Yotpo: Product Reviews App

This app works great! But the best part about it is the support team! They are like having your own in-house tech resource - responsive within hours - sometimes they can resolve issues in chat in minutes. These days when everything seems to be either bot-automated or self-service, it's great to be able to get in touch with real people who care about their product and customers. I've installed and uninstalled alot of Shopify apps that just didn't work for us. But this one is a keeper!! I'd give you 6 stars if I could.

I was assisted by Ruzsel, and I really appreciate the support I received. I wanted to transfer reviews from our old account to a new one, and he patiently explained how remapping works.

He clarified that reviews are tied to product IDs, so if a review is linked to the wrong or old product ID, it won’t automatically show up in the new account. The solution was to remap or reimport the reviews to the correct product ID so that they display properly under the right products.

Ruzsel walked me through the process step by step and made sure I understood everything clearly. His explanation was very easy to follow, and he took the time to ensure there wouldn’t be any confusion moving forward.

He is truly one of a kind, and thanks to his guidance, I feel confident and happy using Yotpo. The support experience made a big difference, and I’m very satisfied with the outcome.

Ruzsel John Nabong was such a great help! I needed to add a reviews block to Klaviyo emails and was having a hard time adding my app key. He was able to get on a call right away to help guide me through it. I appreciated the personal interaction as it made the process more efficient than just messaging and allowed me to ask additional questions.