Senior Content Designerāš¼UX WriterāļøContent Strategistš§ Video Makerš½Lover of commas & keyframes
Ask me anything (about holding tests): š£ What would you do? Letās talk about challenges. Iād like to share what Iāve struggled with since entering content design. Iād be open to answering questions about the challenges I faced during my career change, after I transitioned careers, when I progressed through earlier stages of my career, and more. Almost anything is fair game. If youād like to participate, leave a question as a comment on this post. You can also message me. I'll provide answers in future posts. Hope to hear from you! *** Q: What do you look out for when you carry out user tests on your content or UX copy? If users get confused during testing, do you go "help" them navigate so they can move forward or just take note of the challenge and go back to the board? A: It depends on the type of test thatās being held. Over time, Iāve been involved in a variety of tests: live Q&A sessions, A/B and multivariate tests, and self-service tests where someone records their answers after being presented with a list of prompts and questions. With A/B, multivariate, and self-service tests, youāre not present to provide real-time help. Often, itās good to see where someone gets confused without guiding them in any way. After all, in a real-world situation, you wonāt be able to nudge someone in the desired direction. Friction points can be telling. If similar concerns present themselves throughout numerous sessions, that can be a sign the content or overall design can be improved. Iād love to read more opinions about this, but Iād hesitate to point someone in the right direction during a test if theyāre confused. It may be interesting to see what someone does after theyāre confused, the outcome they expect, and what happens if they arenāt able to move forward. (Thanks to Judith Eke-efeme for the question!) View the previous posts š Facing challenges: bit.ly/49VX6Eg Seeking feedback: bit.ly/3PbOGAi Introduction: bit.ly/438y02z #UXWriting #ContentDesign #ContentStrategy
Thank you for your clear response Andrew Astleford it does give perspective to how to handle certain tests. So, I guess, during a prototype test, instead of telling the user what to do, we could ask them to express out loud what they would do if they were alone navigating the interface, yes?
Senior Content Designerāš¼UX WriterāļøContent Strategistš§ Video Makerš½Lover of commas & keyframes
2moI'd love to get more questions for this series! Have anything on your mind? Feel free to message me or leave a comment here.