AfterShip Returns & Exchanges

Name: AfterShip Returns & Exchanges
Brand: AfterShip
Rating: 4.7 (1264 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.7 (1,264)
Developer: AfterShip

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Reduce return costs and recapture more revenue with automated returns and exchanges

AfterShip Returns helps brands cut return costs, retain revenue, and automate the entire return process. Recapture lost revenue by converting refunds into exchanges or store credit. Spend less time managing returns with rules and automation handle approvals, refunds, and updates in the backend. Give customers a simple branded return experience that keeps them coming back. Identify hidden product and listing issues with built-in analytics to improve product and reduce future returns.

Retain revenue with incentivized & personalized exchange offers and fraud checks
Cut operational costs with discounted labels, smart return rules, and automation
Deliver a seamless experience with branded return portal and native POS solution
Identify hidden patterns and refine business strategy with built-in analytics
Offer free returns and offset the cost with Return Care

Popular with stores like yours: Based in United States

Languages

English, German, French, Spanish, and Italian

Works with

Shopify POS
Shopify Flow
Shopify Admin
Canada Post
FedEx
Gorgias
UPS
USPS

Pricing

Return Care

Free

Features

All Premium features
Shopper-funded returns
Revenue share

Essentials

$11 / month

or $108/year and save 18%

$1 for the first month. Includes 20 returns/month; $0.50 per extra return.

Features

All Free features
In-app automatic labels
Branded returns page
Email notifications
Basic refunds and exchanges
Basic routing rules

7-day free trial

Pro

$59 / month

or $588/year and save 17%

$1 for the first month. Includes 100 returns per month, $0.50 per extra return

Features

All Essentials features
Automatic returns approval
In-app returns tracking
Refund to store credit
Return methods
Eligibility rules

7-day free trial

Premium

$239 / month

or $2,388/year and save 17%

$1 for the first month. Includes 200 returns per month, $1 per extra return

Features

All Pro features
Shipment status-based automation
Embedded returns page
Exchange for other items
Exchange on store
Pre-built integrations

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1,264)

Overall rating

4.7

Counts per rating level

81% of ratings are 5 stars
1.0K
9% of ratings are 4 stars
113
2% of ratings are 3 stars
31
2% of ratings are 2 stars
20
6% of ratings are 1 stars
79

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants find this app valuable for streamlining and automating returns, enhancing efficiency and customer experience. It's praised for robust customization, a branded returns page, and seamless Shopify integration. Many prefer it for its user-friendly setup, reliable performance, and competitive pricing. Customer support is frequently highlighted as exceptional, with agents being helpful, knowledgeable, and responsive, ensuring quick resolutions and customer satisfaction.

May 29, 2026

Going well - I really wanted to offer free shipping returns for customers that could self generate them - but that is not possible on my plan $59 a month - but we can offer variant swaps like shoe size swap for example, customers can generate their own labels, returns are approved automatically, and we offer a 15% store credit bump when customer opts in for that in regards to returns instance -

Southside Skatepark Skateshop

United States

9 months using the app

Edited February 26, 2026

We have been using Aftership for years howvere, features needed for reports that used to be offered have been put behind upgraded paywalls. Additionally, the app will sometimes not load at all and will need to be restarted multiple times.

Customer service does respond fairly quickly.

JJ Malibu

Canada

Over 5 years using the app

AfterShip replied February 26, 2026

Hello JJ Malibu's Team,

Thank you for taking the time to share your feedback with us.

We are sorry to hear that your recent experience did not meet your expectations. Providing a high level of service is very important to us and we sincerely regret any inconvenience this may have caused.

Upon reviewing the details we see that you contacted us yesterday regarding exporting your returns from AfterShip dashboard which was addressed.

We wanted to know if there were anything we missed or were not addressed so that we can follow-up and help resolve any outstanding issues.

Our team is always here to help and we will do our best to ensure your experience with us improves and meets your expectations.

Please feel free to contact our support team anytime, as we are available 24/7 and would be happy to assist you further.

Warm Regards,
Team AfterShip