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Goodbye, Ticket Ping-Pong! How Process Mining improves the Perfomance of IT Service Management and Customer Satisfaction
Together with our strategic partner Deloitte we will talk about the groundbreaking potential that process mining offers on the way to cost efficiency and customer service. Learn first-hand how Process Mining acts as a lever for data-driven digital transformation within ITSM.
What can you expect?
- IT Service Management Facts | What challenges need to be overcome in times of digital transformation? How can ITSM performance be measured? Which key indicators provide orientation? Which typical process weaknesses exist? What potential is there in a continuous analysis?
- „See more“ thanks to Process Mining | Many key indicators can be recorded, analysed and improved with classic BI tools. But Process Mining can do more: From automated root cause analysis to retroactive resolution of SLA changes - find out what the analysis of the digital footprints of ticket systems has to offer.
- Use Cases & Live Demo | Seeing is Believing! Follow live how automated process analysis feels and which new perspectives on your process the Process Mining technology will open up for you. We are curious to see which functionalities are on the expert's wish list 😉 You can also look forward to a small preview: Learn about the possibilities of AI-supported process mining with regard to process and KPI prediction.
- Q&A | Use the time and ask your questions to our speakers. We look forward to an interactive final discussion.
We are looking forward to the second edition of the digital format "Digital Symposium", which, together with our strategic partner, will provide you with very special insights into Process Mining practice.
DEAR INTERESTED PARTIES
WHAT YOU WILL EXPERIENCE IN THE DIGITAL SYMPOSIUM #2
Hey-Joe-Tickets, Multiple Hops, Ticket Ping-Pong - admittedly very nice nicknames for actually unwanted phenomena in IT Service Management (ITSM). These time and cost guzzlers are only examples of the many possible stumbling blocks in terms of efficiency, automation, transparency, compliance and customer satisfaction. Aleksandra Piasecka, manager at Deloitte's Center for Process Bionics, knows the tricks ticket system users use to whitewash SLA solution rates, for example. In a dialogue, the independent consultant of the market-leading process mining service provider talks to our tool expert Constantin Wehmschulte, Head of MPM ProcessMining at MEHRWERK, about the groundbreaking potential that process mining offers on the way to cost efficiency and customer service. Learn first-hand how Process Mining acts as a lever for data-driven digital transformation within ITSM.
Experience MEHRWERK's tool experts for a second time on the digital stage together with the independent consultants of market-leading process mining service provider Deloitte.
AGENDA
IT Service Management Facts |
What challenges need to be overcome in times of digital transformation? How can ITSM performance be measured? Which key indicators provide orientation? Which typical process weaknesses exist? What potential is there in a continuous analysis?
„See more“ thanks to Process Mining |
Many key indicators can be recorded, analysed and improved with classic BI tools. But Process Mining can do more: From automated root cause analysis to retroactive resolution of SLA changes - find out what the analysis of the digital footprints of ticket systems has to offer.
Use Cases & Live Demo |
Seeing is Believing! Follow live how automated process analysis feels and which new perspectives on your process the Process Mining technology will open up for you. We are curious to see which functionalities are on the expert's wish list 😉 You can also look forward to a small preview: Learn about the possibilities of AI-supported process mining with regard to process and KPI prediction.
Q&A |
Use the time and ask your questions to our speakers. We look forward to an interactive final discussion.
Register for the digital symposium now FREE of charge
We are looking forward to the second edition of our digital format "Digital Symposium", which, together with our strategic partner Deloitte, will provide you with very special insights into Process Mining practice.
YOU DON'T KNOW PROCESS MINING YET?
DEFINITION
Process|Mining
[ˈprəʊ.ses ˈmaɪ.nɪŋ], the; (Business Process Discovery)
Automated business process analysis - with all relevant key figures - based on digital traces in IT systems. Process knowledge contained in data, implicit and otherwise hidden is visualized and thus tangible and transportable.
