System Design for People Dealing with the Bureaucratic Liminal Space Case Study: Family Member that Take Care of Terminally Ill Family Member in Israel

Abstract

A 23% increase in the number of family members that find themselves as care providers has been documented throughout the last decade. Accompanied is a family member who accompanies any terminal ill family member. This project examines a system-design solution for the helplessness and obstacles that the Accompanied experiences. This project found that the most efficient service for alleviating the Accompanied’s helplessness is a Case Facilitator (CF) who has expert knowledge of the health bureaucratic system and Interpersonal skills. This system-design solution could also solve similar problems for any person who find themselves dealing with liminal bureaucratic spaces.