you've not gotten your bag and it says "Last luggage on belt", you start to vaguely worry, while the system actually is most likely to spew out your suitcase just when you give up hope.
#10
Join Date: Dec 2012
Programs: NZ*S
Posts: 773
Heh, if the OP thinks the baggage handlers are responsible for the most important aspect of flying I don't want to work for him/her. A pilot or aircraft maintenance engineer having a really bad day could definitely produce a worse trip outcome than anything a baggage smasher can do.
#11
Join Date: May 2009
Location: South Park, CO
Programs: Tegridy Elite
Posts: 5,678
I think what this really illustrates is how little we appreciate what we have (and I'll be the first to point the finger at myself for being guilty of it as the next person!)
We take for granted flying to begin with - what would have seemed like a miracle to just a couple of generations before us. Someone steps off of a ~7-8 hour flight across the Atlantic from Europe to eastern North America - instead of the two months or so that a wooden sailing ship took (assuming you weren't one of those onboard who died from disease enroute), or even the few days that steamships spent crossing in the early 20th century...And the passenger's complaint is that they had to wait a few extra minutes for bags to be offloaded.
I don't mean this towards the OP in particular and like I said, I am just as guilty...like tonight I caught myself getting impatient waiting 4 minutes for the microwave to heat something up for dinner! It's just funny when you think about it and how quickly human minds adjust to new levels of expectations.
We take for granted flying to begin with - what would have seemed like a miracle to just a couple of generations before us. Someone steps off of a ~7-8 hour flight across the Atlantic from Europe to eastern North America - instead of the two months or so that a wooden sailing ship took (assuming you weren't one of those onboard who died from disease enroute), or even the few days that steamships spent crossing in the early 20th century...And the passenger's complaint is that they had to wait a few extra minutes for bags to be offloaded.
I don't mean this towards the OP in particular and like I said, I am just as guilty...like tonight I caught myself getting impatient waiting 4 minutes for the microwave to heat something up for dinner! It's just funny when you think about it and how quickly human minds adjust to new levels of expectations.
#13
Join Date: Dec 2013
Location: Dallas, TX
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Posts: 177
Heh, if the OP thinks the baggage handlers are responsible for the most important aspect of flying I don't want to work for him/her. A pilot or aircraft maintenance engineer having a really bad day could definitely produce a worse trip outcome than anything a baggage smasher can do.
That said, baggage delivery is the last interaction, and thus last impression the airline leaves you with, so they should make it a priority to get right.
#14
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Bangkok or San Francisco
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I think what this really illustrates is how little we appreciate what we have (and I'll be the first to point the finger at myself for being guilty of it as the next person!)
We take for granted flying to begin with - what would have seemed like a miracle to just a couple of generations before us. Someone steps off of a ~7-8 hour flight across the Atlantic from Europe to eastern North America - instead of the two months or so that a wooden sailing ship took (assuming you weren't one of those onboard who died from disease enroute), or even the few days that steamships spent crossing in the early 20th century...And the passenger's complaint is that they had to wait a few extra minutes for bags to be offloaded.
I don't mean this towards the OP in particular and like I said, I am just as guilty...like tonight I caught myself getting impatient waiting 4 minutes for the microwave to heat something up for dinner! It's just funny when you think about it and how quickly human minds adjust to new levels of expectations.
We take for granted flying to begin with - what would have seemed like a miracle to just a couple of generations before us. Someone steps off of a ~7-8 hour flight across the Atlantic from Europe to eastern North America - instead of the two months or so that a wooden sailing ship took (assuming you weren't one of those onboard who died from disease enroute), or even the few days that steamships spent crossing in the early 20th century...And the passenger's complaint is that they had to wait a few extra minutes for bags to be offloaded.
I don't mean this towards the OP in particular and like I said, I am just as guilty...like tonight I caught myself getting impatient waiting 4 minutes for the microwave to heat something up for dinner! It's just funny when you think about it and how quickly human minds adjust to new levels of expectations.
Last edited by Tchiowa; May 6, 2015 at 8:13 am
#15
Join Date: Aug 2004
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