My customer’s location is definitely checked in the “Zones” area as per my screenshot #1>
SS # 2 is what it looks like after I deleted and added it all again. It is still not working.
This is my first sale and half of my customers will be from her zone. Can someone please help me here?
Thank you
AI-generated summary
Checkout is showing “some items in your cart do not ship to your location” for a customer in Australia, even though the seller has already enabled that region in the shipping zone settings. The seller says they deleted and recreated the zone, but the problem still persists, and this affects a key customer area for future sales.
Key development:
- Support reviewed the screenshots and said the main Australia shipping zone appears to be configured correctly.
- The likely cause suggested is additional shipping profiles: some products may be assigned to another profile that does not include rates for that customer’s location.
- “Shipping profiles” refers to separate shipping settings that can apply to specific products instead of the default shipping setup.
Outcome/status:
- No fix was confirmed in the thread.
- The next action is to check all shipping profiles and ensure matching rates are set for the relevant zone.
- If the issue cannot be identified there, support advised contacting Shopify directly for account-specific troubleshooting.
Screenshots are central to understanding the issue because they show the zone configuration.
Hey, @JJGirl .
Elias here with Shopify Support. Thank you for reaching out.
Looking at your screenshots, it does look like your shipping rates and settings are setup correctly for Australia. However, it is possible that you may have additional shipping profiles containing some of your products, so you’ll also want to double-check if you’ve included your shipping rates in the other shipping profiles.
If you’re unable to identify the issue, then it looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, our Support team would be happy to continue assisting you through live chat, email, or callback. To get in touch with our Support team, please visit the Shopify Help Center and log in to your account.
I’d love to know if our Support team can help you identify and resolve this issue. Let me know!