Card One Money Reviews

826  Excellent
TrustScore 4.5 out of 5

4.6

In the Bank category

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Reviews4.6

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Rated 5 out of 5 stars

More people need to use Card One Money

Ive written a review before about this company and am writing another one to encourage more people to use them. Card One Money is the only banking alternative for me. They provide everything that you need but the most outstanding thing is their customer service. Every time I have contacted them, the agent on the other side has always been super polite, understanding, and efficient. Today that agent was Sally who resolved my query almost immediately.

Date of experience: 02 March 2024

Reply from Card One Money

Hello, thank you so much for leaving us feedback on our agent!
We're so pleased to hear she resolved your issue. This is the type of customer service we pride ourselves on at Cardone. It's great to get feedback like this from our customers so we can continue to improve our service.


Rated 5 out of 5 stars

Great bank

Great bank, been with them for over 8 years. Card accepted everywhere, quite established now. Used the chat function today for a query, resolved so easily, the site is easy to navigate and setup bill payments etc. great service. Great for if you want to load a card to give spending money to your kids, or to use as a current account and savings for yourself aswell.

Date of experience: 23 February 2024

Reply from Card One Money

Hello, thank you so much for leaving us feedback on our agent!
This is the type of customer service we pride ourselves on at Cardone. It's great to get feedback like this from our customers so we can continue to improve our service.


Rated 5 out of 5 stars

Excellent service

Brilliant customer service, they sorted the issue I had very quickly and efficiently and this was whilst i was on Thailand

Date of experience: 15 March 2024


Rated 4 out of 5 stars

A good business bank, would definitely recommend.

I've started my Ltd Company bank through Card One Money.

There are a lot of small fees here and there. e.g. 30p for transfers, and pay per minute on phone calls. This is in addition to a monthly fee for the account.

However, you get what you pay for. Any time I have needed assistance, I have rang their phone number and spoken to a native English speaker without ever being kept on hold.

My queries were answered immediately and any issues I had were quickly resolved. They were also able to handle more complex queries.

Security on the app is very good, with multiple layers to protect your money.

I would give this bank 5 Stars if they paid interest on money held within accounts. Unfortunately, they don't at present, and I would recommend keeping your savings with another provider.

If you need a business account and don't intend to leave large amounts of money sitting in it for long periods of time, CardOneMoney is an excellent business account.

Date of experience: 11 March 2024


Rated 5 out of 5 stars

On line chat

Used CarOneMoney's online chat this morning for the first time, and was very impressed.
Anne-Marie was very helpful and resolved my query quickly and efficiently.

Date of experience: 04 March 2024

Reply from Card One Money

Hello, thank you so much for leaving us feedback on our agent!
We're so pleased to hear she resolved your issue. This is the type of customer service we pride ourselves on at Cardone. It's great to get feedback like this from our customers so we can continue to improve our service.


Rated 5 out of 5 stars

Very quick and efficient service

Very quick and efficient service. Anne Marie Beatrice was a perfect agent and would highly recommend this bank and will speak highly of the customer service also

Date of experience: 04 March 2024

Reply from Card One Money

Hello, thank you so much for leaving us feedback on our agent!
We're so pleased to hear she resolved your issue. This is the type of customer service we pride ourselves on at Cardone. It's great to get feedback like this from our customers so we can continue to improve our service.


Rated 5 out of 5 stars

The bank is excellent

The bank is excellent, it helps me manage my money better and the fact that I have to preload my card with money before I can use it means that I cannot overspend on items. Also whenever I have a problem and I need to contact customer service I find that the staff are all very pleasant and helpful, most especially Nicole who assisted me to get back onto my banking app.

Date of experience: 24 February 2024

Reply from Card One Money

Hello, thank you so much for leaving us feedback on our agent!
We're so pleased to hear she resolved your issue. This is the type of customer service we pride ourselves on at Cardone. It's great to get feedback like this from our customers so we can continue to improve our service.


Rated 1 out of 5 stars

AVOID CardOneMoney at all costs!!

AVOID CardOneMoney at all costs. They’ve had my account under review for two weeks now. They’re holding money which is rightfully mine and I’ve had to borrow off fsmily to feed my two year old. The phone lines are extortionate and the customer service is disgusting. I’ve sent in numerous amounts of statements, proofs of where money comes and goes and they still aren’t giving me my money. How they sleep at night I will never understand. I will be taking this further! YOU CANT KEEP WHAT MONEY ISNT YOURS.

Date of experience: 12 February 2024


Rated 1 out of 5 stars

Useless bank company withholding money!!

I am part of a young enterprise team and in the account we have a sum of money that cannot be accessed. I have tried ringing them on multiple different occasions only to be met with rude customer service and being told to find information that has not been provided to me! This bank is a scam stay away. They love to steal your money!!!!!!

Date of experience: 28 February 2024


Rated 5 out of 5 stars

Unmatched customer service

Duncan, Katie and Megan are simply outstanding. We have been a business customer for about two years now and the service just keeps getting better. Professional, friendly and always willing to go the extra mile for their customer!

Date of experience: 06 February 2024

Reply from Card One Money

Hi, thank you so much for your 5-star review! Should you need
anything further in future, please get in touch!


Rated 5 out of 5 stars

5 star service

From the moment I opened this account the support I have received has been amazing. All my questions and queries have been answered quickly ensuring I understood how the account worked. Amba on the support desk truly has put my mind at ease since opening this account. Truly 5 star service all the way!

Date of experience: 19 January 2024

Reply from Card One Money

Hi, thank you so much for your 5-star review! Should you need anything further in future, please get in touch!


Rated 5 out of 5 stars

We have been Banking with Card One…

We have been Banking with Card One Finance and then Card One Money for over 10 years and l can honestly say they are excellent and very approachable to discuss Banking Issues and get the problem resolved.
Would Highly recommend this Bank to other Business Clients.
Regards
Denis & Mark O’Leary

Date of experience: 20 December 2023

Reply from Card One Money

Hello, thank you so much for leaving us feedback on our agent!
This is the type of customer service we pride ourselves on at Cardone. It's great to get feedback like this from our customers so we can continue to improve our service.


Rated 5 out of 5 stars

Great support

Spoke with Liam about a few things regarding the account that I've just opened up with them. Very helpful just waiting to receive the necessary information via post. Hopefully will be with them for a while.

Date of experience: 18 January 2024

Reply from Card One Money

Hi, thank you so much for your 5-star review! We are glad Liam was able to assist. Should you need anything further in future, please get in touch!


Rated 5 out of 5 stars

I had the problem I couldn't log in and…

I had the problem I couldn't log in and I chatted and Miss Olivia responded it was very helpful it only took a few seconds and now my app is ok. It was very fast and good. Thank you very much for your help, I wish you good health and happiness and all the best in the world to you and your family and your team🌹🌹🌹☺️☺️☺️☺️🙏🙏🙏🙏🙏

Date of experience: 06 February 2024

Reply from Card One Money

Hello, thank you so much for leaving us feedback on our agent!
We're so pleased to hear she resolved your issue. This is the type of customer service we pride ourselves on at Cardone. It's great to get feedback like this from our customers so we can continue to improve our service.


Rated 5 out of 5 stars

Support was great

Support was great. Despite issues from postal service card one we're supportive and constantly helped resolve all issues. Friendly and very effective. Thank You. 😊

Date of experience: 12 January 2024

Reply from Card One Money

Hi, thank you so much for your 5-star review! Should you need anything further in future, please get in touch!


Rated 5 out of 5 stars

Ryan's kind assistance

Ryan, part of on-line customer services, has been exceptionally helpful, even on a Sunday evening. I am most impressed!

I was helped with an updated card pin code for an additional card added to the updated account.

Date of experience: 07 January 2024

Reply from Card One Money

Hello, thank you so much for your review! It's great to hear we have been able to resolve your issue, if there's anything further, we can assist you with in future, please get in touch! Thanks