Petro Home Services

Another excellent experience with Petro. I had work done at my home a few months ago (reference my previous review) and was so pleased with the installation that I didn't hesitate to contact Petro again when I needed to replace a furnace and a water heater at a second residence. The work was completed within three days of meeting with the salesman; could have been done even sooner but I had other commitments) and once again, everyone involved was extremely professional and wonderful to work with. The team that came to do the installations was on time, worked efficiently within a small area and kept me posted on their progress throughout the morning. Before they left, they made sure everything was working properly, answered any questions I had and explained how to adjust the water heater if necessary. The area was left looking better than when they got there. Highly recommend Petro.

Anyone having issues with oil freezing in the tank ?
I know Petro put some additive in there ,we added more and still not working thinking water in the tank comments or advice?

My contract expired in Dec. Instead of renewing in Jan the coldest month of the year and pay a high rate for an entire year,I decided to wait until heating season is over and pay as they deliver. The ok ast delivery was tjis week and it was $ 5.75 GALLON. FIVE DOLLARS AND SEVENTY FIVE CENTS PER GALLON! Gouging customers. Cheats. Ripoff artists. No regulations for these crooks? I've been a Petro customer for 25 years! 2 in this house and 23 in my last home. I will never use them again. Ever
Going to write the governor about these crooks

I used this company for a year, and when I moved from my rental topped off the oil tank. I mailed payment for the final delivery within 10 days of delivery, on September 8th. On September 28th I received a bill for the final delivery. I called the company, who said they never received the check. I paid then and there with a credit card, and stopped payment on the check (a $35 fee).

I did this because I thought the check might be lost, but also because the Rep. told me that, EVEN IF MY ACCOUNT WAS PAID IN FULL, AND CLOSED, and the check finally reached them, they would still deposit the (double) payment,
and it would be my responsibility to get them to refund the money. What company doesn't check your balance when they deposit your payment?

Then, on November 6th, I received a bill from Petro for $25, because the check
was refused by the bank. I called them and chose their "call back" option-
I waited 1 hour for a call back. I was perfectly polite, told the rep. what my call was about, she asked for the phone number on the account, I told her, and then I said "I'm sorry, I did not get your name". Click- we were disconnected.

So, 1 hour waiting for a call back, and back to square one. If you like feeling you are important to a company you do business with, avoid this one. Go for a small
Mom and Pop Oil Delivery company. Hook and Ladder in New Preston CT
is excellent (I used them for 5 years). Their prices are much better, you talk to an owner when you call, and they are responsive, pleasant, available, efficient and accommodating.

Since I moved I have started using Baribault Fuel in Oakville CT, and they seem pretty good too. (Only bought one tank of propane from them so far). Avoid the big mega companies, like Petro.

The Oil company is terrible,. over priced and crooked to the bone...
They over charge for everything and their own workers and repairman hate the company too...I am talking about the Yaphank oil office..but they have many phone numbers and call centers because they are owned by a bigger company...SO STAY AWAY... My hot water heater leaked within 3 years and they would not cover it... their OIL is over priced too...

Our furnance kept trying to start, cut out, start, cut out, then start and stay on.
Kevin came out on Sunday, not even an hour after my call. Problem didn't occur when he was here (naturally) but he asked me to video it while it was cutting out, to narrow down the possible reasons. I did, he came right out and replaced the faulty part in less than 15 minutes.
Very professional customer service, very pleasant technician. No charge (we have annual svc agreement). Highly recommend!

Terrible billing practices...over priced, constantly filling tanks and wanting full payment. After agreeing on a payment plan they still continued to slam us with late fees. They claim everything is computer generated and they don't know what fees are being applied. They simply reimbursed my husband and I for the late fees that should not have been billed and acted like they were doing us the biggest favor. Patiently waiting for my contract to end, I refuse to pay them a fee to terminate, the fees that we have paid this company are in the hundreds of dollar range. I can't wait to get out of our contract, arguing my fees and trying to stop the deliveries have been a part time job!

This was my 1st renewal period (Dec 2015) and was shocked to hear it would be 4 months for an annual service. Shame on me. Did i really expect the company to have an army of servicemen on hand for the beginning of the heating system knowing that many people have boiler/furnace problems at this time. i did schedule a needed service call for the following day then I was transferred to Kelly Taylor in the Loyalty Work Group who handled my renewal. She answered all my concerns about pricing and was able to work a small miracle to get my annual service done more quickly.
I truly feel that the company's interest is for the customer. should they prove me wrong in the future, I will be back to report to you.

Seems we've been overpaying for both oil and propane with them for a while. Their website is not as useful as it could be (doesn't give you a clear history of how much you've received with each delivery and what you've paid them). When I called to cancel our oil service the rep. was okay, but made no effort to persuade me to continue with them, just a few flippant remarks about how expensive my new electric heater would be (I informed her we also installed solar panels). We're newer to the area, so the concept of buying your own heating oil and propane has been a little frustrating to us, but still, I feel like Petro made it harder than it needed to be. I'm very glad we're down to less than a tank of oil a year and don't have to deal with this very much.

Always found Petro Home Services reliable, friendly & knowledgeable. Chris K - tech# 118 was excellent, worked fast, & was extremely thorough!