Thomas Eye Group - Newnan Office

Thomas Eye Group was highly recommended to visit for eye and contact exam. They have a self-service check-in which is easy to use. The waiting area was decorated nice and very clean.

I was seen by Dr. Ann Saracini, who was quick and efficient. She changed my contact lens to a monovision, which hopefully will suit me best!

The staff was very nice and attentive. In addition, they tightened my glasses without any hesitation.

Very pleased and highly recommended!

The eye doctors are fine and so is the contact lens lady but the people who work in the front and answer the phone are rude rude rude, that's if they'll even bother to answer the phone. They'll give you an email address and tell you to email but then don't respond. The only reason I've continued to go is because this is one of the few places in the area that takes my insurance. Luckily, my company is changing providers this year so I will probably go elsewhere for my next eye exam.

these people are awful. I had an appointment on a Friday and I was told I would be contacted early the next week. I was not I left three messages with the people in the department of Lasik and only after I called and spoke to someone and told him that I wanted my reports from the diagnosis email to me did I finally receive a phone call from the quote scheduler. I have still not received the email information I requested. These people are awful. My interview with Dr. Brown almost put me to sleep. I believe she was half asleep also.
stay away...

Thomas Eye is known for best practice eye care, equipment. They do not respect the patient's time. Your appointment time is a suggestion. The wait time to actually see the eye specialist is over 2.5 hours! This is an unacceptable practice. The staff is pleasant. They need a better scheduling system. Looking for other ophthalmologist options.

I have had such great experiences with Thomas Eye Group!!!! I love the doctor that sees my daughter and me. I also love the Peds Eye Dr too who sees my son.

The staff is very helpful and the website for ordering contact lenses has been AWESOME!!! Placed my order with ease and they arrived at my door sooner that expected.

Their billing practices are bad. They dont listen to patient requests and customer service is a joke. I asked to have eye check up done and said I would make separate appointment for refraction knowing how my insurances process. They ignored and went ahead with refraction. Refused to send to my vision insurance after several requests. I paid what my copays would have been but refuse to pay what my vision insurance would have covered had they submitted it. Not the first time I got burned by them but it will be the last.

I have been seeing an optician in the NY area for the last 20 years but due to COVID have been forced to go locally. Big mistake. The Thomas Eye Group practice is at least 15 years behind in terms of methods and practices. The peripheral vision exam constituted a tech waving her fingers around the room. Seriously? No retinal scan (been part of the routine exam now for 10yrs up North; no color recognition check; no mention of two freckles on my retina (need to be watched for the potential of trouble). The OD was dressed like she was going to Publix or the kid's playground. Pretty unprofessional all the way around. They dress like they practice - pretty casual. I feel that I have wasted my once annual checkup. I'll be returning to my OD in NY in January.

My wife and I have been going to Thomas Eye Group for several years and must say since they are now part of a larger group things have
deteriorated a bunch. The local staff in Newnan including the doctors are very good. However,the administrative activities that are connected with the group's headquarters in Atlanta are terrible. This administrative group coordinates setting up appointments; refers you to a very complicated website for ordering contact lenses and when they are involved they are not good at returning phone calls.
I could go on about other specifics but I think I've said enough. Suffice it to say we are disappointed

I had a wonderful experience with Dr. Ann Saracini. Her staff was very friendly and Dr. Saracini is an excellent communicator, she is wonderful with children too. I recommend her for the whole family. Check in was contactless and check out was easy.

The staff was very welcoming, kind & professional. They have implemented various protocols to ensure the safety of everyone in the office. Great!