Klaviyo: Email Marketing & SMS

Klaviyo: Email Marketing & SMS

Pricing
Free plan available
Highlights
Popular with businesses in United States
Works with the latest themes
Rating
4.6 (2,788)
Developer
Klaviyo

Grow faster and more efficiently with email, sms, reviews and more. Powered by your customer data.

Go beyond the basics with highly targeted, personalized emails and texts that drive sales for your store and power smarter digital relationships. Easily centralize your data from 350+ integrations and use it instantly to connect seamlessly with customers across all of your channels. Start fast and continually improve with built in AI tools, proven email & automation templates, peer benchmarks, and on-demand and live assistance. All with a single login.

Go beyond the basics with highly targeted, personalized emails and texts that drive sales for your store and power smarter digital relationships. Easily centralize your data from 350+ integrations and use it instantly to connect seamlessly with customers across all of your channels. Start fast and continually improve with built in AI tools, proven email & automation templates, peer benchmarks, and on-demand and live assistance. All with a single login. more
  • Use data from Shopify and other apps – web activity, tags, catalog, coupon codes
  • Create segments and triggers using complete historical and real-time data
  • Use omnichannel templates for Welcome, Back in Stock, Abandon, Price Drop & more
  • Get real-time revenue data per automation, campaign, segment, and channel
  • Send personalized Email and SMS flows & campaigns. Collect & publish reviews.
Highlights
Popular with businesses in United States
Works with the latest themes

Languages

English and French

Works with

Shopify Flow, Recharge, Aftership, Typeform, Meta Advertising, Gorgias, TikTok Advertising

Campaign types

Email campaigns, SMS campaigns, Push notifications, Newsletters, Pop-ups, Forms, Discounts, Promotions, Upsell emails, Cross-sell emails, Cart emails, Checkout emails, Exit intent, Abandoned cart, Browse abandonment, Welcome emails, Follow-up emails, Price drop emails, Back-in-stock emails, Win-back emails, Product recommendations, Drip campaigns, Subscriptions, Product reviews, Custom campaigns

Managing campaigns

Editor tool, Templates, AI generation, Localization, Custom code, Custom fonts, Bulk editing, Import and export, Email domains, Consent collection, Email capture list, SMS capture list, Triggers and rules, Automations, Targeting, Geolocation, Segmentation, Tagging, Tracking, Reporting, Insights and tips, Analytics, A/B testing, APIs and webhooks

Managing campaigns

A/B testing, Bulk messaging, Compliance, Custom sender ID, Personalized messages, Scheduled messages, Templates, Two-way messaging, Conversion metrics, Real-time analytics, ROI tracking, Segmentation, Custom segments, Opt-in

Workflow automation

Cart recovery, Birthday messages, Discount codes, Feedback requests, Order confirmation, Product recommendations, Order tracking, Welcome messages, Win-back campaigns

Pricing

External charges may be billed by Klaviyo separately from your Shopify invoice. Learn more

Free

Free to install

Free to install. Email free forever for up to 250 contacts. SMS free for up to 150 SMS/MMS credits.

  • Sync Shopify data–tags, catalog, coupons
  • Templates for Email/SMS
  • Forms & push notifications
  • Segmentation & personalization
  • A/B testing
  • +more

SMS

$15 / month

Up to 1250 SMS/MMS credits. Includes carrier fees. Upgrade as you grow.

  • Library of multi-channel automated flows
  • Smart Opt-In, keywords and forms
  • SMS AI
  • 2-way conversations
  • Customizable reports and attribution

Email

$20 / month

251-500 contacts. Upgrade as you grow.

  • All free features
  • Branding removal
  • All AI features
  • Mobile push
  • No contracts or lock ins, cancel anytime
  • 24/7 email and 24/5 chat support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (2,788)

Overall rating
4.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and automation, noting its seamless integration with Shopify which enhances data synchronization and marketing personalization. They appreciate the intuitive setup for customizable flows, email personalization, segmentation, and detailed analytics. The feature allowing the cloning of campaigns and templates across multiple stores is highlighted as particularly beneficial for businesses with multiple Shopify stores. Positive experiences with the responsive and knowledgeable customer support team are frequently mentioned, along with the user-friendly interface and helpful training resources, making it accessible for merchants of varying technical skills.

September 30, 2024

Klaviyo has the best support system of any platform I've used. They're incredibly attentive and always provide clear, helpful assistance. I wish every B2B platform was as efficient!

88 Acres
United States
Almost 6 years using the app
September 21, 2024

Seamless integration with Shopify. A great way to target by segmenting customers. Complete ease of use for email automation with flows and targeted sending. User friendly email template creation and many more reason why Klaviyo is the best email platform

Own Kind Australia
Australia
Almost 6 years using the app
September 18, 2024

We've been loyal Klaviyo customers for 5 years, investing $12,000 USD annually in their platform. Recently, due to a system error, the size of one of our segments was miscalculated right before our billing cut-off date, which meant we were unable to fully use the email credits we had purchased, and they expired. I contacted Klaviyo support just 3 minutes after the new billing cycle began, explaining the system error and requesting a one-time credit for the expired emails.

Considering the nature of the issue and our long-standing relationship, I expected this to be a simple, reasonable request. Unfortunately, Klaviyo refused to grant the credit for emails we had already paid for. This has been a disappointing experience and, in my view, a clear example of poor customer service. Based on this experience, I can no longer recommend Klaviyo.

Cheers,
Florian
Founder & CEO, Soundbrenner

Soundbrenner
United States
Over 5 years using the app

Support

Klaviyo can answer any questions you have about Klaviyo: Email Marketing & SMS.

Developer

Klaviyo

225 Franklin St, Floor 10, Boston, MA, 02110, US

Launched

September 20, 2012

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