Planning Customer Satisfaction Survey

INTRODUCTION

How Are We Doing?

Stirling Council Planning Service is committed to providing a high quality service. As part of our ongoing improvement process, we are interested in monitoring the views of our customers and would appreciate your feedback on our performance. Please take a couple of minutes to complete the questions below.

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* 1. Overall, how satisfied are you with the service you received from Planning?

Very satisfied

Fairly satisfied

Neutral

Fairly dissatisfied

Very dissatisfied

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* 2. Are you a regular user of Stirling Council Planning Service or an occasional / one-off user?

Regular user e.g. agent/ architect

Occasional/ one-off user

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* 3. How would you rate the following aspects of our work:

	Very good	Fairly good	Neither good nor poor	Fairly poor	Very poor	No opinion/ Not applicable
Understanding your requirements	Understanding your requirements Very good	Understanding your requirements Fairly good	Understanding your requirements Neither good nor poor	Understanding your requirements Fairly poor	Understanding your requirements Very poor	Understanding your requirements No opinion/ Not applicable
Communicating clearly	Communicating clearly Very good	Communicating clearly Fairly good	Communicating clearly Neither good nor poor	Communicating clearly Fairly poor	Communicating clearly Very poor	Communicating clearly No opinion/ Not applicable
Keeping you informed of progress	Keeping you informed of progress Very good	Keeping you informed of progress Fairly good	Keeping you informed of progress Neither good nor poor	Keeping you informed of progress Fairly poor	Keeping you informed of progress Very poor	Keeping you informed of progress No opinion/ Not applicable
Meeting timescales	Meeting timescales Very good	Meeting timescales Fairly good	Meeting timescales Neither good nor poor	Meeting timescales Fairly poor	Meeting timescales Very poor	Meeting timescales No opinion/ Not applicable
Responding promply to problems	Responding promply to problems Very good	Responding promply to problems Fairly good	Responding promply to problems Neither good nor poor	Responding promply to problems Fairly poor	Responding promply to problems Very poor	Responding promply to problems No opinion/ Not applicable
Professionalism of our staff	Professionalism of our staff Very good	Professionalism of our staff Fairly good	Professionalism of our staff Neither good nor poor	Professionalism of our staff Fairly poor	Professionalism of our staff Very poor	Professionalism of our staff No opinion/ Not applicable
Helpfullness of our staff	Helpfullness of our staff Very good	Helpfullness of our staff Fairly good	Helpfullness of our staff Neither good nor poor	Helpfullness of our staff Fairly poor	Helpfullness of our staff Very poor	Helpfullness of our staff No opinion/ Not applicable

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* 4. Have you visited the Planning section of the Council's website?

Yes

If YES, how could we improve our website?

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* 5. Do you have any other comments about the Planning service e.g. which elements of our customer service are particularly important to you?

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* 6. Do you have any suggestions on how we could improve the Planning service provided by Stirling Council?

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* 7. All submissions are anonymous but if you have a specific issue that you would like us to address, please provide your contact details and/or a reference number.

Name:

Address:

Email:

Telephone:

Reference Number: