Lincoln CP Training

Oregon Marketplace assister trainings

Training requirements:

The Oregon Health Insurance Marketplace has a training program for those who assist Oregonians in applying for health coverage. You can find the schedule for that training below. The 2020 Marketplace training is offered in-person and may have some web-based components. The Oregon Marketplace Assister Training program replaces the online Marketplace training provided each year by the Centers for Medicare and Medicaid Services (CMS); do not take the CMS training if you wish to be certified as an assister in Oregon.

The Marketplace training has to two levels. Read the descriptions below to determine which of the Marketplace trainings you need to take, along with information on Oregon Health Plan training requirements.

Marketplace Grantee Community Partner organizations:

• Every staff member in a PY2020 Marketplace grantee organization who plans to conduct outreach or provide enrollment assistance to consumers enrolling in Qualified Health Plans (QHPs) through HealthCare.gov is required to take Basic training, Advanced training, and OHP training.

OHA Outreach and Enrollment Grantee / SB 558 Grantee / Volunteer Community Partner organizations:

• OHP Training: All organizations that will provide application assistance are required to complete the OHP training.

• Basic Marketplace training: In organizations where employees will provide health coverage application assistance to consumers, whether the organization is a DHS grantee or volunteer, every employee who will provide application assistance is required to complete Basic Marketplace training.* This training provides general information about the Marketplace, including details on types of assistance available to consumers. Basic training will be approximately 90 minutes.

• Advanced Marketplace training: Organizations that may encounter individuals or families who will need assistance completing a HealthCare.gov application for QHPs are expected to have at least one staff member attend both Basic AND Advanced training and pass the required “Advanced” exam. Advanced training provides more detailed information about the Marketplace, including instructions on how to assist a consumer in applying for coverage. More than one staff member may be required to take both Basic and Advanced training if consumer demand for QHP assistance calls for it.

Certification in Advanced training to become an Oregon Marketplace assister requires completion of Basic training, Advanced training, and passing an online certification exam.

Only Advanced training certified staff at any organization may assist consumers with QHP applications. This includes assisting households where some members may qualify for OHP, but others need to apply for a QHP.

*Organizations that can reasonably expect they will not encounter any consumers who need assistance with a QHP application may apply to the Marketplace and OHA for an exception to these training requirements.

**If you need an Assister ID and access to the ONE portal to help people apply for the Oregon Health Plan, please contact community.outreach@dhsoha.state.or.us.