3 Tips We Learned from a Top Luxury Hotelier

From the latest Inside the Industry, redefining luxury with the inclusion of technology.

What Does Luxury Mean?

As a hotelier, you know there are many ways to define luxury. From a property’s physical space to its service culture standard, there’s no question that luxury lives in the details.

But can you define a hotel as luxurious without modern, interactive technology? Perhaps luxury hotelier general manager from Dream Hollywood, Vaughn Davis, can offer some insight.

Of Course They’re Checking In!

For Vaughn, defining luxury in the lens of hospitality means creating a seamless and effortless experience for guests. Like a sixth sense, your team must be proactive in anticipating what a guest wants and needs before they request it.

Luxury also removes the question “Checking-in?,” and replaces it with “welcome,” and technology gives your team the tools they need to not only know who the guest is but know what the guest will want.

What Did We Learn?

Out of all the valuable tips and words of wisdom Vaughn generously provided to fellow hoteliers during the INTELITY’s Inside the Industry video series discussion, three were significantly noteworthy tips.

Tip #1

Pick your vendors wisely and revisit their functionality for guests often.

Choosing the Right Technology Partners

Picking vendors that align with your service culture is tricky. Here's a tool to help make it easy.

Download the Checklist

Tip #2

Mobile Check-In changes the guests first interaction with your team from talking contract/credit cards to focusing on hospitality.

Modern Guest Experience Includes Mobile Check-in

Learn more about how we do mobile check-in and how it could improve your guest experience.

Find Out More

Tip #3

Technology is a tool to help your team — no matter the size — to cultivate your standard of service culture.

Keep Your Operation Efficient with a Lean Team

When done well, the right technology can simplify and streamline your staff's day-to-day tasks.

Access Our Lean Teams eBook

For further insights from Vaughn, check out the latest video in our Inside the Industry video series.

INTELITY’s Inside the Industry video series brings together top hospitality professionals for a guided discussion on the role and future of technology in the hospitality industry.