Professional Documents
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ISSN No:-2456-2165
The type of research used is qualitative research, "developing concepts that help understand social phenomena in natural
settings, emphasizing understanding, experience and looking at participants", (Miles, Huberman dan Saldana, 2014).
IV. RESULTS AND DISCUSSION II, the number is still relatively large. As is known, PT
Angkasa Pura II provides Contact Center 1500138 and
When looking into the number of complaints from Twitter @ contactap2 Social Media services to connect with
airport service users under the handling of PT Angkasa Pura airport users”, (Angkasapura, 2017).