Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Mooval Removals has undertaken all relevant insurances. This includes marine transit insurance, as well as public liability insurance. Our customers can have peace of mind knowing that their treasured belongings are safe with us.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Mooval was initially a logistics company specialising in the delivery of road freight. We were predominantly a business to business platform. We have since transitioned to the business to consumer space and have never looked back. We hope to be a leader and innovator in this space

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

All our customers are special to us and we do our utmost to make every experience a happy one. We would love to share a particular story, however the word limit would not allow us to go in as much detail as we would have perhaps liked. Ultimately all our customers are our favourite!!!

Question 4

What do you like most about your job?

Accepted Answer

There is nothing more satisfying than seeing a customer move into their new house, all their precious items packed away and unloaded. The Mooval Removal team is beyond happy once that final box is unloaded, and we get to see a huge smile on the customers face.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are they suited to the task at hand? Will they provide a safe, friendly and reliable service? Am i paying the right price?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much does it cost? Do you have insurance?  The cost is reflective and dependent on the total items that need to be moved Yes, as mentioned in a previous question, Mooval Removals has full insurance

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Mooval Removals is well renowned and trusted name in the transport and logistics sector. We have many satisfied customers, a brief look at our testimonials page, google reviews, and social media accounts would attest to this

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Mooval Removals provides a premium service with out the high price tag. All our removalists are safe, friendly and provide a professional service. No call out fees, no hidden costs and additional charges. Sit back, relax and let the team at Mooval Removals take care of the rest

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It is important to know the list of items that need to be relocated, apart from the standard items such as fridge, washer, sofas, there are also many other large bulkier items that need to be stated for us to give a more thorough and accurate quote.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can dissemble large items such as beds to reduce the overall time. Furthermore if all small items are packed and stacked in the middle of each room, this would allow our movers easy access to the large and bulkier items.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All Oneflare customers get the opportunity to take advantage of our limited time offer of 10% off standard charges. Mooval Removals customers also do not get charged call out fees, depot to depot charges, as well as any other hidden fees that other companies tend to charge

Question 12

What makes your pricing competitive?

Accepted Answer

Our prices reflect the service we provide for our customers. We follow all relevant guidelines, do not take any short cuts, and we provide the utmost care to ensure your belongings are well taken care of. Our prices are industry standard.

Question 13

How do you normally charge for your service?

Accepted Answer

Mooval Removals terms of service and rates depends on the relevant task at hand. For smaller moves we allocate smaller vehicles whilst for larger moves we dispatch larger trucks. We charge an hourly rate for each job. Rates start as low as $50 per hour and vary according to the job

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Mooval specialises in residential domestic home moves as well as commercial office moves. We carter for micro moves, which are smaller moves as well as your larger 3-4 bedroom home moves.  We have a truck for every application.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Mooval Removals has been a leader and innovator in the transport and logistics sector. All our drivers, and offsiders are background checked, fluent in english, have exceptional customer service skills, and are trained in load restraint.

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