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Social ECM,[object Object],Jeff Shuey,[object Object],Director, Business Development,[object Object],Eastman Kodak,[object Object]
Webcast Details,[object Object],E-mail Invite / Web Page Info,[object Object],Let's face it: FaceBook and Twitter have changed the way we interact with others-- even our colleagues. It's only fitting that the recent updates in SharePoint 2010 reflect these trends.,[object Object],This session will focus on how to leverage social interaction within the enterprise to maximize productivity.,[object Object]
Agenda,[object Object],Social Media and ECM,[object Object],Why SharePoint for Social ECM,[object Object],The Future of Social ECM,[object Object]
Where to Start?,[object Object],Why DO Social Media?,[object Object],What arethe Risks?,[object Object],What arethe Rewards?,[object Object]
Why DO Social Media?,[object Object]
Social Media hasn’t changed ANYTHING,[object Object],Social Media has changed EVERYTHING,[object Object]
Polling Slide,[object Object],Does your company have Social Media Policy and Usage Guidelines?,[object Object],Yes,[object Object],No,[object Object],Under Development,[object Object],Not Sure,[object Object],Why should we,[object Object]
SharePoint 2010 Social ECM Features,[object Object],Features that will help Social ECM Efforts:,[object Object],Document ID: ,[object Object],Generates a unique identifier for every document uploaded. Documents / Objects can be tracked even when moved.,[object Object],Metadata: ,[object Object],Organizes information with features such astagging, ratings and keywords. A shift from the traditional hierarchical file and folder structure.,[object Object],Records Management:,[object Object],Allows users to declare a document as a record ,[object Object],Schedules can be defined to transfer these declared records to the Record Center. ,[object Object],Auditing metadata are such as expiration, author, hold, etc. are available.,[object Object],Social Computing: ,[object Object],Users define social relationships and relevance of information with My Sites ,[object Object],Tag posts, job activities, what they are working on, posting messages and notes and interact with colleagues.,[object Object],Taxonomy & Folksonomy,[object Object],Ease of Use:,[object Object],Tight integration with Office 2010 allows content from an office document on the desktop to interact with SharePoint 2010 making it very efficient for users. ,[object Object],Everyone is a content creator. Web publishing has been simplified with a rich and familiar authoring experience. It has reduced clicks to publish content and it truly empowers everyone to be a content author.,[object Object],Source: Dux Raymond Sy,[object Object]
Definitions,[object Object],Tags,[object Object],Keywords that group and organize objects,[object Object],Taxonomy,[object Object],Classification according to a pre-determined system,[object Object],Folksonomy,[object Object],The spontaneous cooperation of a group of people to organize information into categories; a user-generated taxonomy,[object Object]
Who gets to create content?,[object Object],What are the risks with content?,[object Object],Regulated Industries,[object Object],Internal Policies,[object Object],Partnership Agreements,[object Object],Intellectual Property Rights,[object Object],Non-Disclosure Agreements,[object Object],Should we just leave it to the Professionals?,[object Object]
What is “Enterprise” Content?,[object Object],Traditional,[object Object],Paper and Digital information,[object Object],New World Order,[object Object],Mobile Data,[object Object],LBS data,[object Object],Paper Based Information,[object Object],Call Center Information,[object Object],Web Page Registrations,[object Object],Event Attendees,[object Object],Anything that crosses your firewall?,[object Object],Examples: ,[object Object],[object Object]
Whole Foods has 50 Twitter Accounts,[object Object]
Some Common Questions,[object Object],Is this part of my job?,[object Object],Will I get in trouble for posting this?,[object Object],How much time should I spend on Social Media sites?,[object Object],Will it affect my performance review?,[object Object],Who else is doing this?,[object Object],Who will see this?,[object Object]
Content Creation in SharePoint,[object Object],Traditional,[object Object],Word,[object Object],PowerPoint,[object Object],Excel,[object Object],Outlook,[object Object],Increasingly Common,[object Object],Video,[object Object],Audio / Podcast,[object Object],Blogs,[object Object],Social Bookmarks,[object Object],Notes (2010),[object Object],Tags (2010),[object Object]
The Conversation Prism,[object Object],Source: Brian Solis and Jess3,[object Object]
It’s all Metadata,[object Object]
Is Content King?,[object Object],No … Curation is King,[object Object]
Using Social Media,[object Object],Content Use in Action,[object Object],Find Experts,[object Object],Empower Employees ,[object Object],Taxonomy / Folksonomy,[object Object],Protect your Assets,[object Object],The Power of Social ECM,[object Object],Social ECM – It’s not about the Technology,[object Object]
Polling Slide,[object Object],How many of you regularly use:,[object Object],Facebook,[object Object],LinkedIn,[object Object],Twitter,[object Object]
Polling Slide,[object Object],Have you ever seen compromising content posted (from an ECM / Records Management / Legal) perspective:,[object Object],Yes,[object Object],No,[object Object],Not Sure,[object Object],What does “compromising” mean?,[object Object]
The Future of Social ECM,[object Object],Search ,[object Object],Traditional,[object Object],Real-Time,[object Object],Social,[object Object],Search and Act,[object Object],Indexed Video,[object Object],Indexed Audio,[object Object],Location Based Services,[object Object],Location and Time Based,[object Object],Widgets & Web Apps,[object Object],Digital Asset Management,[object Object],LifeStream,[object Object],Search by: ,[object Object],[object Object]
Scene
Face
GPS CoordinatesAdvanced Features:,[object Object],[object Object]
Dynamic / Intelligent Search,[object Object]
SharePoint has Notes,[object Object],What are they?,[object Object],New to SharePoint 2010,[object Object],Allows for the propagation of Notes across SharePoint site,[object Object],Best Use: Use for Social Stream & News Feeds,[object Object],What are the pros?,[object Object],Easy to use,[object Object],Easy to share across sites,[object Object],What are the cons?,[object Object],EVERYONE gets notified when a note changes.,[object Object],Even if this information is confidential,[object Object],Could Notes become Social Bookmarking for SharePoint?,[object Object]
Polling Slide,[object Object],Would the ability to have notes within SharePoint that can be tied to a specific object be useful?,[object Object],I need it now,[object Object],I’m not sure I know what this means,[object Object],Who gets to see the notes,[object Object]
Microsoft & Partners,[object Object]

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Social ECM - How Social Media impacts Enterprise Content Managemnet

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Editor's Notes

  1. Source: http://www.cmswire.com/cms/enterprise-cms/spc09-ecm-for-the-masses-how-sharepoint-2010-delivers-on-the-promise-005823.php
  2. Metadata is Data that Describes Data.In the ECM world Metadata is the lifeblood of the organization. Metadata drives to tagging engine and efforts. Metadata is used by people to define and describe the information they are working on – whether it’s a paper document, an electronic document (see Creating Content in SharePoint slide), a picture, an audio or video file, an engineering drawing, or something else. Metadata is used by computer systems (ECM systems too) to quickly parse and deliver the information to a query. Capturing the information right … the first time is critical to ECM solution success. Social ECM happens in real-time. The ability to track, monitor and act on triggers (a workflow / bpm task) is critical to the success of an ECM solution. The ECM solution extends to the enterprise … customer service (think tweets and facebook comments); marketing; product development; etc.Tags: TechnoratiSocial MediaUGCDiggSearchBlogECMSharePointConversationsBookmarkTwitterFacebookLinkedInYouTubeFlickrNewsgatorSocial ComputingtaxonomyfolksonomyComplianceRecordOutlook ConnectorDataset
  3. Everyone creates content. Not all content is created equal … yet EVERYONE creates content.The use of Social ECM allows for all content to be tagged and as necessary added to the proper taxonomy.
  4. Social ECM – It’s not about the Technology - http://jshueywa.blogspot.com/2009/10/social-ecm-its-not-about-technology.htmlThe Convergence of Social Media and ECM - http://jshueywa.blogspot.com/2009/01/convergence-of-social-media-and-ecm.html
  5. Source: In Jan 2010 Microsoft asked partners to create a Social App within a Week. Guess What? They did it!http://www.networkworld.com/slideshows/2010/012910-microsoft-sharepoint-2010-socialfest-agarwal.html#slide1
  6. For more information – see Michael Gannotti - http://socialmedia.mikegannotti.com/Lists/Categories/Category.aspx?Name=Michael%20on%20the%20Go Paolo Tosolini - http://tosolini.com/