Where do you ship?
We ship to all US states, including APO/FPO military addresses.
Orders shipping to HI and AK will be shipped via FedEx 2-Day.
All orders with a APO/FPO shipping address will be shipped via USPS.
What is my shipping charge?
Flat rate FedEx Ground: $4.95; Orders $99+ ship FedEx Ground for FREE
Flat rate FedEx 2-Day: $24.95
Bag up-charge: $10 per bag
Bags are not eligible for 2-Day shipping.
PING suggests a signature required delivery for any order over $500, free of charge. Orders under $500 can select a signature required delivery, a $5.00 surcharge will be added.
When can I expect my package?
For standard FedEx Ground shipments, please allow 4-7 business days after your order has been processed.
For FedEx 2-Day shipments, please allow 2 business days after your order has been processed.
Orders are processed Monday-Friday, excluding holidays. Orders can take 3-5 business days to process (varying based on order volume) before shipping at our distribution center. Please allow an additional 5-7 days to process golf bag and custom-built golf club orders. For all PING x Hideoki products, please refer to individual product pages for shipping details & timeline.
Returns
We’re sorry you’re not 100% satisfied with your product. You can make a return within 30 days of the order placement date. Unless it is determined to be a manufacturing error by PING, custom-built golf clubs require a 20% restocking fee and must be returned in original condition. Eligible custom-built clubs will be refunded 80% of purchase price plus tax. Ballnamic Gift Vouchers are non-refundable. All other products are eligible for a full refund on the value of the product plus taxes. Shipping and handling charges are not refundable, customer assumes cost associated to return product to PING. All refunds will be made on the original form of payment. Product must be in new, unused, unhit, unaltered condition, with labels and tags attached. Please contact a PING customer service agent at 1-800-474-6434 or email us at customercare-us@ping.com to obtain your PING return authorization number and receive further instructions.
PING Customer Service
1-800-474-6434
customercare-us@ping.com
Monday-Friday, 7am - 4pm MST