Thomas Eye Group - Suwanee

I have been a patient at Thomas Eye Group for 24 years. I have never had a problem in the past. However, I have been trying to make an appointment with Dr. Neufeld for my eye spasms for 3+ weeks now. His front desk never answers the phone. I have left 4 messages for a callback to make an appointment. I have yet to receive a call. Wednesday of this week, I spoke to the appointment desk for the others doctors. She attempted to called 7 different numbers and not one person any of the phones. She said she would forward my request to his nurse. Here it is Friday evening and STILL NO CALL. I am so frustrated.

Terrible experience! Had a 2:15 appointment, showed up at 2 and checked in. Looked at frames until 2:30, sat down for another 15 min. At 2:45 I asked the front desk if I would be seen soon as I had to pick my daughter up from the bus (5 min away) by 3:30 to be safe. Couple minutes later a person comes out and seems confused about how she is supposed to get me out of there in 45 minutes, and makes me feel like I'm a moron for expecting 1 hr and 15 minutes to be enough for a routine eye exam. No apology, no empathy, no offer to make anything better. She said "we can't get you out by 3:30". SMH! So I left.

Sadly this is the norm lately, and the only way I can vote is to take my business elsewhere and hope for better. You should do the same, unless you just feel like watching HGTV in silence with strangers for no good reason. It's a good place for that.

It takes them several hours to see you so arrive with a picnic basket and blankets. Otherwise cool servants.

Waiting area at this location was 7-8 rows of closely positioned and uncomfortable chairs. Frankly, just too close and uncomfortable. Waited over an hour for my initial appointment. Finally, I asked the receptionist who said it might be 20 minutes or another hour, so I rescheduled for another day at a different location. Why do we even schedule appointments that aren't honored? A little communication from the staff to let patients know doctors are running late would be helpful too.

Super rude front office very unhelpful. I have them listed as a provider that confirmed they have them as a provider and the women on the phone said we don't take them and I call back my insurance company they said I need to explain it's a different name which is their vision and dental side for things.

I call back a few days after this and I got a total attitude from some lady telling me that it's the same company and I politely tried to explain that the vision is under a different name as the insurance advised me and she was not having it and hung up on me. I have never experienced this with a simple new patient request. Maybe if I was arguing a bill or truly being rude or disruptive, but trying to be a new patient and this is how they treat you? Also, keep in mind both rude people answering the phone on my two attempts were rude, so not sure if is worth another call.

I am in total disbelief that someone would be this disrespectful. I went online and see these awful reviews of people that had bad experiences and I decided it would be worth my time for me to share this awful experience. This is simply about trying to

Should have read (and believed) the reviews on this site before venturing in for a "visit" today. Where to start ?

This place sees you as a widget on a conveyor belt. It starts with a check in with a machine. They have 2 (1 was broken today). Standing in line to check in for my appointment 10 minutes while a perfectly functional human at the check out desk just hangs out doing nothing.

After I'm checked in, no one comes to get me and its now 50 minutes after my appointment time. I'm told "any minute", you are at the top of the list. 10 minutes goes by and patients that came in long after me are being taken back but I'm still there.

Finally, a tech with an attitude comes to get me to only explain that my insurance will only supposedly cover a wellness or contact lens exam in one visit. If I want both covered, I would have to make two appointments.

Last straw...I take my business out the door. Called another and better vision care center and was able to book an appointment for both exams in one visit and both will be covered.

What a joke. Take your business and your eyes elsewhere. This place doesn't deserve our time or money.

I went to Thomas eye group in Suwanee because it was close to my house. I saw dr Jeffery carlisle. It felt like he was in hurry both times I saw him. When I asked questions he gave me smart answers. he diagnosed me eyes as dry eyes. I went to different dr and totally different diagnosis. This office took my money anc didn't help. I would not recommend this dr or office to anyone out there. they are scammers and do not recommend

Horrible experience! The wait time is was too long and Dr Brown was not the best with children. While I was there other patients were also complaining about the extremely long wait time. Never again will I go back.

Just a heads up, if you need to purchase glasses...DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE. The doctors are ok, but the side where you need to purchase glasses is worse than horrible. I actually wish I had never even heard of this place. There is only one person that works this side and let's just say I had to come back 2 times just to order the glasses and the wait was OVER 2 hours each trip. After I finally got the glasses ordered I had to wait even longer than 2 weeks to get them because they entered my information incorrectly and didn't notify me that the frames were ready to be picked up. Then I finally get to the place, and the person to give me the frames isn't there yet. Had my child not already have frames picked out, I would have gone somewhere else.

Dr Heit from Roswell location is all about making money. At the surgery center he had people lined up like cattle. I had cataract surgery on both eyes. I chose the package that my insurance would pay for. After the surgery I realized my eye sight was worse! He told me that is because i have a
I stigmatism. He never mentioned that before the surgery. Now i have to wear glasses! During surgery they put you with a "twilight surgery " thats crap. You feel the uncomfortable procedure on both eyes! I would never recommend thomas eye group or dr Heit! Dont go!