Lucky Orange Heatmaps & Replay

Name: Lucky Orange Heatmaps & Replay
Brand: Lucky Orange LLC
Rating: 4.7 (795 reviews)

Pricing: Free plan available
Rating: 4.7 (795)
Developer: Lucky Orange LLC

Find your visitors with a large cart value but didn't convert

Confidently optimize your store. Use visual analytics & checkout tracking to make smarter decisions.

See how shoppers move through your store and uncover what’s driving or blocking sales. Watch visitor Sessions to spot friction and use Heatmaps to see what captures attention. Track checkout events like “Product Viewed,” “Added to Cart,” and “Checkout Started” to find where buyers drop off. Collect feedback with Surveys and Use Discovery, Lucky Orange’s AI assistant, to understand your data whether it’s sudden performance shifts or what’s blocking conversions & instantly get actionable insights.

Session Recording & Heatmaps – Understand visitor behavior with visual analytics
Surveys – Ask visitors questions to to uncover barriers and motivations
Checkout Tracking & Analytics – Track key events & pinpoint friction in checkout
Discovery – Ask questions and get AI-powered answers from your site’s data
Conversion Funnels – Prebuilt tracking to show where visitors abandon purchases

Popular with stores like yours: Based in United States

Languages

English, German, Italian, French, and Spanish

Works with

Checkout
HubSpot
Google Analytics
Zapier
Optimizely

Pricing

Free

100 sessions/month
30 day data storage

Launch

$19 / month

or $182.40/year and save 20%

500 sessions/month
30 day data storage

Build

$39 / month

or $374.40/year and save 20%

3,500 sessions/month
60 day data storage

Grow

$89 / month

or $854.40/year and save 20%

15,000 sessions/month
60 day data storage

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (795)

Overall rating

4.7

Counts per rating level

87% of ratings are 5 stars
690
7% of ratings are 4 stars
52
2% of ratings are 3 stars
14
1% of ratings are 2 stars
5
4% of ratings are 1 stars
34

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for its deep insights into customer behavior, thanks to features like heatmaps, session recordings, and real-time analytics. These tools help optimize websites and increase conversions by improving user interactions. The intuitive dashboard and straightforward setup enhance user experience, while the responsive support team assists with onboarding and troubleshooting. Additional educational resources further enable merchants to maximize the app’s benefits.

October 16, 2025

Great value is provided with having the ability to see the recordings of each visitor to my web pages which provides insight into what's working and not working and guide design changes for optimization. The same is true of the heat maps and being able to see what percentage of visitors make it from the top to the bottom of the pages. Without Lucky Orange I would have no idea of what is really going on.

Seymour Weaver MD, LLC

United States

Almost 6 years using the app

Lucky Orange LLC replied October 22, 2025

Thanks for leaving us such a thorough review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Justin from Lucky Orange

Edited December 4, 2025

Very helpful team! Quick response and very usefull app to see what issues people may be having. I look forward to learning more about how to use it and help our customers! Sometimes can take a while to load the sessions but otherwise I use this tool daily.

Dark Canyon Coffee Company

United States

3 months using the app

Lucky Orange LLC replied December 4, 2025

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Justin from Lucky Orange

November 20, 2025

DO NOT INSTALL THIS APP - Shocking technical support!!!! They'll Leave you hanging for few days whilst continuing the billing cycle. App is decent but many times it doesn't capture the session and fails to record key moments. They'll just send an email saying "please uninstall then install again"

Theyll reply in 24 hours then hope it gets delayed! No immediate support and attention to detail when speaking to their department!

A reminder that there are apps with support responses in a few hours!!

Rugged Beard Co

United Kingdom

About 2 months using the app

Lucky Orange LLC replied November 25, 2025

We appreciate your feedback and sincerely understand your frustration. We always work to provide the best experience for our customers and never want you to feel delayed or ignored.

Our team quickly responded to your initial request. After our initial troubleshooting, we realized that the specific issue required a deeper review from our specialized technical/developer team. While it was not our intention to cause frustration, I understand that the lack of proactive updates during the couple hours it took for our developers to resolve the matter caused a significant inconvenience.

We have attempted to contact you via email to discuss your experience as the resolution to this issue is now in place. We would genuinely like the opportunity to earn back your trust. To pick back up our conversation, respond to our most recent email or reach out to us directly at support@luckyorange.com.

Regards - Will from Lucky Orange