McDonald's Consumer Survey
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Hello, My name is Tamara Alifia from University of Muhammadiyah Malang, Indonesia. Majoring in Management. Currently I am doing research collaboration with LUT about The Effect of International Students Perception of Relationship Marketing towards Customer Loyalty. The following statements is about your perception on McDonald’s Product and services in general. This Questionnaire is only for INTERNATIONAL STUDENTS from any major and any programme in LUT. Please answer it carefully and truthfully.
Personal Data (This data is private and confidential) :
Your Age *
Gender *
Country of Origin *
Expenses every time I visit McDonald's *
Please provide an evaluation of the statement by clicking the button according to the available scale
McDonald’s  serves the product as same as the Ads (example : BigMac looks same like in the Ads) *
McDonald’s serves authentic products that different from other fast food restaurant (example : Authentic Croissant  from France, WiesMac and Kanapka Drwala in Poland, Nasi Uduk in Indonesia, etc) *
McDonald’s always give the best service experience to me *
McDonald’s  has good brand image  that I can trust (example : McDonalds serves hygiene products, cruelty free, etc) *
McDonald’s  personnel gives good attention to my preference  (example : I request a burger without pickles) *
I get the products and services that worth the money from McDonald’s   *
McDonald’s personnel delivers the intended services on time (example : serves the food less than 15 minutes, fast response of my request) *
McDonald’s personnel completes my requests precisely (example : I request more than 10 different foods) *
McDonald’s  personnel uses Microphones and Speaker so I can hear what they say *
McDonald’s personnel provides useful information for my needs (Wi-Fi Password, Sauce Dispenser, Toilet, etc) *
McDonald’s personnel uses ethical languange when talking with me *
McDonald’s gives clear and brief information when talking with me *
When I am about to angry or unconfortable with something,  McDonald’s personnel keeps calm and polite in handling the situation *
McDonald’s always listen to my option or my opinion when there is a situation *
McDonald’s personnel sensitive and responsive to my problem even when I don’t say anything *
McDonald’s always give the best solution for both of sides when there is a problem *
I would like to make a repurchasing in McDonald’s in other day *
I would like to spread positive information or recommendation about  McDonald’s  to friends and relatives *
I would like to provide a  feedback to  McDonald’s for service improvement *
I would like to repurchase McDonald’s product with higher quantity *
I would like to repurchase McDonald’s product regularly *
If you have any question about this survey, please kindly contact me at : tamaraalf1306@gmail.com or my Whatsapp number +62 813 5708 7867
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