1,360 total
Fantastic service! They helped me out of a huge issue I had. They were super supportive and made everything so easy! I would tell you one of the best customer service experiences I have had in awhile.
Date of experience: April 22, 2024
As a full-time RV traveler, I appreciate the service US Global Mail provides. I can have packages sent there in addition to my regular mail. I can view my mail online and determine if it is important. They filter my junk mail too. The street address is quite helpful for my accounts that don't recognize PO Boxes.
Date of experience: April 08, 2024
I retired and moved overseas almost a year ago, and set myself up the US Global Mail as part of the move. Setting everything up was quick and easy, with everything ready and available on my effective date.
The notification process for mail received is efficient and timely, as are the orders I need to put in sometimes (scanning, forwarding, etc.). Great service and value.
Date of experience: April 14, 2024
I've been with them for over 14 years and they are by far the best service for handling mail. Their customer support efficiency is incredible as well. They have a customer for life here.
Date of experience: April 15, 2024
US Global Mail has been most efficient and, what I value more, their customer support has been exemplary. I have had a lot of problems with the post office forwarding my mail and everytime I have approached USGM for help on their end the response has been timely, friendly and helpful
Date of experience: March 10, 2024
Best is to talk to a person. I left message, she called back. We also communicate by e mail.
The only problem is shipping cost is a bit high Al hough they said it was estimated
Date of experience: February 27, 2024
Always a fast friendly response to any question or special requests. No better mailbox for US expats.
Date of experience: March 18, 2024
I am very happy with both the product and service. In the few instances in which there have been questions or mishaps, USGM responded quickly and resolved positively.
Date of experience: February 18, 2024
I spoke to one representative at the end of October and understood that I stopped the service at this conversation. Received a bill in December and when questioning I was told I had to cancel it online. I use your service every year cfor 6 month and, as a loyal customer I expected a jest of at least credit the 2 month I paid for to the next time I use you. But heard nothing. Very disappointing!
Date of experience: December 30, 2023
I am always impressed by how fast I hear from you, whether I need something scanned or sent to me. Recently, you unpacked a shipment for me so I could look at the contents and make a proper declaration. You walked me through the steps and made it so easy. Your staff have always been kind and considerate which I do appreciate.
Date of experience: October 20, 2023
I needed a reliable method of not missing any mail while I was traveling for 4 months and had no permanent address. US Global Mail completely fit my needs so I could be assured I wouldn’t miss anything important.
Date of experience: December 31, 2023
EDIT: dropped to one star because when confronted regarding reported thefts and improperly opened packages the management basically said "we're safe" without addressing the claims. It's suspicious, it's sketchy and they have no appetite to address it. So I do NOT recommend using them at all.
I don't do mail scanning. 99% of what I use these services for is package relay - I'm on the move and the place I'm at tends to mistreat packages. So I have packages routed here and then forwarded to where I happen to be.
1. Buried in their terms is a line that basically gives them FULL authority to open any packages, whether you say they can or not. The problem with this: there's a banking scam going around where people are getting access to things that should be impossible without access to bank statements or other sensitive mail, and the scammers are in Texas, where these people happen to be HQ'd. This isn't an accusation, it's a troubling point: I don't want ANY package or mail opened by them without my say-so. (And don't respond with "we reserve the right to..." - I don't care. The banking scam being in your backyard is too convenient for my peace of mind.)
2. The shipping prices are outrageous. USPS is having major issues out of Texas (not USGM's fault), but USGM refused to just contact the other carriers and negotiate some discounts at least until USPS gets their act together. We're talking over $300 in some cases.
3. You can't have multiple locations/addresses under a single account (Which would help mitigate the issue with the packages a bit by letting me have a closer address for pickup). The reason this one matters: for the most flexible handling options they require you do the Texas location vs. another, because the others are outsourced to office supply stores and you won't get the same quality of service (they even admitted this when talking to them).
The largest problem is the unfettered right to open your stuff whether you want them to do or not - which is a HUGE security concern. If you don't care about that, they're alright for the money. Just keep an eye on your bank because it's almost certain you're going to get breached at some point.
Date of experience: March 18, 2024
I believe that I am a huge Customer Service challenge! The reason for this is my vision problem. I have Macular Degeneration, and I am losing my eye sight. That makes it very difficult sometimes, when I need some help.
I needed some assistance to get back into my Mail Box account, so I contacted the help line. My Agent was Nam-Anh. I want you to know that it seems like his patience seems to be endless. It took about a week of emails back and forth. I kept saying that I had followed all his directions, but nothing was working! I just could not see what he was telling me! Finally this problem was solved, and I was more than appreciative of the incredible patience shown by Nam-Anh. You never really know who you are dealing with in Customer Service! I worked Customer Service for years and his patience and kindness are very much appreciated!
Date of experience: January 17, 2024
We used this service for about three years when we were overseas, and then when we were back in the US but not in a permanent location. The customer service was exceptional each time I needed assistance, which was maybe 2-3 times. My packages were delivered reliably. I appreciated the peace of mind knowing my mail was safe. Honestly, now that we're in a permanent location and no longer need this service, I'm nervous about going back to using a regular mailbox on the street!
Date of experience: November 10, 2023
I have used this service for 6 years and have never been disappointed in the quality of care and expediety of my issue or questions being addressed and or fixed.. Thank You for having such a great crew working for you.
Date of experience: January 23, 2024
Living abroad in the Middle East and relocating back to the sates this service and their staff was hands down the best solution to receiving your mail. Truly can’t thank Marilyn and the rest of the warehouse staff!!
Date of experience: December 24, 2023
I recently had a tax document couriered to my US Global mailbox that I needed urgently. DHL delivered it three days later, to Canada. It would have been even faster if I had not missed the cut off time (in a different time zone). I have also been impressed by fast scanning services in the past.
The only weak link in this is USPS because they don't seem to be forwarding mail to my US Global box in a reliable or consistent manner.
Date of experience: March 17, 2023
Being a permanent US expat makes US Global mail a necessity in my opinion. These days while USPS is disintegrating, you can’t rely on receiving anything safely. Fedex is best to Australia where I live, but quite expensive. Just tried Aramex and the envelope took 33 days via an around-the world-trip, but it did arrive safely which is most important. Can’t do without US Global Mail.
Date of experience: June 25, 2022
We have been using US Global Mail for almost 20 years while living abroad. Everything has been great. Being able to see and control mail on-line as it arrives is super-convenient. Most importantly their customer service is prompt and friendly. 5 stars.
Date of experience: March 31, 2023
Today we received our first scan of our first forwarded mail. It was so nice to read the scanned letter knowing that our family did not have to stop their lives in order to make sure we saw our incomimg mail. Your service is fanastic! Whoever thought of this type of business is a genius! We highly recommend US Global Mail for folks who spend long periods of time away from their country of primary residence.
Date of experience: October 11, 2022
