Welcome to the Patient Survey for 2019

Please complete all question to the best of your ability so that we can

use the results to create an Action Plan for the future development of the

surgery and patient services.

Receptionists and Booking Appointments

1. How helpful do you find the receptionists at Abington Park Surgery?

 
 
 
 

2. How easy is it to get through to someone at Abington Park Surgery on the telephone?

 
 
 
 

3. The last time you called Abington Park Surgery were you able to make an appointment with a GP or Nurse?

 
 

4. If you require an urgent consultation with a doctor, are you able to book an appointment on the same day?

 
 
 
 

5. How easy is it for you to book an appointment ahead of time at Abington Park Surgery?

 
 
 
 

6. Are you aware of the online appointment booking service Abington Park Surgery offers?

 
 

7. How do you currently book an appointment at Abington Park Surgery?

You may select more than one option

 
 
 

8. How did you find the overall experience making an appointment at Abington Park Surgery?

 
 
 
 
 

Opening hours and Appointment Times

The current opening times for Abington Park Surgery are:

Monday

8:00 am – 6:30pm

Tuesday

7:00 am – 6:30pm (extended hours)

Wednesday

7:00 am – 8:00pm (extended hours)

Thursday

8:00 am – 6:30pm

Friday

8:00 am – 6:30pm

Saturday

Closed

Sunday

Closed

9. Are Abington Park Surgery’s opening hours convenient for you?

 
 
 
 
 

10. Which of the following options would make it easier for you to see or speak to someone at Abington Park Surgery? You may select more than one option

 
 

Other – please specify below

11. When booking an appointment how satisfied are you with the times available to you?

 
 
 
 
 

12. When booking your last appointment how satisfied were you with the type of appointment offered?

 
 
 

13. How do find the overall experience of booking an appointment at Abington Park Surgery?

 
 
 
 
 

Most Recent Consultation with a Doctor

14. How would you rate the time given for the consultation?

 
 
 
 
 


15. How would you rate the way the doctor listened to you during the time consultation?

 
 
 
 
 


16. How would you rate the way the doctor explained tests results and treatments with you during your consultation?

 
 
 
 
 

17. How would you rate the way the doctor involved you in decision making about your care in the consultation?

 
 
 
 
 

18. How would you rate the way the doctor treated you with care and concern during the consultation?

 
 
 
 
 

19. Did you have confidence in and trust the doctor you saw?

 
 
 


Most Recent Consultation with a Nurse

20. How would you rate the time given for the consultation?

 
 
 
 
 

21. How would you rate the way the nurse listened to you during the time consultation?

 
 
 
 
 

22. How would you rate the way the nurse explained tests results and treatments with you during your consultation?

 
 
 
 
 

23. How would you rate the way the nurse involved you in decision making about your care in the consultation?

 
 
 
 
 

24. How would you rate the way the nurse treated you with care and concern during the consultation?

 
 
 
 
 

25. Did you have confidence in and trust the nurse you saw?

 
 
 

General service from Abington Park Surgery

26. Overall, how would you describe your experience at Abington Park Surgery?

 
 
 
 
 

27. Would you recommend Abington Park Surgery to someone who had moved into the area?

 
 
 

28. How would you rate the cleanliness of Abington Park Surgery?

 
 
 

29. Please add any other comments or suggestions you would like to make to improve Abington Park Surgery?

About you

It would help Abington Park Surgery to understand your answers if you could provide us with a little information about yourself

30. Are you?

 
 
 

31. How old are you?

 
 
 
 
 
 
 
 

32. Do you have any long standing health conditions?

 
 
 
 

33. Ethnic Background?

 
 
 
 
 

Other – Please specify

34. Which of the following options best describe you?

 
 
 
 
 

Other – Please specify

Thank you for taking the time

to complete this survey.