FAI scoops Focus Money award

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Air ambulance jet operator FAI Aviation Group has been named Germany's Best Airline by business magazine Focus Money in its first ever detailed market survey of 20,000 brands in Germany.

The company scored highly across several key parameters including level and quality of service, price versus performance, consumer recommendations and trust in the product. Delighted with the recognition, chairman Siegfried Axtmann comments: “It's an excellent endorsement for us and has been achieved through the sheer hard work and dedication of our great team and our continued investment in the company.”

The award comes as FAI continues to experience consistent growth. Last month it added its first Bombardier Challenger 850 to the 25-strong fleet. The aircraft is available immediately for charter in 14-seat VIP configuration and can be converted for medevac transport. This addition serves to strengthen the company's position as one of Europe's largest Bombardier operators, and brings significant operational and cost benefits.

FAI inaugurated its new 4,500 sqm carbon neutral Hangar 8 at Nuremberg airport last year. Credited by the company as the largest general aviation hangar complex in Germany, it complements the company's existing 2,000 sqm Hangar 6 and 3,000 sqm Hangar 7. Its dedicated maintenance division FAI Technik, which specialises in Bombardier business jet MRO, also continues to grow. It recently completed its fifth full Global Express aircraft cabin refurbishment and, following record financial results in 2017 with revenues of just over $11 million, the division anticipates still higher revenues for the current year of around $13.7 million.

The Focus Money awards are based on the results of a German research study conducted by Focus Money and independent goods and services investigator Deutschland Test, and supported by the market research company Institut fȕr Management und Wirtsschaftsforschung and the International School of Management. A total of 256 business sectors were included and 33.4 million online responses were collated from customers across 20,000 brands.