YES24 TICKET

2019 SPECTRUM DANCE MUSIC FESTIVAL

subtitle: : PROJECT HUMANOID
Genre: : [Live Concert]
Date: : Sep 07-08 , 2019
Venue: : The Nanji Hangang Park, Seoul
Age Limit: : 19 years and over
Show inquiry: : global_yesticket@yes24.com
Time: : -

Ticket Price

※ Please make sure you are signed up and logged in prior to the purchase.
※ Credit card(Except for American Express cards issued outside of Republic of Korea and China Union Pay cards) and PayPal is available for payment.
※ Please note that some of payment methods may not be able to use when you place your order.

※ All presale tickets in English booking page should be picked up at ticket booth on the show day.

※ Only CREDIT CARD is accepted for the payment. (Except for The China Union Pay card)

※ If you try to purchase the ticket with MAC and Chrome, purchasing system can be unstable.
Please try with Windows and IE.

We regret to inform you that we have decided to postpone SPECTRUM 2019 after considering the weather conditions forecasted for this weekend. It seems very likely now that Seoul will be in the center of Typhoon “Lingling” around noon on Sept 7.

We have been studying the weather from Sept 2, when the typhoon had first made its form. Since then, the typhoon has been heading towards the Peninsula; and by Sept 6 heavy rain and severe wind, accompanied by the typhoon and the storm, is expected to hit Seoul. The wind speed is predicted to be twice above the safety standards in Seoul, and even stronger in the west coast which we are afraid would likely result in cancellation or delay of flights into Korea. We have also been insisted by Han River Headquarters, a Seoul Metropolitan Government organization that administers the venue, to reconsider the dates for the event.

For the past year, we have been working very hard to prepare and bring you a unique festival experience that only SPECTRUM can produce. The set-up of the venue began early Monday morning and has been well underway, and has nearly reached its completion at this point. However, we had to make this difficult decision in order to avert any possible safety accidents that may occur to our audience and staff.

The postponement will be scheduled after we check venue avails and general conditions. But since we are unable to tell when at this point, we will undergo a full refund of the tickets as previously announced.

We will also be making refunds for those that have canceled their ticket after 9:00 am, Sept 2, when we first made the announcement regard the inclement weather.

We apologize to all ticket buyers, who would have been disappointed at this news. We hope to reorganize and come back soon.

Thank you.

<REFUND NOTICE FOR YES24>

If payment was made with credit card, we will be sending you an E-mail about the refund today (Sept 5), and sequentially cancel your credit card billing (including any service charge for booking and delivery).
We are expecting the cancellation to appear on your account within 7~10 business days depending on the credit card company.

For those that have not received our E-mail, or have any other inquires regards the refund, please contact us through the below number.
[Yes24 Refund/Cancellation Inquiries: global_yesticket@yes24.com]

How to cancel my ticket

- Please confirm 'My Ticket→Click →Purchase/Refund. And click "Cancellation" button
Cancellation Policy
- > Cancellation Deadline
  1. (Show on Tue~Sat) available till 5 pm prior to show day to cancel
  2. (Show on Sun/Mon) available till 11am on Sat. to cancel
  3. (Show on hollidays/the day after hollidays)
     - (Show on the day after hollidays) same as above #1,#2
     - Not availble to cancel on hollidays
     * After the due has passed, no cancellation/change/refund
  
  > Cancellation Fee
  1. No Cancellation Fee is available in 7 days from purchase date.
  2. 8 days from purchase date
     - ~ until 10 days before showday : Musical, Concert, Classic, Ballet 4,000won per 1 ticket / others 2,000 won per 1 ticket (But, 10% of paid amount)
     - 9 days before showday ~ 7 days before showday : 10% of paid amount
     - 6 days before showday ~ 3 days before showday : 20% of paid amount
     - 2 days before showday ~ 1 day before showday : 30% of paid amount
  
  * No.2 policy will first be applied.
  * If your cancellation is in within ten days from event day even if it is in within 7 days after booking, cancellation fee will be charged.
  1. · Booking fee can be refund until 23:59 on the day of the purchasing, Otherwise impossible.
  2. · Delivery charge won't be refund for ticket that delivered or returned.
  3. · Each different show has different cancellation policy. Please check the policy for relevant show.
Refund Policy
- 1. Credit Card
  - After 4~5 days(businees days) of purchase, credit card approval will be cancelled.
  - Cancellation fees and booking fees can be charged depending on the time of cancellation, and refunds will be made except for the fees.
  - If you have already received the ticket, the delivery fee is non-refundable.
  - If your order is unpaid, approval details and purchase cancellation are available
  If you cancel orders after payment with card charge, it will be deducted next month
  - If you cancel orders after payment, it takes three to seven(3~7) days
  - Refund date is depend on credit card company's policy. please call credit card company for more details.
- 2. PayPal
  - All refunds will be sent back to the payment method of your original payment.
  - If you paid by Credit of Debit card, your refund will go to your card within 30 days.
  - If you paid by PayPal Cash or Bank transfer, your refund will go back to the PayPal balance within 5 business days.
  - Beyond 1 day of the date of the original payment, PayPal's transaction exchange rate ( including a currency conversion spread ) on the date of the refund will apply.
  Therefore, due to changes in fees and exchange rates, you may not be able to receive the full amount of the original payment.(10 cents for PayPal payment fee is not refundable even if the reservation is canceled.)
  - If you need further information, please contact PayPal.

Cancellation Policy
> Cancellation Policy
1. · The validity period of the ACE membership code is 30 days from the date of issue.(ex. When you issued ACE membership code on 12/1,
  the validity period is until 12/31)
2. · If the ACE membership code expires, you can’t use it. You can only get a refund if you cancel it directly on MY PAGE.
3. · For changing to ACE membership, you have to register issued ACE membership code at Lysn.
4. · Before the completion of registration and certification procedure of ‘ACE membership code’ for conversion to ‘ACE membership’ in ‘Lysn’,
  Cancellation of purchase of ‘ACE membership code’ is possible according to the reimbursement policy of YES24, without any separate cancellation fee.
5. · After registration and certification process is completed in ‘Lysn’ (completion of conversion to ‘ACE member’), certain amount of penalty will be incurred,
  and the remaining amount will be calculated and refunded in proportion to the remaining 'ACE membership’ validity period.
6. · When the cancellation fee (refund fee) has been occurred, only in the case that you pay the refund fee first you can cancel the purchase of
  ACE membership code.
7. · If you receive the ‘Membership card and Welcome kit', the shipping fee won't be refunded.
8. · To proceed on reimbursement process, the buyer of the‘ACE membership code’ must also maintain his/her YES24’s membership during the period of
  ‘ACE member’ status from time of purchasing ‘ACE membership code’.
9. · Full reimbursement will be unavailable from time when any of the benefits for “ACE members’ such as preemption for the artist’s concert, paid fan meeting, etc. is already provided or the Welcome Kit and membership card production is already started.
Refund Policy
> Credit Card
1. · After 4~5 days(business days) of purchase, credit card approval will be cancelled.
2. · If your order is unpaid, approval details and purchase cancellation are available. If you cancel orders after payment with card charge,
  it will be deducted next month
3. · If you cancel orders after payment, it takes three to seven(3~7) days
4. · Refund date is depend on credit card company's policy. please call credit card company for more details.