Also encountering the same problem. Have tried this on two machines, both machines have the same issue.

Hi and welcome! Thank you for your feedback. Could you explain with some more detail what is happening? I just installed the game on a new computer and it runs fine.

What hardware and OS are you using?

Cheers

Originally posted by ICE Pomelowe:

Hi and welcome! Thank you for your feedback. Could you explain with some more detail what is happening? I just installed the game on a new computer and it runs fine.

What hardware and OS are you using? :MeritScroll:

Cheers

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My computer is Dell Inspiron 15 5510 and the system is Windows 10 family version. It is also a nearly new computer.
If I click "start" in the sojourn game library, the game is not launched (even not shown in the taskbar). The interface only shows it is launching and the "start"button goes to "stop…" and after about one minute would go back to "start". The other games in my library function quite well...Some of the players (of other games) say it is because of lacking some runtime, but I don't know which one is lacked :(
(some of the names of steam interface maybe wrong for I'm using Chinese language. Maybe Kitah would explain more clearly. Thanks for your reply.)

Hi again, thanks for the quick reply.

Can you tell me if you're running any other software? The laptop you mentioned has 8gb of RAM which should be enough but isn't a lot. Also, can you confirm that there's at least a few gigabytes of space left on your C-drive (assuming that's where you've installed Steam + The Sojourn)? Running out of storage space could create such an issue.

Furthermore, if we want to dig deeper, please ZIP the "Saved"-folder and send it to me.
1. You can find the folder by pasting this address in your file explorer (Win+E)
%userprofile%\AppData\Local\TheSojourn\Saved\SaveGames

2. You can send the ZIP in the following channel over on the Iceberg Interactive Discord:
https://discord.com/channels/326634285614497804/588382072947867667

Also, have you tried to turn off your laptop entirely and turn it on again?

Originally posted by ICE Pomelowe:

Hi again, thanks for the quick reply.

Can you tell me if you're running any other software? The laptop you mentioned has 8gb of RAM which should be enough but isn't a lot. Also, can you confirm that there's at least a few gigabytes of space left on your C-drive (assuming that's where you've installed Steam + The Sojourn)? Running out of storage space could create such an issue.

Furthermore, if we want to dig deeper, please ZIP the "Saved"-folder and send it to me.
1. You can find the folder by pasting this address in your file explorer (Win+E)
%userprofile%\AppData\Local\TheSojourn\Saved\SaveGames

2. You can send the ZIP in the following channel over on the Iceberg Interactive Discord:
https://discord.com/channels/326634285614497804/588382072947867667

Also, have you tried to turn off your laptop entirely and turn it on again?

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Thanks for reply too.

I am not running other apps and there is 176 GB left in my C-drive.

For I've never successfully launched the game, in the SaveGames folder there is only one .vdf profile called steam_autocloud.vdf. Do I need to send the zip of it?

By the way, I have tried to launch it from the local profile exe but nothing happened...I also tried the equilibrium version and it is launched successfully! (Maybe it is because the equilibrium is not encrypted? I have even played several levels)

Turning off and turning on the laptop again has been tried but I would try it again tomorrow. So is the runtime search.

I am having the same exact issue. I have 32 GB of RAM, over 1.5 TB of space on my hard drive. I tried uninstalling and reinstalling, launching from desktop and launching from Steam, and nothing works.

Hi StarFoxxed, we're sorry to hear about this issue. Could you please share with us the exact model of your CPU and GPU, and include what version of operating system you're using?

i have this problems too

me too. I bought a game, but it's not working.

Originally posted by ICE Pomelowe:

Hi StarFoxxed, we're sorry to hear about this issue. Could you please share with us the exact model of your CPU and GPU, and include what version of operating system you're using?

My CPU is Intel - Core i5-12600K. GPU is Asus KO-RTX3070. My operating system is Windows 11.

Thanks in advance for your help.

Just change my hardware and received same problem. Also OS changed for win 10. Before was win 7 and all works fine.

Same here, tried on 2 computers. Laptop and desktop. Both running Windows 11.

on windows 11 and also have the exact same problem. i start the game then nothing happens. no error pops up...nothing. it just fails to start.

so I just remembered that I own this game on Epic Store as well. I installed the Epic version on my PC and that starts up just fine. But when I try to launch the Steam version it will not start. I tried to disable Steam overlay thinking that might be the reason but still the game will not start. I can only get the Epic version to run. Something must be up with this game and Steam itself but what I dont know

I have this problem too...