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Digital media design professional

Digital media design professional

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THEME FOREST

(X)HTML / CSS / JS

Creative

Corporate

Wordpress

404 Pages

PSD Templates

GRAPHIC RIVER

General FAQ
Updated on 02.01.2012
PLEASE DO NOT ASK ME TO SEND YOU FONTS I USED IN MY TEMPLATES. I DO NOT SHARE THEM.

What’s included in the file packages?

All files should include:

• PSD or PNG source file (Sliced for easier customization)
• (X)HTML / CSS / JS or other scripts like PHP
• Template_help.pdf (Extended Help file) or Template Help in HTML format

If any of these is missing in your package send me a request trough my Theme Forest contact info.

What about Graphic River files, what’s included in the package there?

Everything what’s stated in the item description.

How do You price your files?

I don’t. Theme Forest is responsible for pricing my files upon a review. I have no control over my file prices.

Do You give technical support to Theme forest buyers?

No. When a bug is reported I fix that and re-upload the item. Sometimes a bug fix is provided with the comments section of each theme, so please read comments.

What e-mail should I use to send a support request, bug report or other issue if help is needed?

Send all bug reports or support questions trough my contact details here in my profile.

How long do I have to wait to have a reply to my emails requests?

3-6 days.

When You update an item, can I download it again for free?

Actually, yes. You should be able to re-download Your item after it’s been updated at no extra charge. For more info please contact the Themeforest support.

Is the source code commented?

Yes! Well commented.

I’ve noticed that Your templates in the Live preview are not W3C valid. How come, when in the description area says that the item is HTML valid?

All my items are 100% HTML and CSS valid and up to W3C standards. The validation error happens because I use HTML obfuscator to create scrumbled HTML code to protect my items from piracy.

How does the help file looks like? Can I see it somewhere?

The help file is very extended and covers almost every topic on how to change your theme. At this time it is not possible to preview the help file until you buy an item.
There is no such extended file in Bonsai Media and Cloud 21

Can I have You to adapt a file to my needs?

Yes, but if you need to adapt any file to your needs, you need to have some knowledge in (X)HTML/CSS. If it is something I can explain you and you can then adjust it by yourself, that’s the best. Else, if you need some detailed modifications I’m only available to adapt an item to your needs based on my hourly rates. To get a quote on your project contact me through this site with a detailed description of your request.

Can I have You to do for me a custom design and coding?

Yes! Please contact me trough this site with a detailed description of your request.

Can I request or suggest for theme design here on Themeforest?

Of course! Please contact me trough this site with a detailed description of your request.

This FAQ will updated, so check back to see for changes.