Call Analytics; #doyouknow

Before you spend any more on marketing your business, do you really know if it’s worth the outlay? Do you measure the success of campaigns and whether you’ve gained return on investment? One of the best ways to truly get the most out of business activities such as sales and marketing is by examining the results. Analysing the details of your telecommunication activities will allow you to better focus your marketing efforts, boost sales and increase customer satisfaction.

• Do you know how many calls you’ve missed?
• Do you know which advertising campaign was most successful?
• Do you know where calls are coming from?

By understanding the level of customer response when you launched your last promotion can help you determine what worked best, what could be improved and where to focus future efforts. With our detailed Call Analytics, you can accurately measure results of when customers called, their geographical location, how long the call lasted and if they called more than once.

If you can measure it, you can improve it!

Call Analytics with Telecoms World supplies clearer insight on your numbers through an easy-to-use interface which is readily accessible online. Utilise the latest in call tracking technology to improve customer satisfaction and ensure the highest level of productivity in the workplace; pull information quickly and never miss an opportunity.

HOW TO GUARANTEE A GOOD RETURN ON INVESTMENT

• Use multiple numbers across various marketing campaigns
• Monitor which campaigns are receiving the greatest response
• Review your impact across the UK with our Google Maps tool
• Target your marketing to these specific areas to guarantee ROI
• Repeat this process and analyse call statistics to set new KPI's

TELECOMS TIP: With our call analytics service, you can use a range of 01/02/03/08 numbers to test marketing response and fine tune campaigns. From television and radio advertising to local newspaper adverts, the service allows you to compare call volume and campaign traction.

Research has also suggested that by giving employees access to this information and control of their own data can significantly improve morale; which equals the highest level of productivity in the workplace. How can you argue with that!

We already work with big companies to evaluate their marketing campaigns and successfully improve ROI. Talk to our team about the options available to review and measure your call statistics and start seeing the benefits on 0800 774 7722