Devsisters Support

CookieRun: OvenBreak
CookieRun: OvenBreak
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Network Connection and Device Problems
In-App Purchase Problems
Account Management

Check These First!

I didn't receive my Invitation Event reward!
What is the Royal Club?
I've subscribed to the Royal Club Membership by mistake. Can I cancel my subsciption?

Troubleshooting

I can't install the game.
Why can't I update the game?
I can't connect to the game. What do I do?

Terms of Service

Terms of Service

Why is fair play so important?
Terms and Conditions for a fair and fun playing environment
About illegitimate selling of Crystals

Please make sure to save your game with your Game Center or Google Play account!
I'd like to save my game with Game Center
I'd like to save my game with Google Play.

About Guild Runs
How do I create or disband a guild?
How do I join or leave a guild?

Magic Laboratory

What is Magic Laboratory?
How do I use Magic Laboratory?
Where can I find Magic Ingredients?

What are Cookie Trials?
Trial Star Candies

What is Breakout?
What can I get from the Breakout Mode?
Breakout Normal Mode

Coins, Crystals and Payments

What is the Royal Club?
I've subscribed to the Royal Club Membership by mistake. Can I cancel my subsciption?
Is CookieRun: OvenBreak free to play?

How can I earn my Cookies' Affection?
How do I unlock new Cookie relationships?
Wait, how can a CookieRun?

What are Pets?
How do I obtain new Pets?
Can't I just buy Pets?

What is a 'Treasure'?
How can I obtain a Treasure?
Can't I just buy Treasures?

What are Cookie costumes?
How can I get Cookie costumes?
What are Jelly shapes?

My Cookie has suddenly collapsed during the Race!
I'd like to swap the Jump and Slide buttons.
Rescuing a Cookie from a hole

Island of Memories

What is the Island of Memories?
How to play in the Island of Memories.
About Island of Memories missions.

What are Magic Candies?
How can I make a Magic Candy?
What is Magic Candy Blessing?

What are 'Lands'?
What is a Race?
What do I have to do to unlock a new Land?

About Champions League

About Champions League

What are 'Trophies'?
How do I get Trophies?
Can't I just buy myself some Trophies?

How can I raise my Escape Level?
What advantages do I get for raising my Escape Level?

Can I ask a friend to donate Cookies or Pets to me?
Cookie & Pet as Gift
How do I delete friends?

Privacy Policy

Parents Guide
My child made an in-app purchase. Can I get a refund?
Who processes in-app purchases?

Update & Feedback

Where can I submit my feedback for the game?
When is the next update?
How do I report a bug?

CookieRun: OvenBreak

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