Hardly a day goes by without ScotRail adding insult to injury for fed-up passengers
There’s no way ScotRail’s service is just 1.4 per cent short of acceptable, that would make them 98.6 per cent good
HARDLY a day goes by without ScotRail adding insult to injury for fed-up passengers.
Today we reveal that all of the fines imposed on operator Abellio for its failure to meet targets and contract promises add up to just 1.4 per cent of the money paid out in taxpayer subsidies.
There’s no way ScotRail’s service is just 1.4 per cent short of acceptable.
That would make them 98.6 per cent good.
Fines slapped on ScotRail for shoddy performance amount to just 1 per cent of its £1billion taxpayer subsidy
In spite of all the suffering heaped on thousands of commuters every day, there are virtually no consequences for the failing rail operator.
And these figures go to the very root of the problem.
The reason services are so bad is precisely because of these soft-touch sanctions.
Train operators up and down the country — not just in Scotland — know they can deliver an appalling service because there is little comeback.
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But customers have to keep coming back. They have no choice.
The system of penalties is so toothless as to be laughable. But the only ones laughing are ScotRail bosses.
Laughing all the way to the bank, loaded down with our money.
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