Don Valley North Toyota

Pro:
Loved sales agent Marvin, no pressure tactics. He's my favourite one in a sea of sleezy car salespeople. Honest, calm and patient with us and my noisy little ones. It's 2023, I booked this appointment and he knew to hand me the keys and not check with the husband first like all the other places
Very clean facility from sales, service and garage

Cons

-To Test drive, this place requires two pieces of id and agent must be in car with you. Too many stolen test drives vehicles apparently.
- never offered beverages, those days are gone here
- fleet manager had ho hum pressure tactics, they love their routine bit, going down $200 at a time when I said match-beat and I sign, holding your credit hostage while on negotiations, but he was never pushy.

I wonder if anyone really enjoys car shopping, definitely not me . Like an escape game but not as fun, I was able to break out less than two hours.

Dishonest car dealer.
will force you to purchase the weins tire protection for 399 and rust proofing module for 1221 (as they are trying to get the max dealership fees permitted by TOYOTA). It is NOT mandatory.

I am very happy with service from Dmitry,
Hones, Calm and Profesional person,
Thank you very much.

I rarely do a third review for a business, but I have never talked about my wonderful experience dealing with my salesperson here.

What? Wonderful and sales in the same sentence? Yes.

I worked with Arman on getting my 2016 Scion iM. My original thought was to get another Prius. He was patient. I test-drove the Prius V and C. The former was too big and the latter was cute, but small for my needs. Both didn't make me yearn to have them.

He suggested test-driving a Scion iM. He sat with me to test out a third car. I loved it. It was fun and it made my head turn looking at how beautiful this car was. It was mine!

During the few hours that I was out testing out cars, Arman was professional and relaxed. He was honest with his car views, which you typically don't expect from sales folks. He was kind to provide me with a yogurt granola bar from his own stash of snacks. The deal was successful and smooth.

He told me that he would be around for my next car. Sure enough, it happened in August. He looked at the mileage that I had racked up on my Scion iM (hey, driving between Markham and Mississauga for work will do that, on top of enjoying road trips). He wanted to make sure that I didn't go over my allotted mileage and he sat with me as I test-drove a couple of cars.

I first tried the C-HR. It drove smoothly, but I didn't like the huge blindspots that both of us had noticed. Again, Arman is honest and is more interested is having a happy customer, which I appreciate.

He had recommended trying out the Corolla hatchback, which is really the successor of the Scion iM. It felt comfortable. It was a cross between my Prius and my iM. I loved it. I love driving it.

Being a customer for a decade, I got a good deal on this leased vehicle. Arman listened to every concern that I had and worked with me to make me one happy customer.

I hope that he is there for my next vehicle. He is a knowledgeable salesperson who has a love for vehicles and working with people.

I must also say that my service advisor, Andrew, is the best. I have been working with him since I got my Scion iM. Recently, I got my current Corolla hatchback serviced for the first time. Andrew advised me that it would take two hours. I asked if I could get a shuttle home. No problem.

As I was waiting for my shuttle, he approached me and said that a service person was available and that it would take an hour. Perfect! I decided to wait for it.

Servicing was done in 45 minutes. I was impressed. That was fast! My car runs well. The complimentary car wash helps! Andrew is a competent advisor who lets me know what services can wait and what issues I need to address with my car.

I also like the folks who drive the shuttles. They are enjoyable to chat with. They get me to and from home safely.

I am happy here as a customer. Keep up the good work!

(486)

DO NOT BUY OR SERVICE YOUR CAR HERE

I have a 2020 4Runner TRO PRO, had A/C issues where it would be cold and then become warm air.

Wednesday 2:00pm, went in for it to be "inspected" since service advisor told me it would be quick. Waited 1 hour thinking okay they are taking their time, waited 2 hours and though ohh they are working on it. Service advisor came and updated me that they are still trying to figure out the issue. 3 hours now, and still no word if they have found or solved the issue./ I WAITED A TOTAL OF 4 HOURS and i finally went to go look for my service advisor, he was missing not one person at their desk at 6pm.

Finally found him and told me that he's not suppose to say anything but I MIGHT NEED A NEW ENGINE?

Its a brand new car. less that 1 year old!!

Long story short, I left the car there and got a rental since I have the (ECP) Extra Care Protection

Thursday afternoon, I get a call from the service advisor saying it is not the engine but the radiator. There is mud stuck and blocking air flow. Asking if I went off-roading in the car.

When I picked up/ purchased the vehicle I signed papers, saying I will NOT be going off-roading. Also purchased a ECP (extra care protection)

My occupation requires me to be around real estate and contraction sites, a car that is build to be off road that can't even handle a little mud at a contraction site and now causes the radiator to be blocked up and the A/C not working.

Whats the point in creating an off-road car that cant even handle a little bit of mud?

Service advisor says that it is not covered in the ECP, WHATS IS THE POINT OF A ECP THEN?

He says that it will cost $800 to get that washed off, as you can already guess I did not let them clean it for $800.

Told them to finish up, pack up my car and I will be on my way.

Found some random screw by the windshield. Not professional whatsoever, closest thing to that size is the radiator screw.

Friday is another story, since it has to do with my service #2 not surprisingly more bad news. Picking up my vehicle was a disaster, mud stains on the handles and grease or oil on the body of the car.

It is very upsetting to see that service advisors and technicians at the dealership not taking care of my car or any other customers vehicles. I showed the service advisor the picture of the trip details from the Toyota App on how/when/where the car was driven during the time my vehicle was in their possession. His response, I don't know, It was not me that was driving the car.

Mentions that he's been there for 20 years and calls himself a professional with service and taking care of his customers.

There is no logical explanation on how anyone servicing a vehicle that needs to be driving illegally over the speed limit. It is unacceptable for anyone be driving 99KM/H in a 50KM/H zone, Not once, NOT TWICE, NOT THREE TIMES, MORE THAN 4 TIMES. In a vehicle that they do not own. AND THAT WASN'T EVEN THE FASTEST!! (zoom in, bottom left corner is the speed and date)

Full video & audio recorded during the time they had possession of my vehicle.

My experience at Don Vally North Toyota is terrible, nothing else to say but don't waste your time here They will not take care of your car nor customers.

I'd recommend checking other dealerships and compare pricing etc. Their pricing is higher though Toyota is truly a reliable brand.

Scammed as the mechanic, Sri, cut corners and did not do a proper inspection. Do not take your vehicle here.

I brought my vehicle in due to a recall notice. For convenience, I decided to get the drive belt checked out as well due to its usage age. I was told it was cracked and needed replacing. I paid a diagnostics fee and did the replacement at a third-party shop.

My third-party shop informed me that the issue wasn't with the drive belt but rather with the tensioner. The belt was misaligned, causing uneven wear. This was noticeable on the drive belt itself along in the vehicle after it has been started.

Booked a reassessment and the mechanic says the recommendation stands. I grilled the mechanic about why the uneven drive belt wear wasn't noticed.

Specifically, I asked:

1. Was the belt fully removed for inspection?

The answer was no.

2. I asked why they didn't say anything about the misalignment when it was noticeable in two ways - the drive belt itself and while the vehicle was
running?

Mechanic said the first step is to replace the belt and then assess the issue. I followed up by asking #3.

3. I said the mechanic claimed that the belt was cracked as the reason for replacing. I repeated myself again saying that the misalignment issue could've been detected and that they didn't detect it because they didn't do a proper inspection (i.e. removing the belt or using their eyes to look).
I then asked a simple question - can a drive belt not fully sit on a tensioner?

Mechanic was unable to give me an answer.

The service advisor also tried to help me out by asking the mechanic if, in their professional opinion, the recommendation is a drive belt replacement - yes or no? The real kicker is when the mechanic said he "didn't know."

In summary, I paid for a diagnostic, which consisted of the mechanic half-assing a look at my drive belt and then recommending a replacement that they could not follow-up with confidence.

I asked questions about the alignment and uneven wear symptoms that were immediately observable by the mechanic, service advisor, and myself. The mechanic was unable to address this nor provide the service advisor with an answer to their question.

Pissed off and frustrating experience. Do not get your car serviced here. Fortunately, the service advisor was helpful and took the time to understand the issue, which clearly didn't show with the mechanic.
Do not take your vehicle here unless you want corners cut during your inspection/servicing. On a transparent note, the service advisor was helpful and did process a refund.

SCAM!!!!!! SCAM !!!! SCAM!!!!!

I had my OIL Pressure Switch broken during the oil change service, and through out 2 weeks all the oil leaked out on my front yard (prior to the oil change service, my car never leaked anything). When I confronted Amin Keshaviee about the issue on August 25, 2021, he told me that it wasn't done by the employees who did oil change ( I didn't expect another answer, but I was hoping that staff who works at your firm are honest) and then he proceeded to offer me to purchase another service worth of 245$+tax ($98 is the cost of the oil pressure switch and 140$ for labor) to have oil pressure switch fixed, and then I would have to pay another 95$ for the oil change. He kept rushing me to make a decisions and pressuring me to go ahead with HIS advice. I went to another independent car mechanique for the second opinion, there I was notified that the oil pressure switch was broken during the oil change. I was also notified that oil pressure switch costs 20$ and not $98.

I believe that I am being scammed by your employee and staff, to get more money out of me by breaking parts of my car.

I am very disappointed by this experience. I went to Toyota Don Valley North company, SPECIFACLY to get professional experience and instead, I lost money, had my car's part broken, all oil leaked out and I was being scammed for extra services. I don't want to come back to have my car fixed at this center, because I believe that my car's part will be broken again, just so I could come back to pay more.

It is absolutely absurd what Is happening behind the closed door to the vehicles, that has been entrusted to your company to get fixed. This type of the manipulation of your customers will destroy your business. Customers will catch on and word will spread.

This Toyota dealership is owned by Weins Canada. Recently went in to do my last emissions test. The test was done fairly quickly but the staff member was a little rude. Car wash wasn't working, so my car wasn't washed. Reception didn't greet.

Maybe just an off day? My parents have boughten a car here before and they screwed up pretty badly in 2012, I remember we closed the deal with the sales girl and it was for a blue corolla, they kept us there til the end of the day and ended up giving us a silver Toyota Corolla instead. This I will always remember because after my parents took the silver car, no one let us out or helped us, most of the doors were locked. Terrible experience.

In addition to that, my car has had so many recalls, I'm not sure it should be street legal lmao... Toyota Canada has done nothing about this... I wonder if DVNT will. Eventually I'm going to need a new car... bought my car with cash $31,500 when new... didn't expect it to have 8 recalls, that's 7 too many. Mistakes happen, I get it but EIGHT?!

Weins also owns Markville Toyota and a couple of other dealerships (I believe they own a Lexus or two, Hyundai's...) sometimes it's really hit or miss if they're having an off day or not.

0.5/5

If new car sales stop selling "ghost inventory" to customers, provide real delivery date, this dealership will definitely be better. The "Grandma" icons all around the dealership does give comfort and we as customers do trust the dealership to walk in there to spend our hard earned money to buy our dream car(year/model/color).

Extremely upsetting new car purchasing experience it's been, learnt so much from this and glad it's finally over.