71%

The glue binding your customers to you isn’t as strong as you think it is. 71% of B2B customers report being willing to switch suppliers whenever necessary. The key to eliminating strategic account defections is to become essential to your customers.

UP NEXT AT SAMA:

SAMA Academy Online & In-person
April-December | Register now!

2024 SAMA Annual Conference

May 21-23, 2024
Fontainebleau Miami Beach Hotel

Celebrate SAMA's 60^th in Miami! Learn more.

Account Management Skills for Sales
LIVE Online Training June 6-20 | Learn more!

SAM Solution Center

Tools, resources and knowledge from experts in the SAMA community.

➊ Knowledge & best-practice sharing

The SAMA community comprises the largest, most diverse community of strategic accounts practitioners in the world, and we mine them continuously for insights and emerging practices.
Learn more

➋ Tools to benchmark your program or strategic account managers

Need real data to justify and/or guide investment in your strategic account management initiative? Our individual competency assessment and SAM program assessment will show how you compare to hundreds of other global B2B companies in our database. Get started

➌ TAILORED, COMPETENCY-DRIVEN TRAINING & CERTIFICATION

The best strategic and key account managers outperform average ones by a factor of 3X. We have trained thousands of SAMs, KAMs and GAMs to produce outsize growth and profitability by delivering differentiating value to their customers. Learn more

➍ Connections that matter

Whether you are looking for the what, the how or the who, SAMA can connect you with SAM practitioners who have overcome the exact challenge(s) you’re facing. It’s literally what we’re here for.
Join us

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Preparing Your Accounts for Explosive Growth

Mark Allen Roberts, CEO of OTB Solutions, delivers practical, no-smoke-and-mirrors insights to prepare your accounts for explosive growth. Learn about what steps and frameworks top-performing SAMs and their teams take to drive explosive growth in revenue, gross profit, and market share. Mark is a past SAMA presenter, author of the book "Driving Explosive Growth" and a certified Scaling Up business coach with over 35 years of experience in helping drive explosive customer growth. Watch the webinar.

SAMA 2024 Annual Conference:

Celebrate SAMA's 60th anniversary at our 2024 Annual Conference in Miami, FL May 21-23!

Join us at the legendary Fontainebleau Miami Beach hotel to explore three parallel tracks, focusing on Critical Skills for Strategic Account Managers, SAM Program Design and Management, and SAM Talent Development — specifically designed to deliver maximum impact for you and your organization. With six decades of dedication to excellence, our conference continues to showcase best practices and unparalleled expertise, and we invite you to shape the future of strategic account management with us. Learn more or REGISTER NOW.