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Creating a Culture of Quality

Creating a Culture of Quality

Presented at Refactr 2019 | A culture of quality gives your company the ability to build and launch high-quality products that meet your stakeholders’ needs. The idea of quality is often synonymous with the role of Quality Assurance Engineer, and the responsibility of quality considerations is often relegated to those with the title. I believe software companies can do better, and create a culture of quality that allows everyone to contribute to quality practices!

Angela Riggs

June 06, 2019
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  1. @angelariggs_ Refactr | 2019 & 2 years All teams &

    departments Advocating ) Supporting
  2. @angelariggs_ Refactr | 2019 Creating a Culture of Quality Practicing

    a Culture of Quality Benefiting from a Culture of Quality
  3. @angelariggs_ Refactr | 2019 Shifting to a culture of quality

    should be supported and gain momentum from the bottom up. @angelariggs_ Refactr | 2019
  4. @angelariggs_ Refactr | 2019 People want to feel understood People

    want to feel taken care of People want to be a part of a community Belonging
  5. @angelariggs_ Refactr | 2019 Reciprocity Access to resources Access to

    information Equitable decisions Equity / Equality
  6. @angelariggs_ Refactr | 2019 Comfort in routine Able to anticipate

    changes Consistency in expectations Predictability
  7. @angelariggs_ Refactr | 2019 It’s like writing an essay: Tell

    them what you’re going to tell them. Tell them. Tell them what you told them. @angelariggs_ Refactr | 2019
  8. @angelariggs_ Refactr | 2019 ❓ Why are we doing it

    this way? ❓ Why is this a pain point? ❓ Why should we change this? ❓ Why haven’t we changed it before now? ❓ Why will this iteration make it better?
  9. @angelariggs_ Refactr | 2019 When your team is a consistent

    part of the conversation, they’ll be more invested in the decisions being made. @angelariggs_ Refactr | 2019
  10. @angelariggs_ Refactr | 2019 You’re creating a culture that everyone

    supports; but make sure that the culture supports everyone. @angelariggs_ Refactr | 2019
  11. @angelariggs_ Refactr | 2019 What they need to know When

    they need to know it Who to ask when there’s a question Where the information is stored
  12. @angelariggs_ Refactr | 2019 Check in with your team: Help

    troubleshoot < Seek feedback Support
  13. @angelariggs_ Refactr | 2019 pkill -f selenium-standalone; selenium-standalone start; sleep

    2s && codeceptjs run --grep "admin-workflow" --profile https:// website.com --reporter mochawesome --reporter-options reportDir=./output, reportFilename=desktop-admin.html; pkill -f selenium-standalone
  14. @angelariggs_ Refactr | 2019 When you lower the barrier of

    use, your team will be much quicker to adopt new tools and processes. @angelariggs_ Refactr | 2019
  15. @angelariggs_ Refactr | 2019 Understand BICEPS core needs Communicate (a

    lot!) Seek out feedback Change is a collaborative effort Simplify where you can
  16. @angelariggs_ Refactr | 2019 No single tool, test, or person

    guarantees quality. @angelariggs_ Refactr | 2019
  17. @angelariggs_ Refactr | 2019 Quality is the responsibility of: ✅

    Management ✅ Sales Team ✅ Product Managers ✅ Architects ✅ Developers ✅ Testers
  18. @angelariggs_ Refactr | 2019 Quality is the responsibility of everyone

    who interacts with or makes decisions about the product. @angelariggs_ Refactr | 2019
  19. @angelariggs_ Refactr | 2019 Product Managers ) Advocates for quality

    ⏰ Quality is worth the time Quality is worth the money
  20. @angelariggs_ Refactr | 2019 ) Advocates for quality ⏰ Quality

    is worth the time Quality is worth the money Product Managers
  21. @angelariggs_ Refactr | 2019 A great culture of quality is

    flexible, with the ability to meet changing requirements. @angelariggs_ Refactr | 2019
  22. @angelariggs_ Refactr | 2019 Morale: sense of common purpose level

    of psychological well-being emotional condition, as enthusiasm and confidence
  23. @angelariggs_ Refactr | 2019 Morale: sense of common purpose level

    of psychological well-being emotional condition, as enthusiasm and confidence
  24. @angelariggs_ Refactr | 2019 Morale: sense of common purpose level

    of psychological well-being emotional condition, as enthusiasm and confidence
  25. @angelariggs_ Refactr | 2019 sense of common purpose level of

    psychological well-being emotional condition, as enthusiasm and confidence Morale:
  26. @angelariggs_ Refactr | 2019 A culture of quality enhances your

    ability to build and launch high-quality products. @angelariggs_ Refactr | 2019
  27. @angelariggs_ Refactr | 2019 Lara Hogan Paloma Medina Dealing with

    Surprising Human Emotions http://bit.ly/refactr-lara-hogan Core Needs: BICEPS http://bit.ly/refactr-paloma-medina
  28. @angelariggs_ Refactr | 2019 Vaidehi Joshi Angie Jones Better Code

    Reviews http://bit.ly/refactr-vaidehi-joshi 10 Commandments of Code Reviews http://bit.ly/refactr-angie-jones