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Senior Content DesignerāœšŸ¼UX WriterāœļøContent StrategistšŸ§ Video MakeršŸ“½Lover of commas & keyframes

Ask me anything (about holding tests): šŸ‘£ What would you do? Letā€™s talk about challenges. Iā€™d like to share what Iā€™ve struggled with since entering content design. Iā€™d be open to answering questions about the challenges I faced during my career change, after I transitioned careers, when I progressed through earlier stages of my career, and more. Almost anything is fair game. If youā€™d like to participate, leave a question as a comment on this post. You can also message me. I'll provide answers in future posts. Hope to hear from you! *** Q: What do you look out for when you carry out user tests on your content or UX copy? If users get confused during testing, do you go "help" them navigate so they can move forward or just take note of the challenge and go back to the board? A: It depends on the type of test thatā€™s being held. Over time, Iā€™ve been involved in a variety of tests: live Q&A sessions, A/B and multivariate tests, and self-service tests where someone records their answers after being presented with a list of prompts and questions. With A/B, multivariate, and self-service tests, youā€™re not present to provide real-time help. Often, itā€™s good to see where someone gets confused without guiding them in any way. After all, in a real-world situation, you wonā€™t be able to nudge someone in the desired direction. Friction points can be telling. If similar concerns present themselves throughout numerous sessions, that can be a sign the content or overall design can be improved. Iā€™d love to read more opinions about this, but Iā€™d hesitate to point someone in the right direction during a test if theyā€™re confused. It may be interesting to see what someone does after theyā€™re confused, the outcome they expect, and what happens if they arenā€™t able to move forward. (Thanks to Judith Eke-efeme for the question!) View the previous posts šŸ‘‡ Facing challenges: bit.ly/49VX6Eg Seeking feedback: bit.ly/3PbOGAi Introduction: bit.ly/438y02z #UXWriting #ContentDesign #ContentStrategy

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Andrew Astleford

Senior Content DesignerāœšŸ¼UX WriterāœļøContent StrategistšŸ§ Video MakeršŸ“½Lover of commas & keyframes

2mo

I'd love to get more questions for this series! Have anything on your mind? Feel free to message me or leave a comment here.

Thank you for your clear response Andrew Astleford it does give perspective to how to handle certain tests. So, I guess, during a prototype test, instead of telling the user what to do, we could ask them to express out loud what they would do if they were alone navigating the interface, yes?

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