Hardwood Perfections

They do a good job, until there’s a problem. We had Hardwood Perfections install over 1000 sqft of pre-finished solid hardwood on the main levels of our house, and 500 sqft of laminate in the basement. The initial installation went well, with a few scheduling delays that were understandable because of the holidays. Everything seemed fine until the summer. With the rising temperature, a large portion of the laminate started lifting up off the floor, as much as 1-2 inches in a hallway. After a few calls and texts, they came out to have a look and determined they had installed it too tightly against the wall. With expansion from the summer heat, it presses against the wall and bows up. They promised they would have someone come out to fix it the following week. That was over 2 months ago, and they have not responded to multiple calls, texts, and messages since then. If you work with them, you’re rolling the dice that they get the installation right on the first try. If they do, you’ll have a good experience. If anything goes wrong, they do not stand behind their work. Given the complexity of getting a floor installation right, I recommend avoiding the uncertainty and looking elsewhere.

A few small places needed to be filled in when they finished but they came back and did a good job on the repairs.

Their commitment to excellence and craftsmanship really stood out and their accessibility and customer service were the best. We are very happy with their work and would give them the highest recommendation.

Went great! Perfect!!! Love the floors and can't wait to have him back to finish our upstairs!

I will try to point out strictly the facts about my experience and not exaggerate. Long story short, please do not consider using Hardwood Perfections. Here is how I needed their services and what I experienced. We had water damage in our kitchen. The whole main floor was hardwood, except the bedrooms. There was a ~150 square foot section of kitchen floor that would have to be replaced. I was also about to install hardwood in the bedrooms and decided to have them perform that install and finishing since they were already doing some work at the house. To be upfront, I mistakenly bought unmatched wood for my bedrooms, but was okay with that since they're separate rooms. Looks okay going from hallway to a bedroom. In case there's a rebuttal, I want this clearly stated up front. Here are the problems: Kitchen: They used the wrong wood. Wood did not even closely match what was near it. And the installers never even bothered to ask or check... they just installed it and left it to me to figure it out. We eventually negotiated a discount, but before even landing on what that discount would be, the owner, Vlad, was threatening to put a lien on my house. Again, we had not yet even come to final bill and he's threatening that. Also in the kitchen, since the floor cabinets and island were all pulled out, when they installed the new wood, the installers cut the electrical wiring nearly flush with the floor. The challenges in this were discovered when an electrician went to reinstall the island outfit and did not have enough wire. This was a significantly more expensive electrical cost. This was discovered well after we had settled on our bill. Sadly I did not take into account what else you'll see below, or the electrical issue they caused. Bedroom number one: once complete, they left the closet doors in the garage. But they did screw down the holder into the floor. Turns out those closet doors no longer fit. I have to get new ones. They should have measured and informed us. They did not. And again, they just left this for me to discover on my own. Bedroom number two: they did notre-attach the guide for closet doors, so they just swing in and out. Sure, I can install that, but why skip that? There were a few water bottles and balls of tape left on my front porch. Not a big bag or pile, but several pieces of trash left to blow around. They finished the entire floor. The new floor in the kitchen, the new floor in the bedrooms, and the rest of the existing floor to match. The finish itself is fine, but the installers managed to bump and scuff nearly every single wall. I had to spend several hours painting over the wall marks as I couldn't get the marks to scrub off the newly painted walls. On the positive side, they're not against shifting costs from the personal side of the project (out of pocket) to the insurance-billed side of the project. Though I do believe that that may be considered insurance fraud... If you're okay with that, then they might help you that way. Long story short: -Wrong wood used and they didn't bother to check -Did not inform that closet doors may not fit and left to discover to customer -Did not complete re-install of other closet doors -Trash left out -Careless with banging and marking up walls -Financially threatening

Excellent work, very professional, and fair/competitive pricing. Wonderful to work with.

They are very easy to work with. I put hardwood floor in entire house, both upstairs and downstairs. In the whole process they showed professionalism, patients in educating the homeowner, care for top quality work, and complete the job in a timely fashion. After job they clean the area as much as they could. I would hire them again in the future if needed. A++ installer with a good price.

The laminate came out great and HP's price was very competitive. Just two things were wanting, both with their own caveats: 1) Floors have some hills and valley in spite of extra effort and cost to level them. This could be due to limitations on how much leveling can be done in a condo. I trust that the leveling was sufficient to protect laminate from buckling. 2) Very little cleaning done afterwards. Construction dust everywhere. I would have liked them to clean more, although since we had painters coming in shortly after it's possibly they thought the painters would do it for them. Because of those two items, I have rated them a B in quality, although its' closer to a B+ or A- in reality. I worked with Vlad and he was very trustworthy. He came back to polish off a couple tasks even though I had already paid him the full amount.

Great experience. I had some minor damage left by a housekeeper. She left a steam cleaner sitting on the wood floor and it discolored the surface. Vlad worked with me over the phone. I sent him pictures of the damage and he said it looked like it could be fixed. When he arrived he was very friendly and said he might be able to fix it and went right to work. Lucky for us, the repair only took a few minutes and our floor looks good as new. I would highly recommend Hardwood Perfections.

Overall, we are really, really happy with the end results! Our new floors are gorgeous, and look exactly like what we were hoping for. Getting the quote and then ordering the materials took a couple of weeks. Install happened over a few different days. Prior to scheduling, we had emptied both bedrooms and removed the carpet, padding and tack strips ourselves, plus primed and painted the bedrooms, leaving them ready for flooring install, so they could start as soon as they were ready. (It was a lot of prep work, and our daughters didn't really enjoy living out of boxes for a few weeks, but were excited for the finished results.) The stairs were first, and the two installers basically rebuilt the entire staircase, because we had purchased the white risers and bamboo treads as part of the job. They look beautiful, and one unexpected bonus was that all of our creaking stairs no longer creak! The landing and bedrooms install happened over another two days because some of the materials arrived damaged and the installers had to wait for new materials to be ordered. They were great about communicating the material issue, and we didn't have to pay until the job was completely finished. We still have two more rooms and a hallway to complete the entire upstairs, and will definitely be calling them back in the near future to start on phase 2!

Vlad was amazing. His team worked super long days (10:30 pm!) to get the job done in time for me to move in. He was flexible with me finding alternate materials that were cheaper and faster to ship. I was incredibly pleased with the level of service. My house doesn't have any right angles, so this wasn't an easy install at all - but most importantly my floors look great. I would recommend him to anyone.

As a Design Professional, I asked all my G.C. clients who they use for hardwood floors on our remodel projects, and then interviewed the short list in our home. It had been twenty years since the red oak floors were installed and finished and there were some challenges, plus we wanted to patch new oak flooring into the existing. The patching and matching is what separates the skilled craftsmen from the installers. They removed the old vinyl flooring and subfloor, and all the baseboard trim (thank God they numbered everything) then aligned, patched and match the new with the old. Once finished you could not tell it was not always hardwood throughout. All the deep scratches and water damaged area's were either replaced or filled, sanded and once finished, you could never tell where the problem area's were. Vlad and his crew went above and beyond, and even Vlad and Stas came on a weekend to put back the appliances so we could get back in the house. A word of caution with Swedish finishes: don't be in a hurry to get back in the house, crank the heat up and turn on all your vent fans, then wait a few days. I'd highly recommend Vlad and Stas to all my clients and Contractors.

Great job - crew was professional and the quality of work was high. We are very happy with the installation and the service.

Such great service and experience... And great price!

Vlad was incredibly attentive and responsive to us. We were able to get scheduled with him within 3 days upon giving him proper notice. They were there promptly at 7 AM every day, very professional and obviously had extensive knowledge and invaluable experience. They finished our home in 3 days total and were very careful to be clean. I had great expectations for Vlad and his crew because of the reputation he has built and I can honestly say, my expectations were exceeded. Fantastic job! I would definitely use them again and highly recommend Hardwood Perfections to anyone.

Vlad and his team did an excellent job. Agree with all the previous A reviews. I am more than pleased the dedication and pride in work this company displays. Everything was done professionally and left really clean. They care about the satisfaction of the customer.

The were prompt and very clean, plus thorough with prep work. I was worried about dust from floor sanding and they covered everything perfectly. Everyday when they left the job it was neat and clean. The hardwood floors and stairs are perfect! They checked in at critical decision points to ensure my satisfaction. I was selling my house and it made a huge difference. I was also surprised when I could not get either of the people that had provided tile estimates to me to call back to schedule install - Vlad had a really expert tile person to install the tile. It looks terrific! Do not hesitate to use hardwood perfections for tile jobs too.

Stas and the team did an incredible job. They wove the new floors into the old floors in a seamless transition and look that is very appealing. Our floors look great! The team was on time and delivered as promised. I highly recommend these guys.

The new wood floor was an extension of the old and the floor had to be 'woven' so it matched and that was done so you cannot tell where the old leaves off and the new begins. Before the new floor could be installed a hump where old and new met had to be leveled out and again this was done seamlessly. We could not be happier with the outcome, the floor from the dining area, through the living room and down the hall is perfect. One of the finest jobs by a contractor I have ever had. Thank you Vlad, Dennis and Art. These guys were a pleasure to work with, punctual and professional, They know what their doing. I would recommend them to anybody. Looking at the floor just makes me smile.

They did a great job but I thought they were going to put 2 coats of stain on the floors after sanding and they only put 1 coat of stain. It really needed to have 2 coats so I was not happy with that. The house went on the market the next week and we sold it right away. The new owners were fine with the wood floors.

Great service Stas went above and beyond! We hired them to repair water damaged hardwood flooring under our fridge which was caused by a bad install job. He was super responsive over the phone and gave us a very detailed assessment of the problem along with various options. He did extra work to determine the original flooring brand and stain to ensure we had a perfect match. He ordered it ahead of time and dropped it off a few days early to allow it to adjust to the humidity in the house. He was super careful removing the damaged flooring and very diligent to ensure that the new boards went in without any noticeable gaps. He redid a few sections when it didn't meet his standards. He even offered to help us patch up the dry wall section that was left open by an other repair. Even though things took a bit longer than expected, he never slowed down and got the job done. We were super happy with quality of the work and would recommend him to anyone who wants the job done right.

Refinished kitchen, living room and hallway white oak hardwoods. They look beautiful. They had to pull up boards that had some water damage and did a nice job patching to match after we removed a wall. Overall a great team.

I have done some research before I decide to start the project because it's very hard to repair a damaged floor and make it be the same as the existing part. I have sent mail to multiple providers and most of them just suggest me to refinish the whole floor which is much more expensive and the impact of the entire refinish is very big: I can't stay at home for several days or even longer. Vlad gave me the confidence that he could do the job perfectly. He came to my home to estimate and told me he could do it. I asked some questions and he showed very good knowledge on hardwood floor repair. So I decided to start the project. Vlad was busy during that time and because I had a long travel in the middle of June, he squeeze to the week before that. He came to my home in he morning and used around half day to finish the work. During the work, I was around because I was curious about the work and I was also still worried about the quality. He showed me very professional skill on entire process including properly tearing away the damaged part, installing new part properly and protecting the left part house. There was a gap between the old floor and new floor due to the cupping of the old floor and he used a superb skill to fix it by inserting a wood strip into it instead of using normal filling. This is very impressive. Vlad is also very polite and answer many questions by me during the time. At the end, the work was finished perfectly. The result is much beyond my expectation. I was hoping there was no noticeable difference between new parts and old part. And the actual result is, I can't even figure out which part is new and which part is old even very carefully looking at it. They are almost the same. Please see me attached pictures for detail. In a word, Vlad is great and I will definitely recommend him. If you have some damaged floor need to repair but don't want to refinish the whole floor, I recommend Vlad. He might not be able to guarantee the result will always be perfect like mine but he is definitely the best person you can try and trust.

Vlad is the closest thing to a perfect contractor I've ever worked with. He treats every home like it's his own and he is very personable and easy to work with. The attention to detail and efficiency that Vlad and company have is first rate. I can't wait to have him out again. I really can't say enough positive things about him.

First, I attempted to send a query on their website, but my email wouldn't recognize the website email as "safe" so I ended up calling. I was happy with the estimate and scheduled the service. Vlad brought out his crew and introduced all of them. Then he left, and his crew did most of the work. They were very good at keeping mess to a minimum and cleaning up afterward, There was one miscommunication regarding scheduling. I called Vlad and he made it right. That, I think, is the mark of quality service. Everything was put back and cleaned up. The floor looks great!