Star Cool bulletin no.: To: From: Date: Regarding: 00115 All Star Cool Service and Warranty 6th November 2018 Star Cool Service app - update The Star Cool Service App currently offers features such as looking up alarm codes, warranty status, manuals, videos, and bulletins (inbox moved to the top right corner). Now with the latest update, there are even more user functions increasing efficiency and streamlining processes. Dashboard The new dashboard function enables connection to a container using the Star Cool Connect Dongle (available in early 2019). This provides an instant overview of the current software version, active alarms and warnings, and the warranty repair history of the unit. Toolkit A technician’s toolkit has been added containing temperature, resistance, and pressure converters. You can simply enter the value and instantly see the converted amount in the relevant units. File claims Warranty claims can now be entered directly from the app by scanning or entering container and part numbers, taking pictures, and downloading a datalog directly from the unit using the Star Cool Connect Dongle (available in early 2019). The claim is then reviewed by the depot office and submitted to Star Cool via the website. See a detailed instruction on the next page. E-learning As well as our user manuals, guides, and videos, you can now access e-learning modules via the app. Please contact us at training@starcool.com to request an e-learning login. If you have any questions about this bulletin, please contact your Star Cool Service manager by sending an e-mail to: service@starcool.com or the Claims department at: claims@starcool.com Bjerndrupvej 47 • 6360 Tinglev, Denmark • CVR/SE no.: 13 82 37 74 www.mcicontainers.com • service@starcool.com • +45 7364 3400
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