Return Prime:Return & Exchange

Name: Return Prime:Return & Exchange
Brand: Appsdart Solutions Private Limited C/O 3R Infotech Singapore Branch
Rating: 4.9 (669 reviews)

Pricing: Free plan available
Rating: 4.9 (669)
Developer: Appsdart Solutions Private Limited C/O 3R Infotech Singapore Branch

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Make returns easy. Win shoppers back. Recover revenue with exchanges, store credits and smart upsell

Return Prime automates returns & turns them into growth opportunities. From claim approvals to return labels, it ensures every step of the return process is optimized for ease, speed & customer satisfaction. DTC brands can easily manage return requests through a branded return portal & recover revenue through smart exchanges, store credits & personalized upsells. Integrated with 100+ WMS & logistics tools, Return Prime helps brands win shoppers back & grow LTV - while enjoying 24*7 support.

Offer a branded return portal integrated with your WMS and logistics tools
Set custom rules to auto-approve or reject returns by reason and eligibility
Generate return labels, automate updates, and get deeper return insights
Recover revenue with exchanges and store credits instead of refunds
Upsell complimentary and custom products during return to increase AOV

Popular with stores like yours: Based in United States

Languages

English

Works with

Customer accounts
UPS
Zapier
Klaviyo
Yotpo
and 100+ integrations

Pricing

Always free

Free

5 Free Return Requests
Branded Returns Portal
Return Management Software
Automated Return Labels
Email Notifications
Return Window, Reasons & Policies

Grow

$19.99 / month

15-days Free Trial
60 Requests per Month
All Free Features
Automated Workflows
Variant or Product Exchange
Custom Upsell
Carry Forward Discount
24*7 support

Grow & Boost

$49.99 / month

15-days Free Trial
180 Requests per Month
All Grow Features
Single Return, Multiple Exchanges
Integrate Logistics & Payment Providers
Return Portal in Multiple Languages
Incentives for Store Credit Refund
In-store Returns

Scale

$149.99 / month

15-days Free Trial
450+ Requests per Month
All Grow & Boost Features
Integrate with WMS of Your Choice
Refund via All Methods
API Access
Cancel Return
Dedicated Account/Revenue manager

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (669)

Overall rating

4.9

Counts per rating level

97% of ratings are 5 stars
650
1% of ratings are 4 stars
8
0% of ratings are 3 stars
2
0% of ratings are 2 stars
2
1% of ratings are 1 stars
7

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for improving return processes and reducing return rates by facilitating exchanges. It features a user-friendly interface, automated returns, and built-in upsell options. The support team is proactive and responsive, offering real-time assistance and seamless Shopify integration. Merchants value the customization options for processing reasons and email templates, enhancing post-purchase experiences and operational efficiency.

October 6, 2025

The Return & Exchange system has a user-friendly admin interface that makes it easy for every department to understand and use. During onboarding, the real-time support was especially helpful for first-time users, and the ability to share screenshots directly in chat made it much easier to get assistance with display or setting issues. Overall, it’s been a huge help in resolving a wide range of problems quickly and efficiently.

Botanity

United States

Over 1 year using the app

September 25, 2025

We are using Return Prime from last 1 year and so far the app is helping us to manage our return with almost no-hassel. Recommended for e-commerce stores.

Showoffff

India

Over 1 year using the app

October 31, 2025

We’ve been really impressed with Return Prime’s customer support. The team replies fast, explains settings step-by-step, and doesn’t drop the ball until the issue is fully resolved. They even suggested best practices to prevent repeat errors. Great experience!

RTRIBE

India

5 months using the app