Villanova University

 

 

 

Posting Details

Posting Details (Default Section)
Posting Number: 20192329S

Position Title: Communication Officer

Position Type: Staff

Recruitment Type: Internal/External Applicants

Work Schedule: full-time/12-months

Department: 502-Public Safety Department

Position Summary:

The Communications Officer staffs the communications center for the department. Responds to all incoming telephone and radio calls and dispatches officers as needed. Provides a variety of information to University community members and others. Acts as a central resource for University information during non-business hours. Utilizes several specialized software systems including a CAD records management system, student records system, fire alarm system, access control system and CCTV system. Distributes and controls access to keys, radios, vehicles, and other departmental resources. Assists with dispatching fleet passenger vans after regular business hours.

Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

 

Duties and Responsibilities:

• Answers all incoming radio and telephone calls to the department; screens and prioritizes requests for assistance and information. Maintains on-going dialogue with callers for information. Maintains calm during emergency or stressful situations. Documents each call for assistance or information using departmental incident reporting system. Transfers telephone calls as appropriate. Process walk-in requests for services.

• Prioritizes calls and incidents, directs departmental resources to resolve in-progress incidents. Communicates and dispatches on-duty facilities personnel to maintenance issues on campus. Dispatches Villanova Emergency Medical Service ( VEMS ). Communicates with outside emergency response agencies (911, Radnor Police, Fire Departments) during emergency situations by phone and radio.

• Operates and maintains the Commonwealth Law Enforcement Assistance Network (PA CLEAN ), PA Justice Network ( JNET ), National Crime Information Center ( NCIC ) and other record management systems as directed for validation of drivers' licenses, vehicle registrations, criminal histories, wanted information and other vital information for officers in the field. Operates Mobile Data Terminal software feeding information on in-progress calls directly from the Delaware County 911 Center.

• Maintains knowledge of all vehicle and officer assignments; keeps shift supervisors(s) informed of all appropriate incidents

• Process walk in requests for services.

• Prepares Daily Summary Sheet and other pertinent computer aided dispatch ( CAD ) paperwork/programs for supervisory approval; lists all incidents and their resolution, notes unusual occurrences, accounts for all members of the shift and their assignment.

• Issues keys to University passenger vans and logs outgoing and incoming vans into fleet management software. Answers parking related questions after normal business hours.

• Monitors CCTV systems, alarms systems and access control devices; informs shift supervisor and documents irregularities.

• Performs additional duties and assists with special projects as assigned.

 

Minimum Qualifications:

• High School diploma or equivalent required.

• APCO (Assocation of Public Safety Communications Officals) certification as a Public Safety Telecommunicator preferred or ability to become certified within 6 months of hire date.

• 3 years professional work experience required.

• Functional knowledge of emergency dispatching and communications centers required.

• Average typing skills and light filing skills required.

• Ability to operate personal computer and associated software packages is essential.

• Ability to operate computer programs for alarm systems, CCTV systems, J-Net and CLEAN and access system.

• Ability to operate various telecommunications equipment, including voice over IP phone system, CAD Records Management ( ARMS ), hand-held two way radio, TTY telephone for hearing impaired are required.

• Effective written communication skills.

• Excellent prioritization and judgement skills.

• Excellent ability to handle multiple incidents/situations simultaneously, prioritizing tasks according to their significance.

• Ability to remain calm in stressful or emergency situations.

 

Preferred Qualifications:

• Prior Dispatching Experience Preferred.

• Understanding of public safety operations in a University setting preferred.

 

Physical Requirements and/or Unusual Work Hours:

• Use of phone, radios and multiple computers and hardware.

• Must be able to view numerous surveillance cameras for extended times and record significant information in Computer Aided Dispatch software.
• Remain in a stationary position for extended periods of time. The person in this position frequently communicates with mobile units and answers phone calls, sometimes simultaneously. Must be able to exchange accurate information in these situations.

• Constantly operates phones, radios, multiple computers and CCTV cameras.

 

Posting Date: 12/09/2019

Salary Posting Information:

$41,000

 

Salary Band: G

Job Classification: non-exempt

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you first hear of this employment opportunity?
   • Indeed.com
   • Higheredjobs.com
   • LinkedIn
   • Glassdoor
   • Chronicle Vitae
   • Academic Keys
   • PA CareerLink/JobGateway
   • Professional Affiliation/Trade Website
   • Diversity Association/Publication Website
   • Advertisement in Academic or Professional Publication
   • Referred by a current or former employee
   • Referred by a friend or family member
   • Heard about it at a conference or career fair
   • Browsing the Villanova website
   • Other
2. * If your answer to the above question is "Other", please specify the source below. If this question does not apply to you, enter N/A.

   (Open Ended Question)

 

Documents needed to complete your application:
Required Documents

1. Cover Letter / Letter of Interest
2. Resume / Curriculum Vitae

Optional Documents