Gorman McCracken Volkswagen Mazda

Our car required a software update. We scheduled the appointment. The lady at the service department was not aware of our appointment. Noah finally got us checked in. We waited in the waiting area for an hour and fifteen minutes. Noah returned and explained they would not be performing the update and we would need to reschedule.I declined and I found Patterson Volkswagen in Tyler. They will get our business now.

Update: Told my father about 3 days to diagnosis his 2016 Mazda. Not only did they try to take my 95 year-old father's car for $500. When we ask for the car back they tried to charge him $199 for a diagnosis they never did, because we came for the car the next day. We took the car and had it repaired for $200 in which they told him was gonna cost $4000.

DO NOT BUY HERE! ! If I could give them zero stars, I would have. I was pre-approved for a used vehicle at a set price. Had been working with them for 4 days before I could get there. When I did arrive, the price had jumped 4000 dollars. Said it was a market adjustment. Then said they would honor the original price. When it came down to price, they would not negotiate price of car, only the monthly payment. I asked the sales rep earlier in the week what the APR would be, and she wouldn't give it to me. Then the finance director told me what it was, and when my wife asked if that was what the bank said or was it his, he got up and walked out of the meeting, and said have a nice day. He said nothing to me when he left. No thank you, no hand shake, nothing. I confronted him about his behavior in his office (finance director) and he said he felt offended by my wife asking "all those questions". And said that our questions about the numbers were offensive and that we were being difficult to the sales reps. A verbal confrontation ensued, when he sarcastically apologized. Went to the new car side, after speaking with another sales man, he informed me that the finance director told him that they would no longer do business me me, and would not longer purchase my trade in, because I was being difficult. So not only did I not buy the car I traveled 2.5 hours to buy, but he black listed me at the new car side, because he was "offended" So, at Gorman McCraken, you better not ask any questions! Just take what they give you, be a happy ignorant person, and take the car salesman at their word. And remember, whatever your APR they give you, it's be jacked up atleast 4 or 5 points.

I cannot even give them a star, but I must, to finish the review!! The service department is a joke! If a customer comes in and says I need my Air Conditioner fixed you would think they would analyze everything that was wrong with the system, call the customer tell them what was wrong and let them know how much that was going to cost. They did not even do that. They put a new compressor on an 18-year old system and called the customer up and said it was ready. Now, you know if there are any mechanics out there reading this that you CAN NOT do this!! Everything must be checked out. Dryer, condenser, hoses...etc. To make sure the system is going to work properly. Well apparently, they really do not give a Rats Ass about all that because that did not happen!! The customer was charged $1200.00 dollars for a new compressor and sent on. Without writing a book about everything that happened after that I will make it a little short. The customer ends up taking Jetta over to another vehicle repair place that works on Air Conditioning systems. Now, because Gorman McCracken did not replace everything that needed to be done. The NEW compressor that cost $1200.00 is now worthless because it has metal fragments in it for the other parts that were bad. Oh! NOOOO the air conditioner does not work!!! Gorman McCracken does not care! I put a review on their Facebook page, and they took it down and blocked me!! I told nothing but the truth! They have no honor, respect, concern for the customer, and they do not feel bad at all for the $1200.00 that they STOLE from the customer! If this is the way, they treat customers they DO NOT need to be in business!!

I had my car in their shop for over 5 days and they could never figure out what was wrong with it. Had to take it to another facility for needed repairs. IDIOTS

Took my 2017 Passat into the service department because it had a massive oil leak.
It needed a rear main seal. I was notified by the service manager "nick" that they had tried to fix my car, but were unable because the crankshaft was scored. He was very adamant that i needed a $10,000 dollar new engine because mine was "unfixable" and would not even entertain the idea that the technician had not performed the repair correctly.
I only paid them so I could pick up my car and take it elsewhere. When i picked up my car, the transmission was slipping badly!!
There was NO transmission issue when the car was dropped at Gorman McCracken. It was driven into the shop. The transmission had to be removed to attempt the engine repair.
I ended up trailering my car to a shop in Dallas, who not only fixed my "unfixable" engine, but found almost no fluid in my transmission. This whole debacle ended up costing me the $1200 i paid Gorman McCracken to NOT fix my car, $200 to trailer my car to another shop, $1300 to actually fix the original problem, and $1500 to fix the transmission problem that magically appeared when i picked up my car from Gorman McCracken.
Do yourself a favor and skip these folks. If they will do this to me, they will do this to you!

I took my car in for the routine oil change and the next morning I walked out to oil all over my garage. This happened on a Sunday, so of course they are closed. I had to call for help to get my front end jacked up enough to get under the car and find out that 1. they lost a screw to my protective cover and 2. they did not tighten the oil plug screw. I had to get a ride to O'Riely's to buy oil to put back into my car. The next day I went up there and they apologized and offered me a free oil change on my next visit, but no reimbursement for the oil change or the oil I had to buy to replace what leaked all over my garage. It was one or the other, in my opinion it should have been both. They offered to detail the car for free, which I accepted. I arrived at the dealership at 3:30pm and by 6pm I'm still waiting on my car. A man comes around the corner with a surprised look on his face and states he did not know I was still here. Long story short, the lady had left and failed to tell him I was waiting on my car. I really do not want to go back because I'm scared this will happen again. This is my second car from them, but I may be looking elsewhere in the near future.

I will never go to this place again. I went in for an oil change and was told my oil pan was stripped and it would cost me $1400. They blamed the previous dealership. I refused to pay because I didn't do anything to cause the damage. After contacting the previous dealership they decided to charge me $250 for parts only. I paid it just to get the hell away from that place as the general manager even asked the service manager to patch up my car enough to drive to Dallas. He then offered to cut the price in half and I would pay $700, again for something I didn't cause. After getting my car home I found scratches on my front light panel. They changed a bulb and looks like the idiot tech tried to make a drawing on the cover with a screwdriver. Scratches everywhere. Then my side panel is sticking out because of screws not being replaced. They should be stripped of the Volkswagen name. Now I don't know if the repairs were made and if they screwed something else up. It's sad when you can't trust a dealership. They never have to worry about me going there ever ever again. Wish I could give a negative rating.

While I've bought 4 cars in a row from this dealership, Mike Lopez and the entire team made this experience the best yet! From the salesman to the credit manager, it could not have gone better. They diligently answered al my questions and went above and beyond to make everything seem less for me. I didn't leave the dealership until they made sure everything was set up like I needed it to be. They also checked on me after a few days to make sure everything was going well.

I took my car in for a recall and when it was returned to me the moonroof shade was stained. The shade was spotless before I handed it over to Gorman McCracken. They offered to have it cleaned for me and I returned to have that done. When the cleaning was finished it looked worse than it had before. I was told that was all they could do. My question is how can a dealership take your vehicle for a recall and mess it up and then expect you to just live with it??? If I could give this dealership less than 1 star I would. Do not trust them for any maintenance or recall repair because if they mess up they will not honor their mistake and fix it. Poor management and poor workmanship. My car is still under warranty and was in pristine condition before it was placed in the hands of Gorman McCracken!!!