Warranty

Static Seat Posts, Stems, and Collars

Thomson warrants our Static Seat post, Stem, and Collar to be free from defects in material and workmanship for three (3) years, from date of purchase, to the original owner.

This warranty does not cover damage from crashing, abuse, modification, or improper installation. Thomson defines abuse as using a product outside its intended design.

Handlebars

Thomson warrants our handlebars to be free from defects in material and workmanship for two (2) years, from the date of purchase, to the original owner.

This warranty does not cover damage from crashing, abuse, modification, or improper installation. Thomson defines abuse as using a product outside its intended design.

Dropper Seat Posts

Thomson warrants our Elite Dropper Seat post to be free from defects in material and workmanship for two (2) years, from the date of purchase, to the original owner. Thomson Elite Dropper posts are not user serviceable and may only be serviced by Thomson or a Thomson authorized service facility. Unauthorized service voids warranty.

This warranty does not cover damage from crashing, abuse, modification or improper installation. Thomson defines abuse as using a product outside its intended design.

Warranty claims for all products require an original receipt from an authorized seller. Auction-based websites are not authorized sellers of new Thomson products. If you do not have your original receipt, warranty is from date of manufacture.

To register your new purchase or initiate an RMA please select and complete one of the forms below.

Return Merchandise Authorization

If Thomson product is purchased through an unauthorized reseller, the unauthorized reseller must facilitate the warranty exchange. Auction-based websites are not authorized sellers of new Thomson products.

Name*
First Last
Email*
Phone*
Are you a retailer filling out this information for a customer?*
- Yes
- No
Customer's Name*
Billing Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Return Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Where did you purchase the part?*
Date Part was Purchased*
MM slash DD slash YYYY
Are you the original owner of this part?*
- Yes
- No
Please describe the issue you are having.*
Please describe the amount of use your part has experienced.*
Example: 300+ miles, 200 cycles
Model Number*

Example: DP-E###, SM-E###, SP-E###
Serial Number*

Example: 57999-1-5555, 154769
Upload a photo of the problem.
Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 1 MB, Max. files: 3.
1MB max per file, jpg, pdf, or png only, 3 files max
Link to a video of the problem.

Youtube or Vimeo.
Scan of your receipt.
Accepted file types: jpg, png, pdf, Max. file size: 1 MB.
1MB max, jpg, pdf, or png only
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Register Your Product

THANK YOU for purchasing parts from Thomson. Fill out the form below to register your newly purchased Thomson item. Registration must be completed within six months of purchase. If Thomson product is purchased through an unauthorized reseller, the unauthorized reseller must facilitate the warranty exchange. Auction-based websites are not authorized sellers of new Thomson products.

Name*
First Last
Email*
Phone
Street Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Where did you purchase the part?*
Date Part was Purchased*
MM slash DD slash YYYY
Model Number*

Example: DP-E###, SM-E###, SP-E###
Serial Number*

Example: 57999-1-5555, 154769
CLEAR
Scan of your dated receipt.
Accepted file types: pdf, jpg, png, Max. file size: 1 MB.
1MB max, jpg, pdf, or png only
CAPTCHA
Comments
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