ANNUAL REPORT
AIRPORTS COUNCIL INTERNATIONAL (ACI) ADVANCES THE COLLECTIVE INTERESTS OF, AND ACTS AS THE VOICE OF, THE WORLD’S AIRPORTS AND THE COMMUNITIES THEY SERVE. ACI PROMOTES PROFESSIONAL EXCELLENCE IN AIRPORT MANAGEMENT AND OPERATIONS. AS OF JANUARY 2018, ACI ACCOUNTS FOR 641 MEMBERS OPERATING 1,953 AIRPORTS IN 176 COUNTRIES.
2017 ACI ANNUAL REPORT
TABLE OF CONTENTS Message from the Chair ............................................................................. 04 Message from the Director General ............................................................06 ACI World Governing Board .........................................................................10 State of the industry ....................................................................................16 Aviation benefits and its global impact .......................................................22 Driving airport safety and efficiency to higher levels .................................24 Airport Excellence (APEX): The community of airports at work .................28 Airport Security: Addressing new challenges .............................................34 Facilitation and IT .........................................................................................38 ACI World’s Environmental initiatives and progress ...................................42 Airport Service Quality ............................................................................... 46 2017 Publications .........................................................................................50 Global Training .............................................................................................52 2017 Events Calendar ..................................................................................56 ACI Africa .....................................................................................................60 ACI Asia-Pacific ........................................................................................... 64 ACI EUROPE .................................................................................................74 ACI Latin America and the Caribbean .........................................................82 ACI North America ......................................................................................88 ACI World Senior Staff ................................................................................97 ACI Worldwide offices .................................................................................98
3
2017 ACI ANNUAL REPORT
MESSAGE FROM THE CHAIR It has been an honour to serve as the Chair of the ACI World Governing Board for the past two years. The Board is made up of 28 highly accomplished CEOs and senior figures representing airports from around the world, as well as the invaluable Immediate Past Chair Rick Piccolo. We are supported by the tireless efforts of the Director General of ACI World, Angela Gittens, and the Regional Directors and all their staff. Together we work to deliver ACI World’s mission of representing the interests of airports and promoting professional excellence. Over the past two years, and in 2017 in particular, the Board has taken a more strategic approach to its work. It continues to carry out its statutory responsibilities as prescribed by ACI World’s Bylaws and by Canadian law but, as the foundations of the organization are now well established, the Board is able to spend less time reviewing routine reports, and more time in discussion of emerging issues and developments which will affect airports in the longer term. These need to be prepared for now. To offer some examples, we have long believed that airports need to address their contribution to mitigating their impacts on climate change, and the success of the Airport Carbon Accreditation programme is testament to this, but we have also been considering what the impacts of climate change might be on airports. These include increased storminess and unpredictable weather patterns, sea-level changes and tidal surges over low lying land, and less obviously the impact of high heat levels on the ability of aircraft to take off. We have also looked
4
Declan Collier, Chair, ACI World
at the effect of new, disruptive, services from spacecraft or from drones, and how they might be integrated into the run-of-traffic at airports. We have also addressed the ever-increasing importance of new technology and how it might be used to benefit airport operations while avoiding the potentially massively damaging effect of a successful cyber attack. New issues are always arising, and it is the role of a governing Board to address these and provide the necessary policy guidance.
2017 ACI ANNUAL REPORT
The Board also seeks to maintain the stability of the organization through addressing risks through regularly reviews of the risk register and adding and removing items as they are identified, mitigated and resolved. It also sets the strategic direction. In 2017, the Board agreed to strategic objectives for 2018 to 2020. These, and the accompanying one-year organizational key projects, demonstrate how ACI World will deliver the policy objectives the Board has agreed. They focus on the four pillars of ACI World: representing airport interests; promoting airport excellence; focusing on the passenger experience; and optimizing delivery. Airports operate in an ever-changing environment and the Board has to adapt by seeking innovative ways of approaching issues and providing advice and support to members. The long-term success of the organization will depend on how well we, the Board, serve our members. This report highlights some of those services including our advocacy role and being the trusted voice of the world’s airports with the International Civil Aviation Organization (ICAO) and other international bodies. Our ability to work with ICAO on technical, safety, security, environmental protection, and economic aspects has also resulted in international regulatory framework being amended, sometimes significantly, to meet the needs of our members. The development of the Airport Service Quality (ASQ) in scope, numbers and integrity will continue to ensure that members are able to use the highest quality benchmarking data to support their passenger service
standards. Our training, which uses the latest techniques, has provided invaluable support for capacity building. Last, but by no means least, our communication to members through publications, social media and events has helped our members come together. As I finish my term as Chair of the World Governing Board, I look back on two exciting and fulfilling years taking ACI World to new levels in achieving its mission and I look forward to passing the baton to the capable hands of Bongani Maseko, the incoming Chair, as he takes up these responsibilities. I would like to take this opportunity to thank all my airport colleagues and World Business Partners for their unwavering support and to everyone in the aviation industry who has contributed to ACI World’s success. It has been a pleasure working with you.
Declan Collier Chair ACI World
5
2017 ACI ANNUAL REPORT
MESSAGE FROM THE DIRECTOR GENERAL It is my pleasure to present Airports Council International (ACI) World’s 2017 Annual Report. The accomplishments highlighted in this report reflect the progress made towards achieving our organization’s mandate of representing the interests of our members and of promoting excellence in airport management and operations. It is not meant to be a catalogue of everything we did in 2017 but rather to provide an overview and examples of some of the many achievements during the year. With regards to 2017, we had a busy and productive year. I would like to report to you on some of our accomplishments, and to provide a glimpse of what we have planned for 2018. The World Governing Board, so ably led by Mr. Declan Collier, made sure that everything we do is in furtherance of our mission, and provides specific and tangible benefits to our membership. 2017 was a remarkable year of enhanced collaboration with the International Civil Aviation Organization (ICAO) and our industry stakeholders. With our members, ACI World staff successfully represented airport interests in ICAO events such as the Wildlife Strike Hazard Reduction Symposium, the Second Global Remotely Piloted Aircraft Systems Symposium, the Second Global Runway Safety Symposium, the inaugural ICAO Security Symposium, and the Second Global Air Navigation Industry Symposium (GANIS/2) and First Safety and Air Navigation Implementation Symposium (SANIS/1).
6
Angela Gittens, Director General, ACI World
We are also proud that ICAO views us as a valuable solution provider and that we have expanded our collaboration on training. In June, ACI World and ICAO signed a Memorandum of Understanding (MoU) to work together on a wide range of aerodrome training services—highlighting both organizations’ commitment to training and succession planning. The MoU has already seen ACI World and ICAO cooperate on two new joint courses starting in 2018. The implementation of Annex 14, and management of airport security.
2017 ACI ANNUAL REPORT
Indeed, our work with industry colleagues continues to show results—where we can unite we can be strong. We have seen this with the work of the Air Transport Action Group (ATAG) in which had a very strong role in achieving the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA) at the 39th ICAO Assembly, and now in its implementation where we support the work in ICAO’s Committee on Aviation Environmental Protection (CAEP). In other accomplishments this year, we have upped our capacity to deliver data and analyses to support policy-making. In addition to the flagship World Airport Traffic Report 2017 and the definitive Airport Economics Report 2017, we have published two new Policy Briefs, one on Airport ownership, economic regulation and financial performance and the other on Airport networks and the sustainability of small airports. These analyses outline the policy and regulatory framework for creating fertile grounds for sustainable infrastructure development.
ACI World is proud to have worked with its members who participated in APEX reviews. This has greatly advanced our shared goal of providing safe and secure air travel to customers worldwide.
To inform our stakeholders and investors on the need for infrastructure development, ACI World released the Annual World Airport Traffic Forecasts 2017-2040 which presents aggregate airport traffic projections at the global, regional and country levels based on internationally comparable airport traffic data over the short, medium, and long term. I would like to thank our members for their unstinting support in providing their data, and to the regional offices that assisted us. On safety, we continued providing direct guidance on the ground with the Airport Excellence (APEX) in Safety Programme. 7
2017 ACI ANNUAL REPORT
This would not be possible without the community of airports playing their part and I, again, recognize and thank our safety partners for making us successful. We have also successfully launched the APEX in Security Programme. ACI World is proud to have worked with its members who participated in APEX reviews. This has greatly advanced our shared goal of providing safe and secure air travel to customers worldwide. Our longest-standing capacity building effort has been through Global Training which hit another record number of classroom, in-house and on-line course offerings. In 2017, ACI World delivered 172 courses in total and we have launched two diplomas, one in airport security and the other in airport finance, and an e-learning certificate in airport security. The Airport Service Quality (ASQ) programme continues to go from strength to strength and 2017 proved to be a record year for participants in the well-known Departures’ Survey, many of whom were recognized at the well attended ASQ Award Ceremony in Mauritius. We have continued our effort to help our members to become more competitive by introducing the ASQ Arrivals Survey. This means they can measure, benchmark and promote their customer service excellence from passengers immediatley after they have arrived at an airport, and like the ASQ Departures Survey, it gives airports the tools they need to improve their passenger service initiatives. The programme has the flexibility to adapt to each airport’s specific needs through optional services like additional sample plans, increased sample sizes, benchmarking and added extra questions. 8
For airports, knowing where they want to go is only half the battle, they need to know how to get there. The sharing of knowledge and best practice has been the most effective way to accelerate progress by avoiding false starts and wrong turns, and this is one of ACI World’s strengths. During 2017, we also focused our efforts on updating and reviewing guidance material and we launched a comprehensive set of publications and tools. Just to name a few: the joint industry report on Aviation Benefits, the ACI Airport Digital Transformation: Best Practice, the Policy Brief: Airport networks and the sustainability of small airports, the World Airport Traffic Forecasts 2017–2040 and the Airport Carbon and Emissions Reporting Tool (ACERT). The nature of our business is charged with a complex and multi-faceted mandate and we will continue to build on these accomplishments. ACI is stronger because of the unwavering commitment of its members, and the airport industry is stronger because of ACI’s focus on furthering their interests. ACI World has come a long way since its creation. Together we will continue to build an organization that exemplifies management excellence and extraordinary leadership. Your continued collaboration, dedication and integrity will continue be key to our success in serving passengers and shippers worldwide. I know that I can count on your unwavering commitment, as members, regulators, and business partners, to continue supporting us in delivering our international priorities. I also know that our expectations for the next year are ambitious and that
2017 ACI ANNUAL REPORT
their successful implementation will require continuous effort. In return, I commit to continue to work to building a sustainable future for the global airport industry. Together, we will shape the future of this organization and of the entire global aviation sector. ACI World employees have earned a reputation within the airport community as a highly competent and committed workforce, able to achieve results in a way that brings to life our shared values. We have demonstrated, on numerous occasions, our competence in leading global initiatives, and have become a model for ethical advocacy. Together we will continue to build an organization that exemplifies excellence and leadership and that will continue to be the voice of the world’s airports.
ACI World has come a long way since its creation. Together we will continue to build an organization that exemplifies management excellence and extraordinary leadership.
While I do not underestimate the challenges and uncertainties ACI World will face in the future, I trust that our organization, which has established itself as a respected international association and the only global trade representative of the world’s airports, will continue to advance the collective interests of its members for the benefit of the communities. I take this opportunity to thank ACI staff, airports, World Business Partners, civil aviation regulators, ICAO and our industry partners, for their ongoing support, collaboration, and commitment.
Angela Gittens Director General ACI World 9
2017 ACI ANNUAL REPORT
2017 ACI WORLD GOVERNING BOARD DIRECTORS
10
DECLAN COLLIER
BONGANI MASEKO
CHAIR
VICE-CHAIR
London City Airport, United Kingdom
Airports Company South Africa, South Africa
ARNAUD FEIST
FREDRICK J. PICCOLO, AAE
TREASURER
IMMEDIATE PAST CHAIR
Brussels Airport Company, Belgium
Sarasota-Manatee Airport Authority, United States
2017 ACI ANNUAL REPORT
2017 ACI WORLD GOVERNING BOARD AFRICA
SALEH DUNOMA
BONGANI MASEKO
Federal Airports Authority of Nigeria, Nigeria
Airports Company South Africa, South Africa
11
2017 ACI ANNUAL REPORT
2017 ACI WORLD GOVERNING BOARD ASIA-PACIFIC
SHEIKH AIMEN BIN AHMED AL HOSNI
KJELD BINGER
DATUK BADLISHAM BIN GHAZALI
Airport International Group, Jordan
Malaysia Airports Holding Berhad, Malaysia
FRED LAM
SEOW HIANG LEE
XUE SONG LIU
Airport Authority Hong Kong, Hong Kong
Changi Airport Group Pte Ltd., Singapore
Beijing Capital International Airport Co Ltd., China
KERRIE MATHER
EMMANUEL MENANTEAU
P.S. NAIR
Sydney Airport, Australia
Kansai Airports, Japan
Delhi International Airport (P) Limited, India
Oman Airports Management Company, Oman
12
2017 ACI ANNUAL REPORT
2017 ACI WORLD GOVERNING BOARD EUROPE
DANIEL BURKARD
DECLAN COLLIER
ARNAUD FEIST
Moscow Domodedovo Airport, Russian Federation
London City Airport, United Kingdom
Brussels Airport Company, Belgium
MICHAEL KERKLOH
JOS NIJHUIS
ELENA MAYORAL CORCUERA
Flughafen München GmbH, Germany
Royal Schiphol Group, The Netherlands
Aena S.A., Spain
SANI SENER TAV Airports Holding Co., Turkey
13
2017 ACI ANNUAL REPORT
2017 ACI WORLD GOVERNING BOARD LATIN AMERICA-CARIBBEAN
EZEQUIEL BARRENECHEA
MARTIN EURNEKIAN
Aeropuertos Andinos del Perú, Peru
Aeropuertos Argentina 2000, Argentina
ANDREW O’BRIAN Corporación Quiport, S.A., Ecuador
14
2017 ACI ANNUAL REPORT
2017 ACI WORLD GOVERNING BOARD NORTH AMERICA
DEBORAH ALE FLINT
LEW BLEIWEIS
JOYCE CARTER
Los Angeles World Airports, CA, United States
Greater Asheville Regional Airport Authority, NC, United States
Halifax International Airport Authority, NS, Canada
HOWARD ENG
JOSEPH LOPANO
TOM RUTH
Greater Toronto Airports Authority,
Tampa International Airport, FL, United States
Edmonton Regional Airports Authority,
ON, Canada
AB, Canada
WILLIAM VANECEK Buffalo Niagara International Airport, NY, United States
15
2017 ACI ANNUAL REPORT
THE STATE OF THE INDUSTRY Despite the increasing concerns about the rise of economic protectionism in mature economies, 2017 saw robust growth in global trade and air transport demand for the airport industry. Passenger traffic continued to post higher than average Gross Domestic Products (GDP) growth rates with a global average of more than 6%. These encouraging results may be a sign that fears concerning the impact of inwardlooking policies have not materialized across all sectors of the economy. International travel and tourism remained strong, even considering the geopolitical risks that persisted in certain parts of the world. The link between population, growth in income and the impact on air transport demand is evident. Passenger traffic remains on a continued upward trajectory across the globe at airports in both mature and emerging economies. Microeconomic factors that are omnipresent across the industry—including competition due to the increased presence of the low-cost business model among carriers and historically low jet fuel prices—have also stimulated demand through lower fare offerings. Air cargo markets experienced a revival, achieving record high growth levels in 2016 and into 2017. Despite the backdrop of economic uncertainty regarding trade policies in the United States (US) and the United Kingdom (UK), two of the world’s largest aviation markets, business confidence remained strong. International trade and industrial production continued to make gains on the cyclical recovery in the global economy, which translated into growth in air cargo volumes and values. Inventory build-ups, augmented 16
export orders and a strengthening of consumer demand reflected in increased online purchases are important drivers in the near term. Lastly, air cargo benefited from an important reliability factor as compared to other modes of delivery. The industry’s temporary substitution effect away from ocean freight, because of industry consolidations and bankruptcies, has also boosted air cargo volumes over the short term. On a year to date basis, air cargo volumes posted an increase of 8.3% for the first half of 2017.
RISKS, RETURNS AND REGULATION – CREATING FERTILE GROUNDS FOR INVESTMENT The airport industry is undergoing a number of changes such as increased competition, regulatory reform and various forms of privatization. Private sector stakeholders bring commercially driven management and expertise, which generates value and innovation for airline customers and passengers. But investors also expect a return for the risk of investment in infrastructure, and airport operators work on a time horizon that spans several decades. Airports incur multi-million, or even billion-dollar capital outlays on infrastructure in the short-term, for the provision of benefits to users that extend over the long term. Airline clients, who are users of the infrastructure, have a much shorter time horizon, their own scheduled routes and capacity planning may vary significantly from year to year. Airports are faced with stringent regulations
2017 ACI ANNUAL REPORT
governing their aeronautical revenues and in certain cases must also cover the costs of smaller loss-making airports in their networks. They must also finance and expand their infrastructure capacity to meet growing demand for air transport. Airports are always seeking ways to optimize the use of existing infrastructure and strongly support the work of ICAO in developing the Global Air Navigation Plan (GANP) which promotes end-to-end increases in efficiency. But there are also financial vehicles that can be used to support long-term infrastructure development. While ACI World does not prescribe a specific ownership model, there is no denying that the government purse is strained in many parts of the world. The fundamental motive for airport privatizations or public-private partnerships is to finance what States are no longer able or willing to finance. Where infrastructure constraints persist, and renewal is required, airport companies, private investors and other consortia provide viable solutions to many airports’ infrastructure problems. As part of its core mission, ACI will continue to propose solutions and recommend policies that aim to alleviate the contemporary economic challenges faced by the airport industry.
REPRESENTING AIRPORT INTERESTS Advocacy for ACI World’s positions is achieved through various forums in partnership with entities such as ICAO. By engaging ICAO’s
The link between population, growth in income and the impact on air transport demand is evident. Passenger traffic remains on a continued upward trajectory across the globe at airports in both advanced and emerging economies. Member States through their national regulators and civil aviation authorities, ACI World ensures an effective dialogue between airport operators and these national bodies regarding the development of a set of policies, recommended practices, and guidelines on airport economic matters. This dialogue is formalized through international forums which include ICAO’s Airport Economics Panel and the Air Transport Regulation Panel. The periodic dissemination of data-driven Policy Briefs that cover themes that have been identified with airport members serve as a tangible output in ACI World’s advocacy efforts. In 2017, ACI World released two such Policy Briefs. 17
2017 ACI ANNUAL REPORT
Airport ownership, economic regulation and financial performance, made several practical policy recommendations to ensure that investment would be attracted to the industry. The Brief emphasized the need for flexibility and consistency in regulatory frameworks that govern airport revenues and capital investments. Specifically, it advocated a move toward well-crafted economic incentives that enable private equity to flow to the airport industry and to help contain the level of risk of such a capital-intensive investment. Airport networks and the sustainability of small airports focused on one specific management model, the airport network, and addressed its role in ensuring the sustainability of airports with low traffic volume. It provided an overview of the state of airport networks worldwide, based on a robust dataset and inventory of the world’s airport networks. It also made practical policy recommendations to ensure that airport network operation and development could be sustainable and beneficial to airlines, passengers, communities and national economies. These policy briefs create a credible point of reference for both airport members and economic oversight bodies in their regulatory interactions. Airport charges and consultation with users can be a complex and long running process. To help airport operators in optimizing their outcomes from an effective charges consultation with their airline customers, ACI World has developed recommended practices on transparency and consultation. This was adopted by the World Governing Board in October 2017. The recommended practices 18
demonstrate the commitment of the airport industry to engage meaningfully with the airlines and build the right level of trust with all stakeholders. ACI World is working closely with the International Air Transport Association (IATA) and the World Wide Airport Coordinators Group (WWACG) to modernize the Worldwide Slot Guidelines. This key priority for airports addresses the optimum management of scarce capacity at airports. This review was started at ACI’s initiative at the 39th ICAO Assembly where ACI World and IATA formally agreed to work with States in the development of more efficient and effective slot allocation processes, especially at capacity-constrained airports. The strategic review is a unique opportunity to promote industry-led governance to improve the slot allocation process at a global level. Previously, only airlines and coordinators had reviewed the Worldwide Slot Guidelines, and the airports’ view was historically neglected. A structural change of the governance procedure is therefore essential to ensure the permanent representation of airport operators in the process.
PROMOTING AIRPORT EXCELLENCE Under the rubric of “evidence-based decision and policy making”, the ability to monitor performance against industry benchmarks and averages is of crucial importance for airport members, investors, national entities and the broader aviation community. The use of data, information and astute analytics is fundamental
2017 ACI ANNUAL REPORT
in achieving the strategic objective of promoting airport excellence. ACI World has further strengthened its position as one of the main sources for airport related matters, especially on the economic aspects of airports, whether in the form of data products, publications, policies and guidance, advice or conferences. It is uniquely positioned to collect, analyze and interpret airport related data to assist members and national stakeholders in an advisory capacity.
support decision makers in a user-friendly format.
GLOBAL AIRPORT DATA AND ANALYTICS – A LENS FOR DECISION MAKERS
ACI World works closely with ICAO in the collection, analysis and dissemination of data related to airports. One tangible output includes the development of standardized statistical nomenclature and the launch of a harmonized joint ACI-ICAO Airport Traffic Reporting Form. This collaboration is in accordance with the recommendation made by ICAO’s Aviation Data and Analysis Panel, of which ACI World is an observer. The joint ACI-ICAO form is the basis for the collection of annual airport traffic data.
ACI World continues to be the world leader in the collection, analysis and dissemination of information on the airport industry. Enhanced data coverage coupled with robust methodologies are the hallmarks of this endeavour. With a vast battery of indicators and data on the economic and financial aspects of the industry, one of ACI’s key missions is to facilitate evidence-based policymaking across the aviation industry and beyond. Partner organizations, ACI members, ACI regional offices, and many other industry stakeholders rely upon our continuously expanding portfolio of statistics and industry analyses.
The collection and standardization of airport charges and tariffs data is an area of continued importance. Because ACI World is well positioned to draw on the expertise of its global members, ACI World has also collaborated with ICAO to establish an international working group of airport charges experts. Following the periodic publication of ICAO’s Tariffs for Airports and Air Navigation Services (Doc 7100), the working group, coordinated by ACI World, is advising ICAO on the development of a digital platform of this publication. The goal is to produce accurate and internationally comparable airport charges information, data and baseline analyses to
The ACI Airport Economics Report, and its companion, the ACI Airport Key Performance Indicators, were released in March 2017 at the ACI 9th Annual Airport Economics and Finance Conference held in London, UK. The former provides an invaluable measure of the airport industry’s financial and economic performance, based on an annual data survey of the world’s airports; while the latter provides insight into areas ranging from financial and employee performance to fixed-asset productivity and airport operations. The complete package of indicators presents quantifiable barometers of industry activity for airport managers, analysts, investors and other aviation stakeholders. 19
2017 ACI ANNUAL REPORT
In the ACI Annual World Airport Traffic Report 2017, the latest version of ACI World’s flagship publication, was released in September 2017. With comprehensive data coverage from more than 2,400 airports spanning more than 175 countries, the publication remains the authoritative source and industry reference document for data, analyses of trends, indicators and rankings on airport traffic. The ACI World Airport Traffic Forecasts for 2017–2040 (WATF) was released in November 2017. Authoritative forecasts are crucial for airport planning to determine future capacity requirements. Since infrastructure projects are costly, a data-driven understanding of future demand, such as the expected number of aircraft movements, passenger traffic throughput and air cargo volumes, gives airport planners and investors the necessary information for effective decision making.
STAKEHOLDER ENGAGEMENT AND MEMBER FOCUS Bringing ACI World’s mission to stakeholders, partners and other organizations will continue to be at the top of our agenda. Supporting and engaging members on economic matters is crucial to the process. Members are also directly engaged through the ACI World Economics Standing Committees and the Statistics and Forecasting Sub-Committee. With periodic meetings throughout the year coupled with active exchanges among members through expert working groups
20
and projects, these committees provide strategic guidance from the world’s airports on future activities. Reinforcing these initiatives with accurate and reliable data help cement ACI’s credibility as a key stakeholder in the formulation of evidencebased policy making at global, regional and national levels. Through upcoming ICAO Panels, industry conferences throughout the world and expert symposiums, ACI will continue to increase its influence by being an active player in all these forums on behalf of airport operators.
A GLIMPSE INTO THE FUTURE WITH CAUTIOUS OPTIMISM With global passenger traffic reaching close to 8 billion in 2017, short-term forecasts project that traffic will continue to rise rapidly on a compounded annual growth rate (CAGR) of 6.5% into 2018. Over the long run, traffic is projected to grow at an annualized rate of 4.5%, reaching 22.3 billion by 2040. The predicted passengers CAGR by 2040 for advanced economies is 3%, while that of emerging and developing economies is almost double at 5.9%. ACI World forecasts that emerging economies will account for over 60% of all passenger traffic by 2040. Over the same period, air cargo volumes and aircraft movements are forecast to increase at an annualized rate of 2.5% and 1.9% respectively. There are several elements that could forestall the continued rise in demand and hamper growth over the short and medium term, however.
2017 ACI ANNUAL REPORT
These relate to geopolitical unrest, terrorism and threats to security in certain parts of the world. Physical capacity considerations and potential bottlenecks in air transport infrastructure also pose challenges in accommodating future air transport demand. Lastly, protectionist policies that reverse or restrain economic integration and air transport liberalization could reduce air service demand. ACI will continue to increase its databases and scope of analyses, while also developing new ways of presenting information, to help its members prepare themselves for this cautiously optimistic future.
ACI World continues to be the world leader in the collection, analysis, and dissemination of information on the airport industry. Enhanced data coverage coupled with robust methodologies are the hallmarks of this endeavour.
21
2017 ACI ANNUAL REPORT
AVIATION BENEFITS AND ITS GLOBAL IMPACT Aviation connects people, cultures and businesses across continents. The aviation industry is committed to raising awareness of both direct and indirect benefits. During a meeting in October 2016 the ICAO Industry High Level Group (IHLG), which comprises ACI, the Civil Air Navigation Services Organization (CANSO), the International Air Transport Association (IATA), the International Coordination Council of Aerospace Industries Associations (ICCAIA), as well as ICAO, agreed to work together to provide a comprehensive report highlighting the importance of aviation and its role in supporting the global economy and generating social benefits through sustainable air transport. The IHLG drew on the Air Transport Action Group (ATAG) Aviation Benefits Beyond Borders analyses and contributions from its members. In September 2017, the IHLG Report Aviation Benefits was published and is available free of charge at http://www.aci.aero/Publications/ Full-Publications-Listing/Aviation-Benefits-2017-Industry-High-Level-Group-Report.
ECONOMIC GROWTH The report affirms that aviation has continued to expand, has weathered crises, and has demonstrated long-term resilience. Historically, air transport has doubled in size every 15 years. In 2016, airlines worldwide carried around 3.8 billion passengers and 53 million tonnes of freight. For airports, these numbers are doubled since passengers and freight are counted on both departure and arrival. Every day, around 100,000 flights transport over 10 million passengers and around US$18 billion worth of goods. 22
Aviation generates economic growth, creates jobs and facilitates international trade and tourism. According to ATAG, the total economic impact (direct, indirect, induced and tourism-connected) of the global aviation industry was US$2.7 trillion, or about 3.5 per cent of world’s gross domestic product in 2014. It provided 9.9 million direct jobs and supported a further 52.8 million indirect, induced and tourism-related jobs. One of the industries that relies most heavily on aviation is tourism, and by facilitating tourism, air transport helps generate economic growth and alleviate poverty in the counties that need it most. Air transport is also a driver of global trade and e-commerce, allowing globalization of production. The small volumes of air cargo amount to big values in world trade.
AVIATION AND DEVELOPING COUNTRIES Aviation provides tangible social benefits in terms of access for people to what they need, such as: decent livelihoods, food, healthcare, and education. It provides the only means of transportation to provide health care to many remote communities, and it is a fast and reliable way to deliver urgent humanitarian aid during emergencies caused by natural disasters, famine and war. It also supports educational opportunities, especially for those students from developing countries who travel abroad for higher quality education. Aviation also contributes to improving quality of life by broadening travellers’ leisure and cultural experiences. It provides an affordable means to visit distant friends and relatives, and fosters
2017 ACI ANNUAL REPORT
awareness of other cultures.
SUSTAINABLE DEVELOPMENT AND FUTURE GROWTH In 2015 the United Nations (UN) adopted the Transforming our World: 2030 Agenda for Sustainable Development. The agenda presented 17 Sustainable Development Goals (SDGs) and 169 targets to be achieved by 2030. Aviation contributes to achieving many of the SDGs directly and indirectly. Attainment of the SDGs relies on a commitment to transforming the transport system into one that is safe, affordable, accessible, efficient, and resilient while minimizing carbon and other emissions and environmental impacts. The growth of air transport has an economic potential which will support all States in achieving the UN’s 2030 Agenda for Sustainable Development. Aviation Benefits projects that by 2034, aviation will provide 99 million jobs and generate USD$5.9 trillion in GDP, a 122 per cent increase from 2014. This growth also depends on sustainable world economic and trade growth, as well as declining airline costs and ticket prices. Other factors, including regulatory regimes (such as liberalization of air transport), technological improvements and fuel costs will also have an impact on future growth.
In 2016, airlines worldwide carried around 3.8 billion passengers and 53 million tonnes of freight. Every day, around 100,000 flights transport over 10 million passengers and around US$18 billion worth of goods.
LOOKING FORWARD The IHLG is committed to the development of aviation consistent with global policies on tourism, trade and other transport sectors; and a national or regional policy framework that reflects ICAO’s standards and internationally agreed policies. The Aviation Benefits document is a short but comprehensive review that charts the course for that development. ACI World and other members of the IHLG will promote the message through all available channels, such as aid organizations, development banks and international organizations in the year to come.
23
2017 ACI ANNUAL REPORT
DRIVING AIRPORT SAFETY AND EFFICIENCY TO HIGHER LEVELS With the increase in global traffic and the need to accommodate new larger aircraft, it has been a challenge for airports to maintain efficiency while at the same time ensuring that they continue to meet the highest safety standards. In 2017, the ACI World Safety and Technical Standing Committee (WSTSC) responded to this challenge through contributions and interactions with ICAO on airport matters. In an important step forward, the ICAO Air Navigation Commission approved a set of amendments to the aerodrome design standards in Annex 14, which would change the international standards and recommended practices for runway width, taxiway width, and runway to taxiway separation. When these amendments were approved by the ICAO Council early in 2018, they would enable Code F aircraft to be used at existing Code E airports with few changes to infrastructure, thereby saving construction costs, reducing operating restrictions and increasing operational efficiency.
CONTINUOUS ENGAGEMENT WITH ICAO 2017 has been a year of increased collaboration with ICAO on updating and reviewing guidance materials – for example, the manuals on Airport Master Planning (Doc 9184, part 1); Wildlife Control and Reduction (Doc 9137, part 3); and, Safety Management Systems (Doc 9859). A new ICAO Manual on Ground Handling Operations was in the final stage of production and ACI World has contributed significantly.
24
ACI World has also participated in the Aerodrome Design and Operations Panel (ADOP) and its working groups (Aerodrome Design, Aerodrome Operations, Visual Aids, and Rescue and Fire Fighting), the Safety Management Panel, the Remotely Piloted Aircraft Systems Panel (RPASP), the Dangerous Goods Panel, the Navigation Systems Panel and the Obstacle Limitation Surfaces Task Force. ACI World also contributed to development and updating the Global Air Navigation Plan (GANP), the Global Aviation Safety Plan (GASP), and many other ICAO task forces and working groups. During 2017, member airports and ACI World staff represented airport interests in ICAO symposiums, such as: • The
Wildlife Strike Hazard Reduction Symposium (WSHRS 2017), which was jointly hosted by ACI World and ICAO in Montreal in May 2017. The symposium was convened to develop global strategies to address the wildlife strike hazard to aviation and attracted active participation of over 250 experts from the Civil Aviation Authorities (CAAs), Airport Operators, Airlines, Air Navigation Services Providers (ANSPs), biologists and industry partners.
• The
Second Global Remotely Piloted Aircraft Systems Symposium (RPAS 2017) held in September provided an international platform for licensing authorities, training facilities, regulators, and the industry to exchange ideas and share best practice for further development of an RPAS regulatory framework for large RPAS operating internationally. Directly afterwards ICAO held the first Drone Enable Symposium,
2017 ACI ANNUAL REPORT
and ACI World is continuing its contribution to setting up unmanned aircraft system (UAS) traffic management (UTM) systems, supporting functions such as a drone registration, ability to remotely identify and track UAS, a communications system, and geo fencing, which avoid conflicts with airport operations in the near future. the Second Global Runway Safety Symposium (GRSS) held in November in Lima, Peru, speakers from ACI World and member airports made presentations on improving runway safety worldwide through global collaboration and exchange of strategies and best practices. ICAO has reaffirmed runway safety as a high priority, and ACI World collaborated in developing the Global Runway Safety Action Plan, which was launched during the Symposium.
Symposium (GANIS/2) and First Safety and Air Navigation Implementation Symposium (SANIS/1) were held in Montreal from 11 to 15 December, and attracted over 800 regulators and professionals from across the aviation industry. Along with our member airports, ACI World actively contributed to the airport streams.
• During
• GANIS/2
emphasized the need for global harmonization to ensure interoperability, and to maximize use of available and emerging technologies and concepts of operation. Topics on airport master planning, improved airfield design to enhance airport capacity and efficiency, Total Airport Management (TAM), and new obstacle management concepts were discussed with ACI World’s input.
• SANIS/1 • The
Second Global Air Navigation Industry
discussed performance-based implementation strategies, implementation aspects
ACI presenting the conclusions of the airport stream at the SANIS wrap up session at ICAO headquarters in Montreal.
25
2017 ACI ANNUAL REPORT
of the next GANP and GASP and other safety and air navigation related topics. In the airport stream, topics covered were Runway Safety, Ground Handling and Airport Certification, and ACI World emphasized the need for all these issues to be managed by airport operators. In the Safety stream, ACI World with other organizations made contributions on GASP implementation and management of safety interfaces. These and other symposiums were intended by ICAO to lay the foundations for the 13th Air Navigation Conference to be held from 9 to 19 October 2018 which is expected to serve as the next critical global milestone, resulting in agreements and recommendations towards increased performance of the air navigation system.
COMMITTEE WORK The WSTSC meeting was held in Brussels in May 2017. Participants came from member airports, regional offices, World Business Partners (WBP) and ACI World.
26
and guidance to the APEX Programme team on technical issues to maintain the level of expertise in the programme, keep in line with ICAO, ACI World and industry best practice, and to ensure that the working tools and documentation remain up-to-date and consistent.
ACI WORLD SAFETY HANDBOOKS ACI World released the Third Edition of the Apron Markings and Signs Handbook in 2017 which now includes best practices for the application and maintenance of paint markings on aprons. Other handbooks in the ACI World safety series are the Apron Safety Handbook; Emergency Preparedness and Contingency Planning Handbook; Runway Safety Handbook; Safety Management Systems Handbook; and, Wildlife Hazard Management Handbook.
INDUSTRY COLLABORATION
Members discussed current and emerging airport issues such as Airport Slots, Ground Handling, RPAS and drones, Airport Collaborative Decision Making (A-CDM), status and updates on APEX in Safety, aerodrome visual aids, a proposed standard nomenclature for taxiways, and B777-X operations with folded wing tips.
ACI World’s work with Boeing on airport compatibility for the new Boeing 777-X is nearing completion. The Common Agreement Document should then be signed by the industry and regulators in 2018. In States where this agreement is recognized by regulators, most existing code E certified airports will be able to accommodate the B777-8X and -9X variants with minor modifications in airport operational procedures.
APEX in Safety has been ACI World’s flagship airport safety programme since it was launched in 2012. The WSTSC Task Force provides advice
In collaboration with IFALPA, ACI World presented a paper at the Aerodrome Design Working Group meeting in Cologne, Germany on Taxiway
2017 ACI ANNUAL REPORT
nomenclature. The paper will be presented in the ADOP/2018 meeting.
SAFETY AT THE ACI AFRICA/ ACI WORLD ANNUAL GENERAL ASSEMBLY, CONFERENCE & EXHIBITION The Safety Forum at WAGA in Mauritius was based on the theme ‘safety is good for business’. For airport operators, safety and good business go together. This forum explored ways of enhancing internal dialogue between airport safety managers and the resource decision-making level, and the external dialogue with the regulator.
LOOKING FORWARD All this would not have been possible without the engagement of the members of the WSTSC, representing all regions of the world. ACI World cannot rest on its laurels as 2018 promises to be another challenging year with ICAO adopting a series of amendments to the Annexes to the Chicago Convention which have significant benefits to airports and ACI will strongly support their implementation. The ICAO Air Navigation Conference in October will also provide a focus for strategic discussion of emerging policy issues which ACI World would wish to influence. Along with this, ACI World will continue to support its members around the world through the development of guidance, support for training activities, and in conferences and events, on all issues related to airports.
The World Safety and Technical Standing Committee at the STSC/36 Committee Meeting held in Brussels in May 2017.
27
2017 ACI ANNUAL REPORT
AIRPORT EXCELLENCE (APEX) The APEX in Safety programme goes from strength to strength with continuing interest from airport members and industry stakeholders around the world. This year, the new APEX in Security programme was launched at the ACI Africa / World Annual General Assembly in Mauritius in October.
APEX IN SAFETY PROGRAMME The APEX in Safety programme conducted a total of 14 reviews in 2017: • Africa
- Libreville, Gabon - Pointe-Noire, Congo - Bangui, Central African Republic - N’Djamena, Chad - Franceville, Gabon - Kinshasa, Democratic Republic of Congo - Lubumbashi, Democratic Republic of Congo - Banjul, The Gambia • Asia
Pacific - Surabaya, Indonesia - Makassar, Indonesia - Sanya, China - Bangalore, India
• Latin
America - Montego Bay, Jamaica - Guadalajara, Mexico
28
Many of the African reviews came from the partnership funding agreement with the European Aviation Safety Agency (EASA), allowing member airports to benefit from the expertise of the APEX programmes to enhance their level of safety. This also allowed ACI World to focus on developing expertise within the region by teaming up newly qualified African assessors with experienced contributors. This resulted in the first APEX safety review by an all-African assessor team in Bangui, Central African Republic.
THE SAFETY ASSESSOR TRAINING PROGRAMME The Safety Assessor Training programme is an initiative created in late 2016 and managed by APEX in partnership with ACI Global Training and the Developing Nations Airports (DNA) Assistance Fund. It trains suitable safety experts from airports around Africa so that they are able to engage directly in the APEX programme in the African region, making use of their regional knowledge and reducing travel costs as they participate in reviews.
ICAO AND SAFETY As the APEX programme continues to grow so does ACI World’s partnership with ICAO and other organizations. ICAO’s input is essential during assessments as it brings the regulatory functions to the forefront. As a result of this initiative, ACI staff supported ICAO safety workshops and a certification assessment in the LAC region in Lima, Panama and Antigua.
2017 ACI ANNUAL REPORT
ICAO is also working with ACI and the APEX in Safety programme as first steps are developed for airports seeking certification. In July 2017, Abidjan, Cote D’Ivoire, was able to achieve its certification three years after conducting its first APEX review. This was a collaborative effort with the Airport Authority, the Civil Aviation Authority (CAA) and other stakeholders using APEX recommendations to fill the gaps that were identified during the review.
As the APEX programme continues to grow so does ACI World’s partnership with ICAO and other organizations. ICAO’s input is essential.
RECENT UPDATES AND IMPROVEMENTS The APEX review process continues to develop in the light of the experience and best practice recommendations by the ACI World Safety Committee. For example, changes have been made to help develop runway safety teams where airports do not have the necessary structures in place. Airports are advised to invite stakeholders to the APEX review so that the APEX review team can directly help the airport to establish the runway safety committee and brief it on the scope of its activities and responsibilities.
THE LAUNCH OF THE APEX IN SECURITY PROGRAMME The first APEX in Security pilot was conducted in April 2016 at Sir Seewoosagur Ramgoolam International Airport in Mauritius. Participants supporting the review included Airports Company South Africa, Aéroports de Paris, Aéroports de Montréal, ICAO and the Greater Toronto Airports Authority. It was therefore fitting 29
2017 ACI ANNUAL REPORT
that the full programme was officially launched during the 27th ACI Africa/World Annual General Assembly, Conference & Exhibition in Mauritius in October 2017. Based on the same principles as the APEX in Safety programme, this new initiative helps airports identify and address weaknesses in operational security management at facilities, terminal design, screening, risk management, and security management systems. The APEX in Security programme is supported by ICAO and has attracted a lot of interest from airport members and industry stakeholders. It follows the ICAO security standards, and for European airports, the European Union (EU) standards. Although still in the early stages, national and international organizations have already expressed an interest in becoming more involved including the EU, the US Transportation Security Administration (TSA) and the Australian Office of Transport Security (OTS). The first review after its official launch was conducted in Tirana, Albania in November 2017 with an all European Assessor Team in partnership with the ACI EUROPE Twinning Project; a second review was completed at the end of 2017 in Windhoek, Nambia supported by participants from Morocco, Ireland, Ghana and South Africa.
30
LOOKING FORWARD ACI will continue the APEX programme for both Safety and Security in 2018 bringing a unique benefit to members who want to improve their operations. ACI could not manage to do this without its many willing safety and security partners who both provide support and derive benefit themselves from participation. ACI will also be looking at how the APEX concept might be expanded in the future, possibly into environmental protection or facilitation. This is a programme which has strengthened over the years, helping airports help each other, and collecting information which can support all ACI members. In the coming year we expect the programme to further develop and grow.
2017 ACI ANNUAL REPORT
APEX team in Guadalajara, Mexio at Miguel Hidalgo y Costilla Guadalajara International Airport with the airport management team
APEX team in Pointe-Noire, Congo at Agostinho-Neto International Airport with newly implemented runway safety team
APEX Aerodrome Ground Aid Team with airport staff in Sanya, China at Sanya Phoenix International Airport
31
2017 ACI ANNUAL REPORT
LIST OF APEX SAFETY AND SECURITY PARTNERS AFRICA 1. Aéroport de Port-Gentil (ASECNA-Gabon) 2. Société Anonyme Aéroport de Libreville 3. Aéroport du Cameroun 4. Airports of Mauritius Co Ltd. 5. AERCO Aéroports du Congo 6. Aéroports de Moçambique 7. Airports Company South Africa 8. ASECNA/Délégation aux Activités Aéronautiques Nationales du Burkina Faso 9. ASECNA/Délégation aux Activités Aéronautiques Nationales de Centrafrique 10. ASECNA/Délégation aux Activités Aéronautiques Nationales de Tchad 11. ASECNA/Délégation aux Activités Aéronautiques Nationales du Gabon 12. Banjul International Airport 13. Cairo Airport Company 14. Federal Airports Authority of Nigeria 15. Office de l’Aviation Civile et des Aéroports 16. Office National des Aéroports 17. Société des Aéroports de Mauritanie 18. Sudan Airports Holding Company
32
ASIA-PACIFIC 1. 2. 3. 4.
Abu Dhabi Airports Company Adelaide Airport Limited Airport Authority Hong Kong Airport International Group (Amman, Jordan) 5. Airports Authority of India 6. Bangalore International Airport Limited (BIAL) 7. Beijing Capital International Airport Co., Ltd. 8. Auckland International Airport Limited 9. Brisbane Airport Corporation 10. Changi Airport Group (Singapore) Pte Ltd 11. Delhi International Airport (P) Limited 12. Dubai Airports 13. GMR Hyderabad International Airport Limited 14. Hamad International Airport (Qatar Civil Aviation Authority) 15. Indira Gandhi International Airport 16. Incheon International Airport Corporation 17. Korea Airports Corporation 18. Malaysia Airports Holdings Berhad 19. Mandalay International Airport 20. Narita International Airport Corporation 21. Oman Airports Management Company 22. PT Angkasa Pura I (Persero) 23. Queensland Airports Limited 24. Sydney Airport Corporation Limited 25. Sharjah Airport Authority 26. Sunshine Coast Council 27. TIBAH Airports Operation Co. Ltd
EUROPE 1. Aéroports de Paris 2. Aeroporto Internazionale Di Napoli 3. Aeroporti Di Roma S.P.A 4. Athens International Airport S.A 5. Aeroporto de Faro 6. Aeroportos de Madeira 7. Budapest Airport ZRT 8. Brussels Airport Company 9. Cluj Avram Iancu International Airport 10. Compania Nationala Aeroporturi Bucuresti 11. Directorate General of Civil Aviation (Ankara, Turkey) 12. Dublin Airport Authority 13. Dublin International Airport Training Organization 14. Flughafen Zürich AG 15. Flughafen Hamburg GmbH 16. Fraport AG 17. Genève Aéroport 18. Heathrow Airport 19. Isavia Ltd. V 20. London City Airport Ltd. 21. Oslo Lufthavn AS 22. Schiphol Group 23. Swedavia AB 24. Tirana International Airport
2017 ACI ANNUAL REPORT
LATIN AMERICA-CARIBBEAN 1. 2. 3. 4.
Aeropuerto Internacional del Cibao Aeropuertos Andinos del Perú Aeris Holding Costa Rica S.A. Airports Authority of Trinidad & Tobago 5. Antigua and Barbuda Airport Authority 6. Aeropuertos Dominicanos Siglo XXI 7. Aeropuertos del Peru 8. Aeropuertos del Sureste 9. Aeroporto Internacional de Belo Horizonte 10. Aruba Airport Authority N.V. 11. Aeropuerto de Cancún S.A 12. Aeroportos Brasil Viracopos 13. Bermuda Government Department of Airport Operation 14. Corporación Quiport S.A 15. Interairports S.A 16. Grupo Aeroportuario del Pacífico 17. Puerta del Sur S.A. 18. MBJ Airports Limited
NORTH AMERICA 1. Aéroport international Jean-Lesage de Québec 2. Aéroports de Montréal 3. Allegheny County Airport Authority 4. Broward County Aviation Department 5. Buffalo Niagara International Airport 6. City of Atlanta, Department of Aviation 7. City of San Antonio-Department of Aviation 8. Dallas/Fort Worth Airport Board 9. Edmonton Airports 10. Federal Aviation Administration (Technical Assistance Agreement) 11. Greater Toronto Airports Authority 12. Greenville-Spartanburg Airport District 13. Halifax International Airport Authority 14. Hartsfield-Jackson Atlanta International Airport 15. Long Beach Airport 16. Memphis-Shelby County Airport Authority 17. Miami-Dade Aviation Department 18. Minneapolis-St. Paul Metropolitan Airports Commission 19. Ottawa Macdonald-Cartier International Airport Authority 20. Port of Oakland 21. Port of Seattle, SEA-TAC Airport 22. Sacramento County Department of Airports 23. Salt Lake City Department of Airports 24. San Diego County Regional Airport Authority 25. San Francisco International Airport 26. Sarasota Manatee Airport Authority
27. Savannah Airport Commission 28. Toronto Port Authority 29. Vancouver Airport Authority 30. Vancouver International Airport 31. Fredericton International Airport 32. Wayne County Airport Authority
33
2017 ACI ANNUAL REPORT
AIRPORT SECURITY: ADDRESSING NEW CHALLENGES The threat from terrorism undoubtedly remains one of the biggest challenges that the aviation community faces today. A ban in 2017 of Personal Electronic Devices (PEDs) in the aircraft cabin introduced by the United States and the United Kingdom, for flights coming from selected airports, again highlighted the effects on the industry that security processes and regulation can have. Airports, along with industry partners and governments, continued to place security as a top priority and understand the need to implement measures rapidly when a heightened threat level is identified. As amply demonstrated by the electronics ban and subsequent additional security measures, information sharing and coordination on security measures between governments and with the industry is crucial to ensure effective security. Measures need to be based on risk, operationally feasible, effective in their application, and implemented in a controlled and collaborative manner. It is also critical that States work with industry and security equipment manufacturers to enable a collaborative approach to implementing sustainable, cost-effective, advanced screening systems and solutions that are suitable for use in both large and small airport environments, support research and development, and streamline certification processes.
34
REGIONAL SUPPORT AND COLLABORATION ACI EUROPE, ACI North America, and ACI World have worked closely together in 2017 to encourage these principles and have had considerable success in agreeing alternative measures to a ban on PEDs that work for everyone. There is still room for improvement and for finding innovative solutions - ACI continues to look for new technologies and processes to address evolving threats. ACI’s work in security continues in four streams; • Advocacy:
working with ICAO and national regulators, the UN and other international bodies to represent airport interests when new regulation is being devised or introduced;
• Best practice:
drawing on airports’ expertise, regional and global guidance to benefit all members, through handbooks and training;
• Innovation:
striving for new methods, technologies and processes that are suitable in a wide range of airport environments; and
• Capacity building:
assisting and advising airports on potential improvements that could enhance security, increase operational efficiency and improve passenger experience.
2017 ACI ANNUAL REPORT
ACI World Security Standing Committee, December 2017, hosted by Dubai Airports
ENGAGEMENT WITH ICAO Engagement with ICAO is critical in the security field. Regulation moves rapidly to keep up with changing threats. For example, in 2017, a new standard and guidance material for landside security which would have significant effects on airports was introduced. ACI worked through the ICAO Aviation Security (AVSEC) Panel and its working groups to ensure that the appropriate wording was included to highlight issues that could create new vulnerabilities and to clearly define responsibilities for landside measures. ACI also participated in the drafting of the new Global Aviation Security Plan (GASeP), which responded to UN Security Council Resolution 2309, calling for coordinated international efforts to strengthen aviation security. Many of the projects and principles that ACI was actively working on were recognized in the new plan, including the need for innovation (Smart Security), and assistance though peer to peer review (APEX).
Cyber security has also been introduced into Annex 17 and the ICAO Security Manual. ACI supported this effort and drafted much of the guidance material to help protect aviation stakeholders from cyber threats and plan for appropriate response and recovery, should an event occur. In 2017, ACI continued to contribute to the development of policies and priorities by addressing regulatory and legislative gaps, as well as strengthening the mechanism that govern how cybersecurity activities could be carried out. An important success for airport users was the agreement by the AVSEC Panel to amend the guidance in the ICAO Security Manual for the screening of medical devices. ACI had supported a request from several diabetes associations whose insulin pump equipped members had experienced inappropriate screening at security checkpoints.
EVENTS AND CONFERENCES ACI and its members participated in many global security events to represent airports interests and promote airport excellence in security. These included collaboration with ICAO on a new Security Symposium, which drew more than 600 participants to Montreal in September 2017. ACI hosted an innovation stream, which included demonstrations of new technologies and discussions about the future of aviation security. Security culture was a key topic for the symposium and was also discussed by airport chief executives at ACI’s Annual Conference in Mauritius; this important topic will continue to be a focus in 2018 along with quality management. 35
2017 ACI ANNUAL REPORT
HANDBOOKS AND GUIDANCE MATERIAL To provide airports with guidance, best practices and practical advice in all aspects of public area or landside security, ACI has produced a handbook which was published in early 2018. This covers all aspects of security, including building design, passenger flows, emergency planning, risk assessment, and security culture.
SMART SECURITY AND INNOVATION
36
divestment, checkpoint environment, and the use of full body scanners is now the new normal for many checkpoints. There is also increasing uptake of centralized image processing, (where the screens from the x-ray machines are viewed remotely) and which is arguably one of the most effective means of improving efficiency. ACI is planning further collaboration with the US and UK on innovation, alongside trials and pilots in several member airports. In 2017, The Smart Security team held regional workshops in Bangalore, India and in the US. New guidance material was developed for checkpoint key performance indicators, alongside the documentation of findings from Computed Tomography (CT) trials.
Smart Security continues to gain momentum, and there is wide recognition of the programme from States, in particular from the US Transportation Security Administration (TSA). The first wave of changes, including automated lanes, parallel
We continue to draw on lessons learnt and will develop e-learning in 2018 to help make the material more accessible to a wider range of airports.
Participants and instructors from the pilot joint ICAO-ACI World Management of Airport Security Course
Ivy, an RCMP dog demonstrates explosive detection techniques at the ICAO AVSEC Symposium, 2017
2017 ACI ANNUAL REPORT
APEX IN SECURITY
LOOKING FORWARD
Another great success has been the Airport Excellence (APEX) in Security programme, officially launched in October 2017 at the 27th ACI Africa/World Annual General Assembly, Conference & Exhibition in Mauritius. This Security assessment programme was launched after the successful completion of six pilots, and has now drawn a great deal of international attention and support from regulators, organizations and the UN. The APEX programme has highlighted a need for assistance in quality control programmes, security culture and risk management, providing invaluable input to ACI’s strategy for capacity building in security.
In 2018, as we continue to face a challenging security environment, ACI will work with its members, industry partners and regulators worldwide seeking a stronger and more efficient security system. We have spent a great deal of time looking at technology and will now focus additionally on quality management and security culture to recognize the critical role that people play in the security regime, and to meet the needs of airports completing APEX reviews.
ACI’s new Landside Security Handbook
With that in mind, we plan more training, workshops and guidance material on these topics, along with our continued drive for innovation, and will continue to work hard for our members in 2018.
A Smart Security workshop was hosted at TSA’s Systems Integration Facility at Reagan Airport
37
2017 ACI ANNUAL REPORT
FACILITATION AND IT The rapid growth of air traffic generates considerable benefits but also presents many challenges for airports. Airport leaders are faced with pressure to increase capacity, revenues and passenger satisfaction, within the constraints of their facilities and budgets. This must all be achieved while maintaining high levels of security and safety. Technology and process innovation provide opportunities to increase efficiency as well as offering more choice and a better overall passenger experience. Improvements in business operations, better collaboration between stakeholders, better availability of operational data, and the ability to predict peaks and troughs in traffic flow all contribute to smoother airport operation. Advancing technology also provides opportunities to combine sources of data, provide personalization and increase customer engagement for airports.
Heathrow Airport, flight connection process
38
Extensive use of technology and digitization brings its own challenges, through exposure to cyber threats and other vulnerabilities. Increasing awareness of the need to address cyber security risks, and improving the security and resilience of the entire airport operation is now a priority for airport leaders. In 2017, ACI World worked with its member airports on projects to address many of these challenges, including the development of best practice, research into future innovation, and the development of new standards.
PUTTING THE PASSENGER FIRST AND SERVICE LEVEL AGREEMENTS Airports and airlines have a joint interest in delivering improved performance to accomplish efficiency, optimize passenger experience and support competition between users, which in turn benefits passengers. To develop a common understanding of how performance is monitored and agreed, the ACI World Facilitation and Services Standing Committee (WFSSC) collected sixty-one service level agreements (SLAs) from 12 airports over the past year, and made them available to the aviation community through the ACI World website. For example, an SLA could indicate the waiting time expected for a passenger crossing the security checkpoint, which is valuable information to measure the quality of service.
2017 ACI ANNUAL REPORT
Passenger with reduced mobility being escorted by airport staff through terminal
Baggage carousel
These SLAs are available at http://www.aci.aero/ About-ACI/Priorities/Facilitation/Airport-ServiceLevels-Agreement-Framework.
There is an increasing drive towards the use of biometrics to assist in the seamless and accurate identification of individuals. A task force under the WFSSC has been working closely with IATA to develop a global concept for the use of biometrics throughout the passenger journey, and this will continue to remain a key priority for 2018.
PASSENGERS WITH REDUCED MOBILITY The WFSSC has also completed an update to the Passengers with Reduced Mobility handbook which provides guidance to airports on the provision of a consistent service to passengers across all airports. The handbook is expected to be published in the third quarter of 2018.
IDENTITY MANAGEMENT Determining the identification of travellers is a key issue that affects security, facilitation, immigration, customs and passenger experience.
BAGGAGE ACI and IATA have launched the third version of the Resolution 753 Implementation Guide. This version provides guidelines to airports and airlines on how to track baggage throughout the journey. The aim of the Resolution was to reduce mishandling, and therefore increase passenger satisfaction by first recording, and subsequently exchanging baggage tracking information.
39
2017 ACI ANNUAL REPORT
DATA, TECHNOLOGY AND DIGITAL SERVICES Data sharing in the aviation community is the key to successful development of a seamless passenger experience and an efficient business operation. The Airport Community Recommended Information Services (ACRIS) has been developed by ACI World for its members, and provides the data standards that can help airports communicate in a standard way with their stakeholders. A new Recommended Practice has been produced and the document, along with an executive summary explaining the business benefits, is available at http://www.aci. aero/About-ACI/Priorities/Airport-IT/Initiatives. Examples of how ACRIS can be used include Airport Collaborative Decision Making (A-CDM), to help all stakeholders make better decisions
Security control room in Sir Seewoosagur Ramgoolam International Airport
40
based on accurate and timely information, and Seamless Travel, an initiative to share information and present it to the user through one single, preferred interface of the passenger’s choice, such as a mobile application. Looking forward, the ACRIS working group will continue to explore the use of Application Program Interfaces (API) to enable different stakeholders to connect services and data, with an objective of launching an API platform in the aviation community.
DIGITAL TRANSFORMATION Digital transformation is not only about technology, but also about business transformation in a digital world. It involves both the implementation of new technologies and the integration of existing technologies, processes and services, to
Aiport Digital Transformation Best Pratice
2017 ACI ANNUAL REPORT
deliver a better experience to all stakeholders. A best-practice document has been produced by the ACI World Airport IT Standing Committee (WAITSC) and is available at http://www.aci. aero/About-ACI/Priorities/Airport-IT/Initiatives. This document is intended to be a decisionmaking and implementation aid for airport managers who are responsible for bringing their companies into a digital world.
CYBER SECURITY In response to the growing threat of cyberattacks around the world WAITSC has created a cybersecurity task force. Their mandate is to engage and educate airports world-wide on the issues of cybersecurity, to define a strategy to help protect airports against cyber-attack, and in the event that such an attack should take place, to assist in mitigation efforts to protect these airports and to plan for early recovery. In addition to the task force, ACI World was pleased to launch the IT Security Benchmarking tool (ITSB). Based on ISO 27002, the ITSB provides best practice recommendations on information security management for use by those responsible for initiating, implementing or maintaining information security management systems. The ITSB tool also provides a comparative benchmark for airports to evaluate their cyber readiness.
More information can be found at http://www. aci.aero/About-ACI/Priorities/Airport-IT/Initiatives. ACI represents airports interests at ICAO, where a Secretariat Study Group has been created to address cyber security threats to aviation. ACI World made significant contributions to new guidance material for ICAO’s security manual regarding cyber security and will remain engaged to ensure that appropriate measures are recommended.
LOOKING FORWARD New technology is taking the aviation industry beyond what anyone could ever have imagined. ACI will continue to work on the initiatives in 2018, to help airports use technology and innovation to further improve passenger services. Emerging trends such as autonomous vehicles, off airport processing and the use of blockchain technologies will also be researched, alongside the increasing use of biometrics. Many of the concepts are part of the common vision for the future of travel, envisioned though the joint ACI/IATA NEXTT initiative www.aci. aero/NEXTT. This project brings together concepts for the future of passenger, baggage and cargo journeys, focusing on delivering more choice and personalization, interactive decision making and advanced processing.
41
2017 ACI ANNUAL REPORT
ENVIRONMENTAL INITIATIVES AND PROGRESS Aviation brings economic, social and many other benefits, and growth in the sector is testament to the value this brings to the international community. The industry, including airports, however is faced with the increasing challenge of limiting and reducing their impact on the environment while at the same time supporting the projected doubling of traffic in the next 15 years. As the aviation industry continues to expand, airports have been proactive in making a commitment to act responsibly through hard work, innovation and cooperation addressing common issues. Despite the challenges, 2017 was marked by significant progress and achievements on environmental protection initiatives. Working through the ICAO Committee on Aviation Environmental Protection (CAEP), in cooperation with ICAO Member States and several international organizations, ACI World is part of the development of international standards, recommended practices and guidance materials to promote professional excellence in environmental management of airports. Through CAEP, ACI World contributed directly to the update of the ICAO Airport Planning Manual, Part II (Environment). This was approved by the CAEP Steering Group in 2017, and includes case studies provided by our Member airports. This new publication will continue to help airport operators plan and design their current and new infrastructure while taking account of environmental aspects, including new elements such as heritage protection and adaptation to climate change. ACI World has also been supporting the update of the ICAO Airport Air Quality Manual that is expected to be completed by 2019. Other tasks 42
supported by ACI World include the Eco Airport Toolkit, co-led by ACI World, which is a series of e-publications related to environmental aspects and management at airports.
ACI’S COMMITMENT TO MITIGATING CLIMATE CHANGE ACI World has been active on both mitigation of, and adaptation to, climate change. In terms of mitigation, Airport Carbon Accreditation (ACA) programme reached 209 participating airports in 2017, welcoming 2.9 billion passengers per year in 61 countries and representing 41.5% of global air passenger traffic. These numbers recognize the commitment of airports worldwide to take action on climate change. Initiated in Europe in 2009, ACA has matured to become a global programme which supports the “climate neutral now” initiative from the United Nations Framework Convention in Climate Change (UNFCCC). 2017 has seen the first airport to become carbon neutral in Africa: Abidjan Airport; while European airports have doubled their commitment to reach 100 carbon neutral airports by 2030. A changing climate has tested our commitment to continue to mitigate climate change, and our ability to become resilient. For instance, extreme weather conditions in the Caribbean in 2017 devastated not only airports, but also entire countries, signaling that we as an industry need to join efforts and prepare better for future climate impacts. Moreover, airports should be recognized as critical infrastructure that needs to recover rapidly
2017 ACI ANNUAL REPORT
so that it can continue operating and support disaster relief to affected populations during/after those weather events. Cooperation with different organizations and local authorities is necessary: a case study on adaptation from Hong Kong Airport has shown the value of such engagement.
THE WORLD ENVIRONMENT STANDING COMMITTEE (WENSC) The ACI World environment committee recently approved a position brief on Adaptation to Climate Change to be published in 2018. It highlights the need for climate adaptation and resilience to be addressed beyond environment departments, and to include subject matter experts and commitment from top management to provide the necessary expertise and direction.
World Environment Standing Committee meeting, Mauritius, 12-13 October 2017
43
2017 ACI ANNUAL REPORT
For instance, it might be necessary to build or change an existing runway to make it more resilient to flooding, precipitation, and extreme temperatures, which might have an impact on safety.
THE FUTURE OF AVIATION AND ENVIRONMENTAL PROGRESS Aviation growth requires the industry to continue to act responsibly and protect the environment. Technology and innovation are important allies to environmentally friendly initiatives at airports, such as automated systems that reduce and optimize water and energy consumption. Technology when supported by the right policies, has the potential to reduce net aviation emissions. For instance, Sustainable Aviation Fuels (SAFs) could be used to cut fossil fuel usage, but use of SAFs on a commercial scale continues to be a challenge for the aviation
ACI Fund Seminar, Airport Environment Workshop – 19-20 October 2017, Mauritius
44
industry because of cost and availability. Despite that, some airports, such as Oslo and Geneva, have been able to support the supply of SAFs by working with industry partners. As 2017 closed, more airports announced their interest in suppling SAFs through their infrastructure, combined and stimulated by appropriate policies and incentives. ACI presented a paper to the 2nd ICAO Conference on Sustainable Aviation Fuels on airport initiatives and explaining its policy position. Although SAFs are not for all airports, partnerships and cooperation are essential to this process. Technology, may address some challenges, but it can also bring new ones: supersonic aircraft may return to operation soon and airports and communities will need to find a way to avoid noisier operations. ACI has been following closely such developments at the ICAO CAEP.
Environment pre-conference Forum, Mauritius, 16 October 2017
2017 ACI ANNUAL REPORT
APEX IN ENVIRONMENT An important new project undertaken by WENSC is a pilot review for ACI Airport Excellence (APEX) in Environment. APEX is a mature peer review program for safety that was extended to security in 2017. The first pilot for Environment was expected to take place in Quito 2018.
ACERT 5.0 ACI World has launched in 2017 the Airport Carbon Emissions Reporting Tool (ACERT) version 5.0, including new Key Performance Indicators (KPIs), updated emission factors and new emissions sources, such as construction and refrigerants. There is also a new ACERT User Manual available to users. ACERT is distributed to airport members and World Business Partners free of charge upon request. In addition, a Tutorial and Sample Airport Data Exercise has been developed and used for training in Latin America
and the Caribbean (LAC), Asia Pacific, and Africa in 2017.
DEVELOPING NATIONS AIRPORTS (DNA) ASSISTANCE PROGRAM Training on environment through the ACI Developing Nations Airports (DNA) Assistance Programme was provided in LAC in September 2017, and Africa in October 2017, during the 27th ACI World/Africa Annual General Assembly & Conference, in Mauritius. The latter included, for the first time, training on Wildlife Trafficking to our Member airports, provided by TRAFFIC through our partnership with ROUTES (Reducing Opportunities of Unlawful Transportation of Endangered Species).
LOOKING FORWARD ACI will continue to support the work of the Regional Committees and the WGB, and through the ICAO CAEP process promote the interests of airports internationally. Specific projects include the development of advice to airports on Community Engagement on environmental matters, additional APEX pilot reviews in other regions, further work to promote awareness of the danger and damage of wildlife trafficking, in partnership with ROUTES, and new work on supporting airports in their adaptation to the impacts of climate change.
ICAO Committee on Aviation Environmental Protection, Steering Group meeting, Montreal, September 2017.
45
2017 ACI ANNUAL REPORT
AIRPORT SERVICE QUALITY The Airport Service Quality (ASQ) programme is the world’s leading airport customer experience measurement and benchmarking tool. Based on robust methodology, it is the only programme that measures customer satisfaction directly from passengers at the departure and arrival point on the day of travel. Collecting this invaluable data while passengers are at the airport and their experience is fresh in their minds is key to receiving accurate information. Launched in 2006, the ASQ Departures programme has become the airport industry standard for measuring passenger satisfaction. The ASQ Departure survey is used in more than 340 airports worldwide, covering more than half of the world’s 7.7 billion annual passengers. Some 74% of the world’s 100 top airports (up 4% from 2016), are current ASQ Departure survey subscribers. ASQ is more than a programme for measurement of quality service, it is a community dedicated to the advancement of the airport customer experience. ACI World produces comprehensive guidance materials such as the Best Practice Report on Airport Cleanliness, to help keep members up-to-date with best practice.
ASQ BENEFITS ACI World, through the ASQ suite of solutions, helps airports manage the experience offered to their passengers.
46
ASQ surveys provide valuable insights about: • how
passengers rate the airport’s services across different touch-points • how the airport compares to others of similar size or location globally • how passengers’ perceptions and priorities change over time, and • which aspects of service are of particular importance to passengers. In addition to the benchmark programme and the many standard reporting factors, ACI World also offers a suite of optional products and services for participating airports: these include executive presentations for senior management; the Passenger Persona Reports; and, the Comprehensive Insight Report. Additionally, ACI World is also a resource to help airports manage their customer experience through tailored advisory services.
ENHANCING SERVICE AND ENSURING QUALITY OF DATA In 2017, ACI World continued to focus on the quality of the ASQ departure data and to strengthen the operational data collection processes. A strong emphasis was also placed on support and training to airports and survey agents in regard to the programme’s rules and use of available tools. All participants in the ASQ Departure main programme were audited during the year and 13 on-site airport audits were performed. Such
2017 ACI ANNUAL REPORT
rigorous quality control ensures the robust data collection standards are met, which is essential for reliable benchmarking. In 2017, ACI World set a new record in the number of participants with 343 participating airports in the ASQ Departure programme. Furthermore, the level of satisfaction with the programme by ASQ airport participants has increased significantly.
ASQ 2017 NEW CUSTOMER EXPERIENCE SOLUTIONS
ACI World has enhanced its customer experience products available through the ASQ programme and now provides a suite of solutions to enable airports to better understand the passenger view.
ACI World has enhanced its customer experience products available through the ASQ programme and now provides a suite of solutions to enable airports to better understand the passenger view and also to collect information from an employee and airport stakeholder’s perspective. The new ASQ portfolio offers a 360 degree view of the customer experience. This year, ACI launched two new products to help airports manage their customer experience: • ASQ
Arrivals Survey, based on the same robust methodology of the ASQ departure survey provides valuable insights to allow airports to benchmark and enhance their customers’ airport arrival experience.
• The
Employee Survey for Customer Experience (ECE) ) is a diagnostic tool that assess the commitment of staff working at the airport to the customer experience. This survey can
47
2017 ACI ANNUAL REPORT
be deployed within the airport’s own staff or amongst the entire airport community, whether they work on the frontline or in a back office. ACI’s ECE programme helps to identify links, and also gaps, between employees and customer experience.
ASQ EVENTS The world’s top performing airports were recognized at the 27th ACI Africa/World Annual General Assembly, Conference & Exhibition where Mauritius Airport hosted the Gala Dinner and ASQ Awards Ceremony. Senior executives from winning airports travelled from around the world to collect their Awards at this prestigious event.
48
in the ASQ Departure survey, as well as for those that are considering joining the ASQ programme. The Forums help airports achieve the best results using the ASQ Survey and to effectively manage passenger satisfaction, improve the quality of airport services, and share best practice in airport customer experience.
LOOKING FORWARD In the coming year ACI will continue to promote the ASQ suite of programmes to its members recognizing that the more airports participate the greater value each receives as the benchmarking standard increases. It is also developing new surveys and products to help members get the best from the ASQ programme.
ACI World also organized three Regional ASQ Forums in Haikou, China; Detroit, Michigan USA; and Prague, Czech Republic. The theme of the Forums was “Cultivating a customer experience airport community”. ASQ Forums are annual meetings, organized for airports that participate
In a major step ACI will bring together the Forums into a global event, and add a global Summit for all airports interested in the ASQ programme. This will be held in Halifax, Nova Scotia in September 2018, and will culminate in an enhanced ASQ Awards ceremony.
(From left to right) Martin Eurnekian, Incoming Vice-Chair, ACI World and CEO, Corporación América presents Joyce Carter, President and CEO, HIAA and Wadih Fares, Chair, HIAA Board of Directors with their ASQ Award in Mauritius.
ASQ Customer Experience Workshop during WAGA in Mauritius
2017 ACI ANNUAL REPORT
Dimitri Coll, Associate Director, presenting ASQ Customer Experience Workshop during WAGA in Mauritius
ASQ Award Ceremony Mauritius 2017
Conference participants during the ASQ Forum in Detroit, USA
Conference participants during the ASQ Forum in Prague, Czech Republic
ACI ASQ and Haikou Meilan International Airport staff during the ASQ Forum in Haikou, China
Conference participants during the ASQ Forum in Haikou, China
49
2017 ACI ANNUAL REPORT
2017 PUBLICATIONS ECONOMICS & STATISTICS
Policy Brief 2017-01: Airport ownership, economic regulation and financial performance
Policy Brief 2017-02: Airport networks and the sustainability of small airports
Airport Key Performance Indicators
Airport Economics 2017 Report
Annual World Airport Traffic Datatset 2017 edition
Annual World Airport Traffic Report 2017 edition
ACI World Airport Traffic Forecasts 2017-2040 50
2017 ACI ANNUAL REPORT
SAFETY
Apron Markings and Signs Handbook, Third Edition 2017
2016 ANNUAL REPORT
Annual Report 2016
IT & FACILITATION
Airport Digital Transformation: Best Practice
AVIATION BENEFITS
Aviation Benefits 2017 – Industry High Level Group Report
CONFERENCE REPORT
Conference Report 3rd Annual ACI-World Bank Aviation Symposium & 9th Annual Airport Economics & Finance Conference
51
2017 ACI ANNUAL REPORT
GLOBAL TRAINING:
DEVELOPING MEMBERS’ TRAINING CAPACITY, ACI’S GLOBAL TRAINING AND DEVELOPING NATIONS AIRPORT ASSISTANCE PROGRAMME It was another record year for ACI Global Training (GT) in 2017 as ACI surpassed the 170 mark for the number of classroom courses delivered. ACI also signed a wide-ranging airport training Memorandum of Understanding (MoU) with ICAO which supports increased cooperation on the development and delivery of joint courses over the coming years.
• Four
language offerings: - English - French - Romanian - Spanish
• 48
faculty members
• 25
ACI continued to focus on the needs of member airports using internal subject matter experts and standing committees, to develop new courses including: Aeronautical Studies and Risk Analysis, Airport Business Analytics, two new classroom diplomas in Airport Security, Airport Finance, and, an online course on Leadership Essentials. These milestones highlight the importance of building quality training capacity in the everchanging airport industry; and to provide a safe and secure environment for all aviation stakeholders and the communities they serve. This vision drives continued consideration of how airport professionals learn and how working hand-in-hand with a dedicated and knowledgeable faculty is essential to achieving that aim. Some numbers help illustrate the scope of training provided by ACI in 2017: • 172
classroom courses and 3,080 classroom students
• 20,927
online learning centre hours and 3,266 online students
52
ACI-Concordia University Airport Executive Leadership graduates
• 123
ACI-ICAO Global AMPAP International Airport Professionals and one Associate graduate
• 50
Global Safety Network (GSN) Initial graduates
• 26
GSN Advanced graduates
• 157
graduates of the Airport Operations Diploma Programme, and
• continuation
of the APEX in Safety Assessor Training Programme.
Continued growth and a strong focus on maintaining the value of courses are measured in three areas: 1. knowledge and teaching skills of faculty 2. quality of the course, and 3. content and logistics. By the end of 2017, the average quality rating was 4.67/ 5 indicating a very high level of approval from those attending courses.
2017 ACI ANNUAL REPORT
ACI GT CENTRES ACI is indebted to the following members who are accredited as ACI GT Centres and enabled airport professionals worldwide to attend ACI GT courses. Africa Accra, Ghana; Johannesburg, South Africa; Nairobi, Kenya Asia-Pacific Abu Dhabi, UAE; Seoul - Incheon, South Korea; Hyderabad, India; Kuala Lumpur, Malaysia
North America San Francisco, USA Latin America-Caribbean Panama City, Panama; Port of Spain, Trinidad & Tobago; Montego Bay, Jamaica ACI Training Venues In order to meet our members’ needs, specialized Global Training courses are offered in the additional locations: Montreal, Canada; Lagos, Nigeria; Munich, Germany; New Delhi, India; Seoul - Gimpo, South Korea.
Europe Athens, Greece; Bucharest, Romania; Istanbul, Turkey; Riga, Latvia
AMPAP graduation, Mauritius
53
2017 ACI ANNUAL REPORT
ACI DEVELOPING NATIONS AIRPORT ASSISTANCE AND ACI FUND
FINANCIAL DONORS
The ACI Developing Nations Airport (DNA) Assistance programme is complemented by the ACI Fund. The role of the DNA programme is to provide assistance to member airports in developing countries.
• ACI
In 2017, ACI DNA entered its fifth year of operations, made possible through close cooperation with ACI’s regional offices in Africa, Asia-Pacific and Latin America-Caribbean, along with Centre International de Formation des Autorités et Leaders (CIFAL) Atlanta and the United Nations Institute for Training and Research (UNITAR).
GSN 4: Working with Annex 14, February, Cape Town, South Africa
54
ACI is indebted to those who have supported the DNA Programme: Africa North America • Hartsfield-Jackson Atlanta International Airport • ACI
DNA IN REVIEW • 22
DNA/ACI Fund seminars, Safety Assessor Training Programme (SATP), and sponsored in-house offerings • three language offerings: - English - French - Spanish
GSN 6: Aerodrome Auditing and Complaince, April, Port of Spain, Trinidad and Tobago
2017 ACI ANNUAL REPORT
• 479
students participating countries • Scholarships - US$20,000 in ACI Online Learning Centre - Five classroom course registrations covered • 73
LOOKING FORWARD The ever-changing and ever-growing aviation industry demands that the highest quality training be available to all of ACI’s members all of the time. Some of this is delivered through on-line training courses, but there continues to be a place for classroom training where airport staff can also learn from each other. ACI will continue to review and update its training programmes to ensure that it delivers the right training in the right place at the right time.
Airport Executive Leadership Programme, May, Munich, Germany
GSN 3: Emergency Planning and Crisis Management, June, Bangkok, Thailand
55
2017 ACI ANNUAL REPORT
2017 ACI EVENTS CALENDAR 20–22 MARCH ACI 9TH ANNUAL AIRPORT ECONOMICS & FINANCE CONFERENCE & EXHIBITION London, UK
22–24 MARCH ACI AFRICA REGIONAL CONFERENCE Livingstone, Zambia
10–12 APRIL ACI ASIA-PACIFIC REGIONAL ASSEMBLY CONFERENCE & EXHIBITION Doha, Qatar 56
2017 ACI ANNUAL REPORT
26–28 APRIL ASQ FORUM APAC
Haikou, China
16–18 MAY ICAO / ACI WILDLIFE STRIKE HAZARD REDUCTION SYMPOSIUM Montreal, Canada
22 MAY JOINT ACI / ICAO WORKSHOP ON INVESTING IN AIRPORTS Montreal, Canada
12–14 JUNE 27 TH ACI EUROPE GENERAL ASSEMBLY, CONGRESS AND EXHIBITION Paris, France 57
2017 ACI ANNUAL REPORT
17–20 SEPTEMBER ACI-NA ANNUAL CONFERENCE & EXHIBITION Fort Worth, TX, USA
12–14 SEPTEMBER ICAO AVIATION SECURITY SYMPOSIUM Montreal, Canada
13–15 SEPTEMBER ASQ FORUM PRAGUE
Prague, Czech Republic
2–4 OCTOBER ASQ FORUM DETROIT
Detroit, MI, USA 58
2017 ACI ANNUAL REPORT
16–18 OCTOBER 27 TH ACI AFRICA/WORLD ANNUAL GENERAL ASSEMBLY, CONFERENCE AND EXHIBITION Mauritius
1–3 NOVEMBER TRINITY FORUM
Bangkok, Thailand
7–9 NOVEMBER ACI LAC ANNUAL CONFERENCE AND EXHIBITION San Jose, Costa Rica
5–7 DECEMBER ACI EUROPE / ASIA-PACIFIC / WORLD AIRPORT EXCHANGE Muscat, Oman 59
2017 ACI ANNUAL REPORT
ACI AFRICA In 2017, African airports became more business development oriented with increasing collaboration in public private partnerships. These shifts have allowed ACI Africa to put more emphasis on the commercial aspect of airport development and to provide guidance to members on how they could develop into sustainable business entities. ACI Africa has recorded commendable growth in regular membership, World Business Partner membership, conference delegate participation, member engagements and an increase in regional office staff. Despite the unfavourable international situation, ACI Africa continues to advance.
ACI AFRICA MEMBERSHIP ACI Africa membership has increased to a total of 62 regular members from 48 countries, managing 250 airports, and to 32 World Business Partners.
The Chair and the Secretary General of ACI Africa with Zambia Airport Corporation Limited’s Board of Directors
60
AFRICAN ECONOMY In 2017, Africa benefited from the recovery in commodity prices, which began at the end of 2016, and also from rising demand, including in domestic markets, from sound macroeconomic policy management and a more diversified economic structure.
AIR TRANSPORT IN AFRICA Global air transport experienced a sharp increase in total passenger traffic in 2017. Driven by increases in air traffic in the Middle East and Asia-Pacific. Although there has been a significant increase, Africa still accounts for less than 3% of the world’s passenger traffic. Johannesburg’s O.R. Tambo International Airport, with nearly 21 million passengers, still ranks as the largest of African airports. This is followed by Cairo International Airport; and Cape Town In-
(From right to left) Ali Tounsi, Secretary General, ACI Africa; Angela Gittens, Director General, ACI World; Saleh Dunoma, Chair, ACI Africa; and, Zouhair Mohamed El Oufir, Vice Chair, ACI Africa
2017 ACI ANNUAL REPORT
ternational Airport. The overall ranking of African airports is constantly evolving due to line openings, renovations and expansions. The continent is expected to attain 300 million passengers per year in the next 20 years
TRAINING AND DEVELOPMENT As part of the overall strategy to improve qualifications of airport personnel, the ACI Africa Regional Office placed great emphasis on training seminars and scholarships offered for members of the region. ACI Africa, in coordination with the ACI Fund and the Developing Nations Airports (DNA) Assistance programme, established free training programs for member airports to increase Africa’s overall airport safety and security. These programmes offered training to more than 200 participants in different airport management fields throughout 2017.
Opening ceremony of the ACI Africa Regional Conference and Exhibition, Livingstone, Zambia in March 2017
ACI ONLINE TRAINING (ACI ONLINE LEARNING CENTRE) Online training has become an increasingly popular alternative by offering specialized training at lower cost and reaching a large number of participants. During 2017, scholarships for the ACI online learning centre were distributed to the staff of Member airports in the region.
ACI AFRICA SAFETY AWARDS ACI Africa has created the Excellence in Safety Awards in an effort to strengthen and encourage airport safety in African Member airports. Following the success of the inaugural awards in 2017 ACI Africa will introduce additional categories for 2018 to differentiate between large and small airports, based on the number of annual movements.
Greeting attendees at the Regional Conference, Livingstone, Zambia
61
2017 ACI ANNUAL REPORT
JOINT ICAO/IATA/ACI RUNWAY SAFETY GO TEAM PROGRAM ACI Africa is actively encouraging the creation of local runway safety teams at all international airports and is participating in practical training and assistance at a number of airports as part of the joint “Go-team” established between ICAO, ACI and IATA. The recent projects took place in Nairobi and Harare.
ACI AIRPORT CARBON ACCREDITATION PROGRAMME With climate change challenges, and the important role the airport industry has to play, ACI Africa encourages its members to join the
Training course of security auditors, Tunis, Tunisia, January 2017
62
ACI Airport Carbon Accreditation Programme. In November 2016, during the United Nations Climate Change Conference (COP 22) hosted in Marrakech, Casablanca, the Marrakech airports joined Level 1 of the Airport Carbon Accreditation programme. The first airport in Africa to achieve the highest level of Airport Carbon Accreditation was Abidjan International Airport in 2017. Abidjan International Airport joins the global carbon neutral community, across all five continents. ACI Africa continues to pursue carbon neutrality and support policies for the betterment of the environment.
DEVELOPMENT PROGRAMME FOR AFRICAN AIRPORTS
SITA’s booth at the ACI Regional Conference, Livingston, Zambia
2017 ACI ANNUAL REPORT
The ACI Africa Development Programme for African Airports was established in 2017. A direct response to the challenges of safety, security, airport operations, economic efficiency and the overall development of African expertise - the programme addressed the following: • identify
and review the needs of Member airports for training, consultancy and technical assistance • develop a format for members to participate in the funding of current programmes such as APEX, ACI Global Training and the DNA programme to allow more members to benefit from ACI service offerings, and • develop new consulting, technical assistance and support services tailored to the specific needs of members.
EGIS’ booth at the ACI Africa Regional Conference, Livingstone, Zambia
LOOKING FORWARD In 2018, ACI Africa will continue to develop and contribute to the safety and security of air transport within its Region. ACI Africa gives special thanks to members, World Business Partners and staff for their continued support and contributions. We look forward to more success in 2018, where the aim is to support the commercial aspect of the airport industry by actively assisting members in business transformation and economic sustainability.
DNA Training seminar in Maputo, Mozambique, October 2017
63
2017 ACI ANNUAL REPORT
ACI ASIA-PACIFIC Asia-Pacific has enjoyed another successful and rewarding year in 2017. Airports across the region experienced surging traffic in 2017 yet maintained safe, secure and sustainable operations, providing high standards of service and delivering high operational efficiency. The Region welcomed new airports and World Business Partners members in 2017, strengthening connections within the aviation community, and achieving significant progress on delivering ACI priority areas.
ENGAGEMENT WITH ICAO ACI Asia-Pacific, on behalf of its members, actively participates in ICAO regional meetings and is represented in a number of working groups concerning safety, security and aerodrome operations in ICAO Asia-Pacific and ICAO Middle East. 54th Conference of Directors General of Civil Aviation (DGCA), Asia and Pacific Region The ACI delegation attended the 54th Conference of DGCA Asia and Pacific Region, held in Ulaanbaatar, Mongolia in August. The theme was “outcome-focused and risk-based” regulation, echoing a worldwide trend to move away from overly prescriptive regulations, especially in the areas of safety and security. ACI Asia-Pacific was invited to make two presentations on “Smart Security: An IATA and ACI initiative to enhance security, facilitation and
64
Patti Chau, Regional Director, ACI Asia-Pacific
operational efficiency” and “ACI’s Capacity Building Efforts in Security” during the conference. Provided industry recommendations and knowledge at the ICAO Traveller Identification Programme Regional Seminar (TRIP) The ICAO Traveller Identification Programme (TRIP) Regional Seminar, jointly organized by ICAO and the Hong Kong Civil Aviation Department, was held in July in Hong Kong. ACI Asia-Pacific, together with Pacific Asia Travel Association and Association of Asia Pacific Airlines
2017 ACI ANNUAL REPORT
ICAO Traveller Identification Programme Regional Seminar, Hong Kong
delivered opening remarks at the opening ceremony and shared respective views on the subject. Provided industry knowledge, advice and assistance on aviation security and facilitation at ICAO Asia-Pacific and Middle East ACI engaged with aviation security regulators in Asia-Pacific at the ICAO Regional Aviation Security Coordination Forum since its creation in 2013. ACI submitted papers on security programmes such as APEX and Smart Security,
in its quest for One-Stop Security and harmonization of security measures in a region with a wide range of regulations. In July, ACI submitted a paper to the forum on the impact of the personal electronic devices ban on airport operations and commercial activities. Regulators and industry associations in general welcomed the ACI paper because they viewed the ban as an inconvenience rather than a security enhancement.
65
2017 ACI ANNUAL REPORT
2017 China Civil Aviation Development Forum, Beijing, China
Participated in the second ICAO Working Group – The Committee on Aviation Environmental Protection (CAEP WG2) ACI Asia-Pacific provided input in the ECOAIRPORT Toolkit e-publication task under the CAEP WG2, a ready-to-use information document to support planning of airports environmentally, which is available through ICAO free of charge. The first publication entitled Renewable energy at the airport was completed with six case study submissions from ACI AsiaPacific members, mainly contributed through the Green Airports Recognition 2017 – Energy Management.
BUILDING CONNECTIONS AND MEMBERS’ ENGAGEMENT Supported the Australian Government in organizing the Suspicious Activity
66
Program (SAP) Development Workshop The regional office, invited by the Office of Transport Security of Australia, provided support in organizing a SAP Development Workshop held in March in Thailand. The aim was to provide guidance and insights for Phuket International Airport to develop its own SAP and improve its airport security. Advocated in support of Airport Networks at the 2017 China Civil Aviation Development Forum (CCADF), an event hosted by the Civil Aviation Administration of China (CAAC) in Beijing ACI Asia-Pacific’s Regional Director presented at the 2017 CCADF, organized by the CAAC held in May. ACI Asia-Pacific had the opportunity to advocate ACI’s position on the subject the economics and benefits of airport networks to the audience representing regulators and airport
2017 ACI ANNUAL REPORT
APEX in Safety Review
management in China. Maximized cooperation among airports and stakeholders at 2017 World Business Partners (WBP) Tour
Two resolutions were adopted unanimously by ACI Asia-Pacific members at the assembly held in Doha, Qatar: • Resolution 1: Call for mutual support within the
airport community The WBP Tour in November, visited Hong Kong, Shenzhen and Guangzhou international airports. The tour provided the unique opportunities for the Asia-Pacific World Business Partners and airports to explore synergies in some of the fastest growing airports in South China. 12th ACI Asia-Pacific Regional Assembly, Conference and Exhibition, Doha, Qatar 10–12 April, 2017 Hosted by Hamad International Airport, the 12th ACI Asia-Pacific Regional Assembly, Conference & Exhibition successfully concluded with over 400 delegates representing 175 organizations from 54 countries.
• Resolution 2: Call for airports to consider
strengthening landside security The first resolution was a positive response to ICAO’s “No country left behind” campaign, an initiative to promote mutual assistance between States and a renewed call for ACI Asia-Pacific members’ support to the APEX in Safety and Security programs and other ACI services. The second resolution served as an encouragement to members to strengthen security, through a practical and common-sense approach, in the light of the terrorist attacks on the landside of Brussels and Istanbul airports in 2016.
67
2017 ACI ANNUAL REPORT
ACI Asia-Pacific Regional Aviation Security Committee Meeting in Doha
Second Meeting of the Aviation Security and Facilitation Plan Development Group, Abu Dhabi
AVIATION SECURITY During the year, the committee focused on the development of the Global Aviation Security Plan. The Plan helps enhance global aviation security through setting strategic goals and targets. The five priority areas for different stakeholders include : · 68
Risk awareness response;
· · · ·
Security culture; Technology and innovation; Oversight and quality assurance; and Cooperation between states.
In March, the UK and USA governments announced a ban on the carriage of personal electronic devices which disrupted airport operations and affected some of the Middle Eastern airports. ACI World responded to the
2017 ACI ANNUAL REPORT
ACI Asia-Pacific Regional Economics Committee Meeting in Doha
regulation and called for alternative solutions. The Region also kept members informed about ACI’s position on the matter while the committee brought to the attention of the regulators to the impact of the ban. With the rapidly growing threats of cyber-attacks, the committee agreed to the drafting of guidance materials on cybersecurity and insider threat for the airport community. The committee had also supported the regional office in the submission of a paper to advocate One Stop Security at an ICAO Middle East security and facilitation meeting in May.
ECONOMICS A number of significant economic policy matters gained traction in 2017 and the regional office played an active role in making progress at various fronts.
Airport Networks and Sustainability of Small Airports To counter strong opposition by a number of States that advocated against cross-subsidization among airports within a national airport network, ACI at the ICAO Airport Economics Panel (AEP) actively advocated for States and airport operators to have the freedom and flexibility to decide whether or not to apply crosssubsidization according to local circumstances. The ACI position was supported by a large majority of States at the AEP. The regional office and a number of members in the region such as India, China and Malaysia were instrumental in achieving this result. As the potential impact of this issue is widespread, the region continued to actively engage with members and stakeholders to maintain focus on this urgent matter. In 2017 we met with civil aviation authorities in China, India, Malaysia and Thailand on this issue and also took the opportunity to speak on the topic of “The 69
2017 ACI ANNUAL REPORT
ACI Asia-Pacific Regional Environment Committee Meeting in Doha
economics and benefits of airport networks” at the China Civil Aviation Development Forum in May 2017. In September 2017, ACI moderated a panel at the Beijing Global Friend Airports CEO Forum on “Enhancing the competitiveness of global airport groups through innovative cooperation”. Slot Allocation The regional office participated in the ACI Expert Group on Slots in June 2017 for the strategic review of the IATA Worldwide Slot Guidelines, and in working groups and task forces during 2018. To provide regional support on slots issues, the regional office, together with ACI World, continued to engage in China, providing comments to the Civil Aviation Administration of China (CAAC) on its new regulation on slot allocation in July 2017 and met government officials in Beijing, in September 2017. During the same trip, the regional office also attended a slot allocation work-
70
shop to further engage with CAAC and other stakeholders. Economic Regulation/ Airport Charges Throughout 2016 ACI had engaged in a series of advocacy efforts in India adopting a multipronged approach. In January 2017, the Airport Economic Regulatory Authority of India released an order that include the adoption of hybrid till for airport charges going forward (30% of non-aeronautical revenue will be used to cross-subsidize aeronautical charges). This is a positive development in India and provided much-needed regulatory certainty in the market. In 2017, the regional office and ACI World began our engagement with the new regulator Malaysia Aviation Commission (MAVCOM) and met with officials in June 2017, discussing various airport economic issues. In August ACI provided comments to MAVCOM on its proposed regulatory approach in Quality of Service at Malaysia Air-
2017 ACI ANNUAL REPORT
ACI Asia-Pacific Regional Safety Committee Meeting in Doha
ports. ACI’s engagement is expected to step up in 2018 as MAVCOM enfolds its plan to develop a comprehensive economic regulatory framework for airports. Privatization Moderated a panel discussion focused on airport privatization in Japan in an event held in Osaka in June and met with the MLITT to discuss future airport privatization in Japan.
Review in July. The annual review drew high-level insights from the ACI World annual economic survey from a regional perspective, and put the emphasis on specific areas for further studies. The subsequent year’s review would include a new section on trends in Low Cost Carriers (LCCs) and features an article contributed by Japan’s MLITT on the growth of LCCs in Japan.
ENVIRONMENT Regional Environment Committee
In September, the regional office together with ACI World met with the Ministry of Civil Aviation in India to discuss challenges faced by privatized airports in India and elements to consider in attracting private investors. Throughout the year, the regional office continued to lay the groundwork and strengthen our research and analytical capabilities in airport economics. A key project was the development and release of the ACI Asia-Pacific 2016 Economic
Regional Environment Committee identifies and promotes best practices on airport environmental issues, representing airport members in Asia-Pacific on environment related issues with the corresponding ACI World Environment Committee. The Committee also communicates on environment related issues with the general Asia-Pacific membership and other regional organizations. In 2017, the Committee agreed on the formation of three working groups: Strategic Plan, Climate
71
2017 ACI ANNUAL REPORT
Change Adaptation and Aircraft Noise Management.
mulating collective positions for airport operators on issues related to aerodrome safety.
Green Airports Recognition Programme 2017
In 2017, the Committee published a Safety Promotion Handbook and started drafting guidelines on Accident Investigation and Root Cause Analysis. The Committee also launched the Safety Data Sharing Programme and wishes to expand the programme to the whole Asia-Pacific region.
The Green Airports Recognition mandate promotes environmental best practices and recognizes ACI Asia-Pacific airport members who have outstanding accomplishments in their environmental projects. The specific environmental aspect chosen for 2017 was energy management. A total of 16 submissions were received and the following airports were recognized: Airports with 25 million passengers per annum and above: • Platinum – Kuala Lumpur International Airport (KUL) • Gold
– Indira Gandhi International Airport (DEL) – Hong Kong International Airport (HKG)
• Silver
Airports with less than 25 million passengers per annum: • Platinum
– Darwin International Airport (DRW) – Adelaide Airport (ADL) • Silver – Queen Alia International Airport (AMM) • Gold
SAFETY Regional Operational Safety Committee The Regional Operational Safety Committee is a standing technical body responsible for promoting aerodrome operational best practices and for72
TRAINING AND DEVELOPMENT Regional HR Committee The Regional Committee met in Incheon, Korea in August for the Regional HR Committee and Study Tour. The meeting was a success and representatives from the three leading aviation academies attended and shared their experiences on talent management. Capacity building ACI Asia-Pacific also organized, for the first time, two courses in Iran held from 9–12 October in Mashhad. Directors and general managers from 50 airports of the Iran Airport Company (IAC) attended the courses, covering the themes of “Key principles of air service development” and “Airport business models”. 50 airports of the Iran Airport Company (IAC) attended the courses, covering the themes of “Key principles of air service development” and “Airport business models”. As IAC is in the process of developing its airports, there was a lot of
2017 ACI ANNUAL REPORT
Angela Gittens, Director General, ACI World (left) and Surabhi Rana, Mumbai International Airport Pvt Ltd named as the ACI Asia-Pacific Young Executive of the Year 2017
interest for understanding the key concepts of how modern airports operate, and the strategies to attract business partners and airlines. Financial Assistance The regional office recognizes the importance and increasing need for airport staff training and knowledge exchange amongst airports, and three airport members, Bhutan (PBH), Cambodia (PNH) and Fiji (NAN) benefited from financial assistance to attend training and airport study tours within the region.
Young Executive Award Surabhi Rana of Mumbai International Airport Pvt. Ltd was named ACI Asia-Pacific Young Executive of the Year 2017 for her submission on Challenges and Opportunities for Small and Emerging Airports in the 21st Century.
73
2017 ACI ANNUAL REPORT
ACI EUROPE In ACI EUROPE both for the European Union (EU) and non-EU members enjoyed a year of exceptional traffic growth. This positive turn, however, also started to put airports under pressure, due to capacity constraints and to the rise of passenger demand in terms of customer services and expectations. Consequently, ACI EUROPE’s advocacy efforts continued to be driven by the need to ensure that airports had the required capital resources to operate sustainably and the appropriate regulatory framework which encouraged the investment needed to build the necessary infrastructure for today and the future. Airline associations in Brussels tended to pursue a confrontational tone towards airports in 2017, seeking to undermine the role of airports within the air transport eco-system. ACI EUROPE however continued to provide space for an open and robust dialogue with the airlines industry to better understand the perspectives of the airport community while advancing our members’ concerns. This year, ACI EUROPE New Year Reception at the European Parliament was the occasion to release a groundbreaking new study entitled How Airport Capacity Impacts Air Fares, a study undertaken by SEO Amsterdam Economics and Cranfield University (UK). The study showed that passengers in Europe pay €2.1 billion every year in additional air fares, due to capacity constraints at European airports. In fact, every 10% increase in airport congestion leads to an aggregate increase of 1.4% to 2.2% in air fares. These findings, which are relevant to the European Commission’s evaluation of the
74
EU Airport Charges Directive, prove that lower airport charges through more regulation would not result in lower airfares for consumers and that any related cost-savings would go directly to airlines’ profit margins. In addition, ACI EUROPE organized a special event at the European Aviation Club in September, in Brussels, where it released a synopsis publication The Competitive Edge: Airports in Europe. This publication compiles the key findings of another new study commissioned by ACI from Oxera – The Continuing Development of Airport Competition – that revealed the evidence of the increase in competition between Europe’s airports, especially at medium and larger airports, as a result of changing factors in the air transport market. While ACI EUROPE does not seek nor support amendment to current EU’s legislation, the breadth and depth of airport competition points to the need for a legislative framework that provides more commercial freedom for airports.
AIRPORT CHARGES: BACK AGAIN ACI EUROPE has worked vigilantly to maintain balance against many stakeholders’ pro-airline reflex. Following the launch of Oxera’s study entitled The continuing development of airport competition in Europe, IATA released an Economics Report that, in ACI’s opinion, made simplistic claims and used selective data about airport passenger charges, to support the airline industry call for full price regulation of airports. In October, IATA and A4E intensively communicated their
2017 ACI ANNUAL REPORT
BREXIT: WHAT IMPACT ON THE AIRPORT INDUSTRY? Maintaining the current air traffic rights between the UK and EU post-Brexit is a key action for ACI EUROPE to maintain growth at British airports. The UK triggered Article 50 on 29 March 2017 the formal notification of its intention to leave the EU. Since that date, ACI EUROPE has intensified its contacts with the EU’s Brexit negotiating team to highlight the implications for the aviation market between the EU and the UK post-Brexit. The EU Council stressed the economic benefits that the full integration of the UK and EU aviation markets brings by estimating that air traffic between the UK and the EU27 supports 270,000 jobs in the UK and is associated with €15.4 billion of the country’s GDP. It also estimated that air traffic supports 285,000 jobs in the EU27 and is associated with €13.7 billion of the bloc’s GDP. ACI EUROPE’s synopsis publication The Competitive Edge: Airports in Europe reveals evidence of intensifying competition among Europe’s airports.
positions using social media platforms to issue a series of tweets against airports: ACI EUROPE responded to defend its members, calling for reason and fact-based discussion. ACI EUROPE has written commentaries appearing in the European Civil Aviation Conference (ECAC) news and Airport Business magazine to provide a platform to move away from an airline vs airport debate to a discussion about how all stakeholders can work to build an aviation system that is fit for Europe’s future.
In March, ACI EUROPE issued a public briefing outlining the economic interdependencies and explaining why Brexit negotiators should prioritize aviation. ACI EUROPE also sent a letter to the U.K. Transport Secretary in September calling for a post-Brexit aviation deal with the EU that mirrors agreements with Norway and Iceland to the benefit of air connectivity, passengers and businesses. It also cautioned about the consequences of quitting the EU without such a deal. The issue will be a major cause for concern for both airports and airlines in the year ahead, as the UK and EU try to establish a new trading relationship.
75
2017 ACI ANNUAL REPORT
AIRPORT SECURITY: PORTABLE ELECTRONIC DEVICES (PEDS) TOPPED THE AGENDA ACI EUROPE was heavily involved in several technical level meetings between the EU and US officials after increased speculation over a possible expansion of the ban on PEDs in the cabin from all European flights to the US. The threat of such a ban was averted, because the alternative proposals put forward by ACI EUROPE were accepted by the US government as a logical and pragmatic solution to increase security, while at the same time retaining a good level of passenger service.
LANDSIDE SECURITY: LATEST DEVELOPMENTS The ACI EUROPE Landside Security Best Practice Guidelines will shortly be incorporated into the ECAC Landside Security Guidance Material. ACI EUROPE expects to complete the review of these Guidelines by early 2018. Following its publication, ACI EUROPE hosted the first Landside Security Operational Working Group meeting held in Brussels, Belgium on 23 November 2017. This working group aims to provide all relevant authorities and organizations with detailed guidelines and templates for all aspects of mitigating the risk from landside attacks.
INSIDER THREAT: NEW GUIDELINES The ACI EUROPE Aviation Security Committee endorsed the ACI EUROPE Insider Threat Best 76
Practice Guidelines at their last Committee meeting in October. ACI EUROPE will incorporate these guidelines into the ECAC Insider Threat Guidance Material, which will provide information to national authorities.
CYBERSECURITY: NEW CHALLENGE, NEW ACTIONS During the course of the year, ACI EUROPE worked on updating its internal cybersecurity briefing document and created an ACI EUROPE Airport Cybersecurity Task Force to discuss and provide input to the ongoing EU regulatory processes. In addition, it held a special meeting on cybersecurity to discuss the EU Network and Information Security (NIS) Directive 1148/2016 as well as other regulatory, standards and industry initiatives in Brussels. The Council also nominated two airport experts to the EASA Cybersecurity European Strategic Coordination Platform.
BORDER CONTROL: ENSURING COMPLIANCE WITH THE SCHENGEN BORDER CODE ACI EUROPE put considerable advocacy efforts into ensuring that member States complied with their obligations to provide appropriate staff and adequate resources to carry out border control so as to guarantee an efficient, high and uniform level of control at their external borders. This was achieved in three main pieces of legislation: reinforcement of checks against relevant databases at external borders; Entry/
2017 ACI ANNUAL REPORT
Exit system and European Travel information and Authorization System (ETIAS).
AIRPORT CONNECTIVITY: THE LATEST DYNAMICS IN EUROPE Monitoring airport connectivity is essential to deliver the objectives of the EU’s Aviation Strategy in the short and long run. As in every year, ACI EUROPE released its Airport Industry Connectivity Report 2017 in June, a document analyzing the shift in air connectivity trends during the decade from 2007 to 2017 globally. For the first time, the publication also included analysis of how airline business models shape connectivity and the impact of the Gulf carriers and Turkish Airlines on connectivity for Europe. It also finds that, for the second year in a row, direct connectivity is growing at a faster pace than indirect and hub connectivity, reflecting growth in Europe from low-cost point-to-point carriers. Hub competition is also evident and growing within Europe, where a number of secondary hubs have emerged over the past 10 years.
ACI EUROPE was heavily involved in several technical level meetings between the EU and US officials after increased speculation over a possible expansion of the ban on PEDs in the cabin from all European flights to the US.
Find out more about the findings at https://www. aci-europe.org/policy/connectivity.html
AIRPORT TRAFFIC ANALYSER APP: PUTTING THE LATEST EUROPEAN AIRPORT TRAFFIC DATA AT YOUR FINGERTIPS! The Annual Congress also saw ACI EUROPE taking a leap into digital with the launch of its 77
2017 ACI ANNUAL REPORT
Airport Traffic Analyser App. The App includes latest ACI EUROPE monthly airport traffic data: the latest key figures and graphs, and performance maps on airport traffic in continental Europe. It also allows users to create their own comparisons of airport performance and country performance – generating customized tables and graphics that can be downloaded and shared. The App is free to download and use, and is available as a WebApp, on iOS and Android devices. For more information, visit https://www.acieurope.org/airport-traffic-app.html
PUBLIC FUNDING FOR AIRPORTS: EU HELPING AIRPORTS TO MODERNIZE THEIR INFRASTRUCTURE ACI EUROPE developed a Guide to European Finance Instruments for Airports to help its members identify European funding opportunities for their airports. In addition, as part of ACI EUROPE, the SESARrelated Deployment Airport Grouping (SDAG) supported 15 ACI EUROPE airport members in securing over €50 million of European Union’s Connecting Europe Facility (CEF) funding to enhance their air traffic management (ATM) system. Given the increasing relevance of SDAG as a result of a growing interest of airport operators in European financing programmes, ACI EUROPE created a SDAG webpage on its website, accessible at http://www.aci-europe. org/sdag.html. 78
AIRPORT CARBON ACCREDITATION: MORE THAN 200 ACCREDITED AIRPORTS WORLDWIDE In 2017, Airport Carbon Accreditation – the global standard for carbon management at airports – surpassed the milestone of 200 participating airports. A total of 209 airports were certified by the end of the calendar year, representing 41.6% of global air passenger traffic annually: 118 certified airports in Europe, 39 in Asia Pacific, 35 in North America, 10 in Africa and eight in Latin America. For the first time, airports outside Europe achieved the highest accreditation level: five in Asia-Pacific, one in North America and one in Africa became carbon neutral. Airports continued to undertake many excellent projects and ambitious environmental commitments in 2017. Within Airport Carbon Accreditation, European airports announced that they were doubling their carbon neutrality target, committing to 100 carbon neutral airports by 2030. This renewed industry pledge is supported by specific commitments to become carbon neutral by 26 airports in Europe. To support further progression towards carbon neutrality, ACI EUROPE also launched a study on the quality of offsetting instruments, to provide more comprehensive guidance on the selection of robust offsets in an increasingly complex carbon market. Several other actions have also been initiated to maintain the relevance of the programme, such as a study on carbon management best practices, an update of the verifier training and
2017 ACI ANNUAL REPORT
During its 27th Annual Congress in Paris, ACI EUROPE launched its own dedicated App, the Airport Traffic Analyser, freely available on iOS and in a WebApp.
European airports double their carbon pledge: 100 carbon neutral airports by 2030.
examination, as well as a revision of the Airport Carbon Accreditation online application tool.
NOISE: NEW RESEARCH AGENDA AND ENHANCING COMMUNITY ENGAGEMENT
In October, the global carbon performance results of Year 8 of Airport Carbon Accreditation (May 2016-May 2017) were announced at the ACI Africa/World Annual General Assembly in Mauritius: during this period, certified airports at Level 2 and above succeeded in collectively reducing the CO2 emissions under their direct control by 202,184 tonnes of CO2. This result, along with other key figures, was released with the publication of the Airport Carbon Accreditation Annual Report 2016-2017. Learn more about the programme visit www.airportCO2.org.
Aircraft noise continues to be a concern for airports, especially in the mature market in Europe. The ACI EUROPE Noise Task Force worked on a new research strategy for the impact of aviation on the quality of life for residents around airports – thus putting aircraft noise into context. Gaining scientific knowledge in this respect will allow airports to better assess and subsequently plan their noise mitigation interventions. In addition, the Task Force has continued its work on different ways to communicate about noise, in particular through a noise metrics catalogue. To complement this, ACI EUROPE organized a Workshop on Noise 79
2017 ACI ANNUAL REPORT
Complaint Management in June which led to identifying best practices in the management of noise complaints and its integration into an effective community engagement strategy.
REGIONAL AIRPORTS: BOOSTING THE EUROPEAN AIR CONNECTIVITY AND ECONOMY To give more visibility to the role of regional European airports and to respond with reliable accurate data against those that have questioned the relevance of regional airports, the ACI EUROPE Regional Airports’ Forum produced an a comprehensive study: European Regional Airports – Connecting People, Places & Products in November. This publication stresses the economic and social benefits of regional airports and gives an overview of the most important challenges and regulatory requirements they face.
AVIATION SAFETY: A PATH TO M ODERNIZING THE AERODROME RULEBOOK AND ASSISTING AIRPORTS IN THEIR CERTIFICATION European airports were required to convert their aerodrome licenses from national to the European rules by the end of 2017, to meet the requirements of the European Aviation Safety Agency (EASA). ACI EUROPE and its members have continuously contributed to this rule-making seeking to continue updating and simplifying 80
Niall MacCarthy, Vice-Chair ACI EUROPE’s Regional Airports Forum & CEO Cork Airport; Henri Hansson, Chair ACI EUROPE’s Regional Airports Forum & Senior Vice President Finavia; and Federico Bonaudi, ACI EUROPE Facilitation, Parliamentary Affairs & Regional Airports Manager, presenting the new ACI EUROPE publication on European Regional Airports in November in Rovianemi.
the rulebook. Airport members are supported in certification via a dedicated ACI EUROPE platform of airport safety experts from airports and national associations, to discuss best ways to implement the EASA rules for the benefit of our industry.
AIRPORTS AND SESAR ACI EUROPE’s cooperation and partnership continued with the EU’s flagship aviation public-private partnership - Single European Sky ATM Research (SESAR). Over the year, three jointly organized workshops took place in Brussels, Budapest and Frankfurt. These events demonstrated how new technologies and processes were being developed in the SESAR programme in areas such as airport operations centers, remote tower technology and solutions
2017 ACI ANNUAL REPORT
practices and strengthening the collaboration between ATC service providers and airports.
WORLD BUSINESS PARTNERS In June, ACI EUROPE launched a dedicated online World Business Partners Directory (available at https://www.aci-europe.org/ members-list.html) to make WBPs membership more visible and more easily accessible to airports and other aviation industry partners. The ACI EUROPE’s WBP programme also saw a significant increase in its membership in 2017: 32 new members joined the programme in 2017, which reached 211 WBP and 21 affiliates. The newcomers are mainly companies from the consulting and security industries.
Through SESAR Deployment Airport Grouping (SDAG), ACI EUROPE’s airport members can apply for Connecting Europe Facility (CEF) funding to optimise their Air Traffic Management infrastructure.
2017 MAJOR EVENTS
AIRPORTS AND AIR TRAFFIC SERVICES: FOSTERING A CLOSER COLLABORATION
ACI EUROPE organized five annual conferences, several in partnership with other Regions or World: the 9th Airport Economics & Finance Conference and Exhibition in March in London; the 26th Airport Commercial & Retail Conference and Exhibition in April in Nice; the 10th ACI EUROPE Regional Airports Conference & Exhibition in May in Cork; the 27th ACI EUROPE Annual Assembly, Congress & Exhibition in June in Paris; and the 11th Airport Exchange in December in Muscat.
The ACI EUROPE’s Technical and Operational Safety and Policy Committees organized two workshops on the role of Air Traffic Control (ATC) service providers in Brussels to share best
ACI EUROPE will continue to intensify its advocacy work with the EU institutions to keep defending its members’ interests in the most successful way.
to improve low-visibility operations at airports. In the context of this partnership, a group of airport experts has also been set up by ACI EUROPE to study future airport technology needs (2020).
81
2017 ACI ANNUAL REPORT
ACI LATIN AMERICA AND THE CARIBBEAN ACI-Latin America-Caribbean (LAC) has increased its engagement with members substantially in 2017 and through its members has become much more engaged with other regions and with ACI World. For the first time ACI-LAC has been elected as Vice Chair of the governing body of ACI; it has reinforced collaboration with the regional offices of ICAO; and, it has strengthened its role in Brazil where the government has taken on the role of study new private concessions for Brazilian airports. Although extreme climate conditions had a strong impact in the LAC region, their resilience allowed them to bounce back and continue to make commendable progress on ACI-LAC initiatives.
ACI-LAC GAINS LEADERSHIP MOMENTUM AT THE ACI WORLD GENERAL ASSEMBLY
concession of the Fortaleza and Porto Alegre airports. Vinci Airports will operate the Salvador Bahía airport, while Zürich AG will take over the Florianópolis airport concession. These new concessions reaffirm our continued successful participation of nearly twenty years in the LAC airport concessions.
AERODROME CERTIFICATION ACI-LAC has continued to support its membership in their respective aerodrome certification processes, a priority for the industry in the region. In this regard, we provided technical support through instructors for conducting two ICAO and Federal Aviation
During the 27th ACI Africa/World Annual General Assembly Conference and Exhibition held in Mauritius, Martin Eurnekián, the current President of ACI-LAC, was elected as Vice President of ACI World for the period 2018–2019. This historic election marks the first time a member of ACI-LAC has been appointed to a high position within the ACI World Governing Board. With this distinction, ACI-LAC reaffirms its commitment to continue representing airport operators and promoting policies that support the development of a safe and sustainable air transport system. In March 2017, the government of Brazil granted a third round of airport concessions and through a public offering the privatization of four of its main airports. Fraport AG took over the 82
Bongani Maseko, CEO of ACSA and Martin Eurnekian, CEO of Aeropuertos Argentina 2000 became Chair and Vice Chair of ACI World Governing Board for 2018–2019
2017 ACI ANNUAL REPORT
Administration (FAA) workshops on aeronautical studies, Annex 14 and aerodrome certification. These workshops were held in Lima, Peru and Panama City, Panama.
currently reviewing their national regulations on the subject; therefore, the work requires perspectives from airports in the region in relation to the regulation of slots.
GUIDE FOR THE ASSIGNMENT OF SLOTS IN AIRPORTS
AIRPORT CARBON ACCREDITATION FOOTPRINTS
With the participation and support of Airport of Guarulhos, ACI-LAC has been actively participating in the management group representing the Strategic Review of the Slots Guidelines. For the ACI-LAC region, this issue is becoming increasingly important in airports where the allocation of slots was not previously required. Colombia, Ecuador and Argentina are
Airport operators in the region made significant progress in 2017 with sustainability projects and the mitigation of their impact on the environment. In particular, for 2017, eight airports participated in the ACI Airport Carbon Accreditation programme. Efforts were made through various initiatives to reduce the consumption of fossil fuels for heating, the reduction of energy consumption
Galåpagos Airport became in 2017 the first Airport in Latin America & Caribbean to be accredited in level 3+ –Neutrality of the Airport Carbon Accreditation Programme
83
2017 ACI ANNUAL REPORT
for refrigeration, monitoring systems for energy consumption, the incorporation of modern technology to improve energy efficiency and the incorporation of renewable energy. Galapagos Airport became the first carbon-neutral accredited airport in the LAC region.
A total of 360 online courses for the ACI-Online Training Centre Programme were offered, which included more than 2,130 hours of training. Lastly, the competencies required for the Aerodrome Certification processes were reinforced through the development of two joint workshops with ICAO and the FAA.
TRAINING IS ALWAYS A PRIORITY
ACI-LAC COMMITTEES
The fourth version of the Airport Management Certification course was carried out in 2017. A total of 145 participants from 20 airports took part in this technical training programme developed in partnership with ACI World Business Partner, ITAerea Aeronautical Business School of Spain.
The ACI-LAC technical committees continued to work on their plan of action during the year. The Safety Committee carried out a regional survey of Aerodrome Certification seeking to identify common constraints that hinder the process and actions to support airport involvement. The
ACI-LAC held its Airport Leadership and Human Capital Forum held in Punta Cana, in June 2017
84
2017 ACI ANNUAL REPORT
Environment Committee conducted a regional environmental survey, which provided valuable information on various initiatives that airports in the LAC region are developing to reduce their impact on the environment. The Human Resources Committee held its fifth Leadership and Human Capital Forum for airports, focusing on innovation and incorporating this into an organizations culture. The Economic and Commercial Committee continued to dedicate its efforts supporting ACI World in lobbying in the LAC region in favour of the airport operator interests: the committee also launched the first regional benchmarking study of airport commercial indicators.
STRENGTHENING THE RELATIONSHIP WITH ACI WORLD BUSINESS PARTNERS For the first time at the ACI-LAC Annual Conference, a session of one-to-one business meetings was held between airports and commercial partners of ACI-LAC. The World Business Partners (WBP) had the opportunity to hold exclusive meetings with principal directors of airports in the region. A total of 12 companies participated in this initiative that sought to create and strengthen successful commercial relationships between ACI-LAC members and its commercial partners. Javier Martínez, Director General, ACI-LAC highlighted the remarkable
World Business Partners for first time joined the “speed-dating” meetings during the ACI-LAC Annual Conference
85
2017 ACI ANNUAL REPORT
success of this activity which reaffirmed the commitment of ACI-LAC and the new value added services for its WBPs.
BUILDING COLLABORATION WITH AIRLINE ASSOCIATIONS During 2017, meetings were held to increase the level of engagement between ACI-LAC and the airline organizations of the region, including the Latin American and Caribbean Air Transport Association (ALTA) and IATA. The top executives of both organizations were invited to participate in courtesy meeting with the ACI-LAC Board for an exchange of views. At the end of November,
a Memorandum of Understanding (MoU) agreement was signed to promote initiatives among organizations. The agreement focused on the cooperation to improve and promote air transport throughout the LAC region, which includes: • improving the safety of aviation to achieve
the goals established by the ICAO Regional Safety Group - Pan America (RASG-PA) • implement cost-effective measures
for security and facilitation • include new technologies designed
to simplify business procedures and transaction processes
Javier Martinez Botacio, Director General, ACI-LAC signed an MoU promoting collaboration on key areas of the industry with airlines associations
86
2017 ACI ANNUAL REPORT
• improve airport infrastructure • place aviation on government agendas to
highlight the value generated by aviation as an engine of economic and social development • raise awareness of the importance of a
transparent process that results in a more harmonized regulatory framework, and
• recommend to the establishment the right
economic incentives for the development of sustainable infrastructure, and • promote the flexibility to operate under the
ownership model (public, private, and publicprivate partnership) and administration (individual airport, airport system and airport network) that best suits the specific mission, business needs and the local circumstances.
• modernize the framework of airport
concessions in the region in order to guarantee the economic viability of the aviation industry.
ASSEMBLY AND ANNUAL CONFERENCE AERIS Holding Costa Rica hosted the Annual Assembly and Conference of ACI-LAC in 2017, with a total of 275 delegates. During the Assembly a Resolution was approved to support the development of sustainable infrastructures: • promoting transparency and consultation with
airlines to determine the level of tariffs that are necessary to guarantee the sustainable operation • development of airport facilities and services to
LOOKING FORWARD The ACI-LAC region proved resilient no matter the circumstances: in Miami, Puerto Rico, Dominican Republic, Cuba, Saint Marteen, Antigua and Barbuda. 2017 was a year of achievements that demonstrated the relevance of the only global organization that represents the voice of airports in the LAC region and the world. In 2018 we will build on this resilience to develop stronger services to members, to engage closely with other regions and with ACI World, and to work with partners to support the interests of members. ICAO has identified clear safety and security objectives for states in the region – ACI-LAC will support members and World Business Partners as they do their part to meet them.
accommodate current and future traffic • advise policy makers to recognize that it is up to
the airport to translate the growing and diversified demand of the airline and passenger market
87
2017 ACI ANNUAL REPORT
ACI NORTH AMERICA ACI-NA MADE PROGRESS TO ADVANCE AIRPORT PRIORITIES IN 2017 At the core of its mission, ACI-NA exists to provide its members with valuable intelligence to support better business decisions. Members recognize the real value of ACI-NA comes through its ability to advance airport industry priorities in Washington and Ottawa, provide essential industry intelligence by taking the pulse of the issues affecting airport operations, and foster industry collaboration by creating a forum to develop and exchange best practice. Members also have unique access to the global aviation system through partnership with ACI World and the four other regions around the globe.
A BANNER YEAR FOR NORTH AMERICAN AIRPORTS North America continues to be the busiest market in global aviation by airport operations. Building on the growth of 2016, airports maintained their impressive status as an important driver of economic growth for local communities in 2017. In 2017, North American passenger traffic increased nearly 3.5 percent. That means over 60 million more people traveled through North American airports in 2017 than in 2016. North America has also experienced a resurgence in international air service demand with a 5.7 percent increase. Expansion of routes
2017 ACI-NA Annual Conference & Exhibition Keynote Speaker: Rich Karlgaard, Editor-at-Large and Global Futurist, Forbes
88
2017 ACI ANNUAL REPORT
between North America and Asia and Mexico played a key role in this growth.
necessary infrastructure to accommodate this growing market.
Hartsfield-Jackson Atlanta International Airport remained the world’s most traveled airport, and many other U.S. and Canadian airports experienced significant growth over the last year.
BUILDING THE CASE FOR A MODERNIZED AIRPORT INFRASTRUCTURE
In 2017, air freight in North America experienced a 7.3 percent increase. Many airports in this part of the world saw record growth in this important but often overlooked industry segment. Today, Memphis and Louisville account for over 20 percent of air cargo in the North American market.
Over the last year, ACI-NA redoubled its efforts to provide assistance to airports as they worked to address one of the biggest challenges they face: modernizing airport infrastructure. ACI-NA has made significant progress because airports are directly sharing their stories and visionary projects with policy makers.
Despite a positive outlook, airports continue to face immense political and regulatory challenges, most notably with respect to provision of the
In the United States, Congress is beginning to come around to airport infrastructure needs,
2017 ACI-NA Annual Conference & Exhibition Keynote Speaker: Doug Parker, Chairman and CEO, American Airlines Group
2017 ACI-NA Annual Conference & Exhibition Chair’s Handoff Reception: Candace S. McGraw, ACI-NA Chair and William R. Vanecek, Immediate Past Chair, ACI-NA
89
2017 ACI ANNUAL REPORT
despite age-old and inaccurate airline rhetoric. Airports have gone above and beyond educating their elected officials by offering tours, meetings and valuable perspectives to assist in legislative decision-making. The US Senate Appropriations Committee delivered two key wins for passengers and airports by including provisions that would modernize the local Passenger Facility Charge (PFC) user fee and increase funding for the Airport Improvement Program (AIP). This is a very big first step in achieving airport priorities, but there is much more ahead. Capitol Hill needs to understand that airports have significant infrastructure needs that require additional funding, and that innovative funding vehicles need to be considered.
Many World Business Partner and associate members have also joined the expanding Beyond the Runway Coalition to further amplify our message to ensure that airports remain strong economic engines and job creators in their local communities. Through their active participation, ACI-NA continued to expand the coalition’s influence in Washington. In Canada, the Canadian Airports Council has been successful in its work with the Government of Canada to provide members of the National Airport System (NAS) with the opportunity to apply for funding to support more efficient transportation corridors. The National Trade Corridors Fund will now provide those Canadian airports with less than 600,000 passengers annually the ability to apply for federal funding to improve safety infrastructure at their airports.
Infrastructure Week 2017 at Philadelphia International Airport: Kevin M. Burke, President and CEO, ACI-NA, Rochelle Cameron ,CEO, Philadelphia International Airport, and members of Congress from the Philadelphia region
90
2017 ACI ANNUAL REPORT
Progress in modernizing airport infrastructure on both sides of the border is directly linked to the engagement of airport and coalition members. ACI-NA thanks airport members in the United States and Canada who have worked so diligently to seek long-term, self-sustaining solutions to airport infrastructure needs.
MAINTAINING SECURITY AND IMPROVING PASSENGER FACILITATION ACI-NA remained fully committed to maintaining security and enhancing passenger facilitation at member airports.
ACI-NA has continued to focus on collaboration to develop new tools and resources to keep members ahead of the curve, including the expansion of the Mobile Passport Control app. Mobile Passport continues to be a success. Over the last year, the app has expanded to 24 airports and one cruise port: and, has been downloaded by nearly 2.5 million users. This technology is providing significant relief for limited customs staffing resources at airports. In July 2017, more than 300,000 travelers successfully used Mobile Passport to clear the customs line. There is an increased role for technology in solving challenges related to passenger facilitation: this is just a start. This year was marked by evolving threats to global aviation security. ACI-NA continued to work with
2017 ACI-NA Annual Conference & Exhibition – Nashville International Airport’s show floor booth
91
2017 ACI ANNUAL REPORT
the Transportation Security Administration (TSA) to implement recommendations of the Aviation Security Advisory Committee to mitigate concerns about insider threats, while opposing the issuance of requirements that would force airports to adopt uniform, inflexible measures. Through collaborative work with ACI World and ACI Europe, ACI-NA was an industry leader in opposing a wholesale ban on personal portable electronic devices on flights to the United States. Through dialogue with the Department of Homeland Security (DHS), including thenSecretary John Kelly, and TSA, ACI-NA successfully advocated for risk-based, multilayered measures to mitigate concerns about electronic devices which could be implemented at the last point of departure airports.
ACI-NA also worked closely with US Customs and Border Protection (CBP) to provide important airport perspectives to Airport Technical Design Standards (ATDS) and efforts to improve passenger facilitation. To improve passenger flows and experience in Canada, work is underway to pilot a new international-to-international connection process at Canadian airports. The vision leverages the benefits of Canadian airport experience in automating border procedures and enhancements to Canada’s advanced passenger information requirements to allow for a light touch interaction with border procedures as passengers transit Canadian airports. Airports are also increasing their efforts to promote Trusted Traveler Programs – including
2017 ACI-NA Annual Conference & Exhibition General Session
92
2017 ACI ANNUAL REPORT
TSA PreCheck, Global Entry and NEXUS – to expedite security screening and processing at US and Canadian airports for pre-approved passengers. To further enhance passenger facilitation, Automated Screening Lanes are also being deployed at many US airports to reduce screening times by up to 30 percent. Since Canadian Minister of Transport Marc Garneau announced his commitment to develop a security screening wait-time standard and make the Canadian Air Transport Security Authority’s (CATSA) governance more accountable, while also making its funding model appropriate and sustainable, the CAC has engaged with Transport Canada and Finance Canada on the work to realize the Minister’s goal.
FOSTERING INDUSTRY COLLABORATION THROUGH ACI-NA COMMITTEES Through ACI-NA’s standing committees and programs, ACI-NA has been able to translate high-quality work into real results for the industry. In one of ACI-NA’s most significant projects this year, the Finance Committee worked with other committees to develop the most comprehensive assessment of airport infrastructure needs ever produced. ACI-NA’s 2017 Infrastructure Needs Study examines the challenges of airport infrastructure, identifying nearly $100 billion dollars in significant infrastructure needs for US airports over the next five years.
2017 ACI-NA Business of Airports Conference General Session
93
2017 ACI ANNUAL REPORT
The study has been extremely beneficial for airports in moving the needle in Washington and helped lawmakers on Capitol Hill understand the real infrastructure needs of airports, and the importance of modernizing airport financing.
industry. Workshops were conducted at JFK, LAX and MIA, resulting in an 80 percent success rate of employment for veteran participants.
The Legal Committee oversaw the drafting and filing of an ACI-NA amicus brief in support of Denver International Airport and regulations governing demonstrations at the airport in the context of demonstrators opposed to the Trump Administration’s travel ban.
The Operations and Technical Affairs Committee worked to ensure airport representation on the Federal Aviation Administration’s (FAA) NextGen and Drone Advisory Committees by putting forward multiple nominees for the committees, which are providing industry recommendations to the FAA on key safety, policy, and operational issues in the National Airspace System.
The ACI-NA Human Resources Committee, supported by World Business Partners and associate members, gained momentum in its work with Edge4Vets to connect armed forces veterans to jobs directly leading to careers in the aviation
In collaboration with AAAE, ACI-NA also held the first airport-focused conference on safety management systems since 2009. Nearly 100 airport safety professionals gathered in Minneapolis in August to get practical guidance and actionable
(From left to right) 2017 ACI-NA Commissioners Congressional Reception: Kevin M. Burke, President and CEO, ACI-NA; Betty Fletcher, Chairman, Board of Directors, Huntsville International Airport; Bill Nelson, Florida Senator; and, William R. Vanecek, Director of Aviation, Niagara Frontier Transportation Authority
94
2017 ACI ANNUAL REPORT
information about how best to implement safety management systems at their airports. Through the Operations and Technical Affairs Committee, ACI-NA has served as the hub for airport development of Airport Collaborative Decision Making (A-CDM) in Canada and the United States. The Committee worked with the FAA to establish a US A-CDM pilot program involving several ACI-NA member airports and was deeply involved with counterparts on the ACI World Safety and Technical Standing Committee to develop global guidance regarding A-CDM based on successful implementations Europe, Asia, and the United States. In Canada, the CAC’s Operations, Safety and Technical Affairs Committee has been working
to prepare for a new requirement to have Runway End Safety Areas, which is expected shortly after several years of study and consultation by the government. The ACI-NA Public Safety and Security Committee constituted a Terminal/Landside Crisis Response Task Force, which developed a report containing considerations for airports in responding to and managing terminal security incidents. ACI-NA’s cross-functional taskforce on the issues and challenges presented by Transportation Network Companies (TNCs), like Uber and Lyft, was reconstituted this year to help airport members solve the emerging challenges they face with TNCs, including revenue impacts, information technology, capital planning, and development.
2017 ACI-NA Commissioners Congressional Reception: Senator Bill Nelson (Center) with members of Florida’s airports
95
2017 ACI ANNUAL REPORT
Concluding this year, the Voluntary Pollution Reduction Program (VPRP) helped airports avoid billions of dollars in potential annual costs that would have resulted from proposed anti-icing regulations. Led by the Environmental Affairs Committee Water Quality Working Group, ACI-NA worked closely with Airlines for America (A4A) to develop the VPRP, which was also supported by the Regional Airline Association (RAA) and AAAE.
2017 ACI-NA Airports@Work Conference General Session
96
GET INVOLVED IN ACI-NA All the work of ACI-NA is driven by the members through their participation with ACI-NA. The organization is stronger when members remain engaged. One of the best ways to participate in ACI-NA is through the vibrant and highly relevant committee structure. ACI-NA’s committees represent every facet of the airport industry, including the Air Service Committee, ACI-NA’s newest committee, that will help airports navigate a post-consolidation airline industry. ACI-NA encourages everyone to join its committees.
2017 ACI ANNUAL REPORT
ACI WORLD SENIOR STAFF ANGELA GITTENS
NATHALIE HERBELLES
DIRECTOR GENERAL
HEAD, SECURITY
agittens@aci.aero
nherbelles@aci.aero
RINA ARLEGUI
MYRNA LIENGME
CORPORATE SECRETARY
FINANCIAL CONTROLLER
rarlegui@aci.aero
mliengme@aci.aero
STEFANO BARONCI
PATRICK LUCAS
DIRECTOR, ECONOMICS
HEAD, AIRPORT BUSINESS ANALYTICS
sbaronci@aci.aero
plucas@aci.aero
DANNY BOUTIN
MICHAEL ROSSELL
SENIOR MANAGER, APEX PROGRAMMES
DEPUTY DIRECTOR GENERAL, EXTERNAL AFFAIRS
dboutin@aci.aero
mrossell@aci.aero
NINA BROOKS
ANTOINE ROSTWOROWSKI
DIRECTOR, SECURITY, FACILITATION AND IT
DEPUTY DIRECTOR GENERAL, PROGRAMMES AND SERVICES
nbrooks@aci.aero
arostworowski@aci.aero
KEVIN CARON
JULIANA SCAVUZZI
DIRECTOR, CAPACITY BUILDING PROGRAMMES
SENIOR MANAGER, ENVIRONMENT jscavuzzi@aci.aero
kcaron@aci.aero
PHILIPPE VILLARD DIMITRI COLL
HEAD, POLICY AND ECONOMICS
ASSOCIATE DIRECTOR, ASQ
pvillard@aci.aero
dcoll@aci.aero
DAVID WHITELY DAVID GAMPER
DIRECTOR, COMMUNICATIONS
DIRECTOR, SAFETY, TECHNICAL AND LEGAL AFFAIRS
dwhitely@aci.aero
dgamper@aci.aero
97
2017 ACI ANNUAL REPORT
ACI WORLDWIDE OFFICES ACI WORLD
ACI ASIA-PACIFIC
ANGELA GITTENS
ALI TOUNSI
PATTI CHAU
DIRECTOR GENERAL
SECRETARY GENERAL
REGIONAL DIRECTOR
Montréal, Québec +1 514 373 1200 www.aci.aero
Casablanca, Morocco +212 619 775 101 www.aci-africa.aero
Hong Kong SAR, China +852 2180 9449 www.aci-asiapac.aero
ACI EUROPE
98
ACI AFRICA
ACI LATIN AMERICACARIBBEAN
ACI NORTH AMERICA
OLIVIER JANKOVEC
JAVIER MARTINEZ
KEVIN BURKE
DIRECTOR GENERAL
DIRECTOR GENERAL
PRESIDENT AND CEO
Brussels, Belgium +32 (2) 552 0978 www.aci-europe.org
Panama City, Panama +507 830 5657 www.aci-lac.aero
Washington D.C., USA +1 202 293 8500 www.aci-na.org
ACI World 800 rue du Square Victoria Suite 1810 PO Box 302 Montréal, Québec H4Z 1G8 Canada www.aci.aero