Grab’s Post

A colleague Stefani Adi had her luggage damaged when she took a flight with PT Pelita Air Service She reported the matter to their customer service and this was their reply. It lacks #empathy to the customer. “If you did not report the damage at the airport counter then we can’t or choose to not follow up and help. “ As customers, We’re suppose to drop our #schedule - chasing an office meeting with luggage in tow or a connecting train - just because a company may have not considered creating an #sop for reporting damages luggage outside of the airport? #Pelita flights are supposedly on time and clean - my mom and dad uses pelita also. But if I share this story to them, imagine the damage to the #brand that have occurred? All this #branding damage because #customerservice and #customersatisfaction no longer apply when a customer leaves the airport door? Post sales #service are part of your #marketing and brand strategy too especially if you provide a service. I think Stefani may be flying and recommending Garuda Indonesia moving forward. #indonesia #airlines #cs

𝘽𝙚𝙨𝙩 𝙎𝙘𝙚𝙣𝙞𝙘 𝙍𝙖𝙞𝙡 𝙅𝙤𝙪𝙧𝙣𝙚𝙮. Indonesia launched the remarkable ‘Panoramic Trains’, operated by KAI (or Indonesian Railways Ltd) since Christmas 2023. The trains are punctual surprisingly, so don’t be late. Food and beverages range on board are not impressive, but you could bring your own food, snacks or beverages. The carriages are comfortable, well-designed, brightly lit, clean, and air-conditioned. The large side windows and sun roofs provided extraordinary scenic views along the journey. Tickets can be easily booked Online, at reasonable prices starting from Rp425,000 (US$27). The impressive train ride experience started at the station. We did not need to show our tickets or ID to get on trains in Jakarta, with their ‘Face Recognition’ ticketing system. This has improved efficiency significantly, and eliminated passenger queues at the boarding gates of train stations. Thanks to the Netherlands Government who built Indonesia’s train system in 1862, just three decades after the Dutch railway network was first constructed. Incredibly, Indonesia now operates one of the fastest trains in the world. And unquestionably, some of the best value rail journeys in the world.

𝐄𝐱𝐜𝐢𝐭𝐢𝐧𝐠 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭𝐬 𝐢𝐧 𝐖𝐞𝐬𝐭 𝐉𝐚𝐯𝐚'𝐬 𝐓𝐫𝐚𝐧𝐬𝐩𝐨𝐫𝐭𝐚𝐭𝐢𝐨𝐧 𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 𝘒𝘦𝘳𝘵𝘢𝘫𝘢𝘵𝘪 𝘈𝘪𝘳𝘱𝘰𝘳𝘵 𝘵𝘰 𝘖𝘱𝘦𝘳𝘢𝘵𝘦 𝘪𝘯 𝘖𝘤𝘵𝘰𝘣𝘦𝘳 West Java is gearing up for a significant transformation in its transportation infrastructure. On October 29, 2023, Kertajati West Java International Airport (BJB) in Majalengka Regency is set to receive domestic and international flights transferred from Husein Sastranegara Airport in Bandung City. PT BIJB Corporate Secretary Dian Nurachman has confirmed that meticulous preparations have been made, encompassing human resources, technical and operational aspects, and multimodal transportation to support passenger flow. The airport's management has paid attention to even the smallest details, ensuring a smooth transition. Furthermore, airlines such as Super Air Jet, Indonesia AirAsia, Malaysia Airlines, Citilink, and Malaysia AirAsia have made preparations to commence commercial flights from Kertajati Airport. Commercial tenants have also reopened, with coffee shops and stores catering to passenger needs breathing new life into the airport. This move aligns with the decision made by the Transportation Ministry in August 2023 to transfer flights from Husein Sastranegara Airport to Kertajati. In addition to the airport development, the Jakarta-Bandung High-speed Railway (KCJB) is set to enhance connectivity in the region. PT KAI (Persero) Operational Area (Daop) 2 Bandung has introduced a feeder train service that connects Padalarang Station to Bandung Station in just 19 minutes. The feeder train, equipped with diesel-electric locomotives, offers convenience to passengers with amenities like luggage racks and toilets. To further improve accessibility, KCIC has coordinated with Damri to provide shuttle buses for passengers traveling from Cimekar Station and Gedebage Station to Tegalluar Station. This initiative aims to ensure that high-speed railway passengers can seamlessly reach their destinations. With these developments, West Java is poised for a more efficient and integrated transportation system, benefiting both residents and visitors. #WestJavaDevelopment #TransportationUpgrade #InfrastructureProgress #KertajatiAirportExpansion #HighSpeedRailwayIntegration

As one of the many Singaporeans who cross over to #JohorBahru once in awhile for food, leisure and shopping, I too am looking forward to the improved #connectivity between both sides. As to what form it could take, that remains to be seen. Currently there’s a train shuttle service both ways across the #Causeway, but it sells out really quickly and way in advance, limiting its impact in addressing the congestion. To be honest, I’ve only ever taken it once! The #Singapore authorities recently started a QR code system to clear passports, and some have suggested the feature could improve overall #traffic flow if deployed on both sides of the land links. Within the city, roads are more often than not clogged with vehicles. For instance, people waiting for their Grabs at City Square mall usually see a main road lined with cars stretching endlessly! At least there is now an added push to improve the #transport infrastructure, as Johor seeks to maximise its benefits from the upcoming Special Economic Zone with Singapore. Insightful deep dive by Amir Yusof into this matter (https://lnkd.in/gTpKkuHM). Another cross-platform production taking our CNA digital stories to the TV screens, giving extra legs beyond their original mediums. Do have a watch and a read! 🙌🏻

I feel honored and humbled to have been appointed as the Board of Advisors for Winzone International, an entity that brings Wuling EV to Malaysia. Winzone International and WULING GROUP partnership is part of the automotive company’s commitment to accelerating the transition to EVs and a low carbon mobility future for Malaysia. By bringing WULING's game-changing EVs into the market, Winzone is taking the lead to drive Malaysia’s EV ecosystem and support the nation’s development as a sustainable hub in the region. This also contributes to the expansion of Wuling's growing global presence. from EV scooters, superbike, electric bus, buggy, delivery lorry, electric cars to airport-related vehicles. Why Wuling EV? ✅ Environmentally Friendly: Zero emissions, contributing to cleaner air and a healthier planet. ✅ Cost-Efficient: Lower operational costs with no fuel and less maintenance expenses. ✅ Innovation: Embracing cutting-edge technology for a more sustainable future. As we embark on this journey towards a more sustainable future, we appreciate your continued support. Together, we're making strides toward a greener and cleaner tomorrow. 🌿🌟 Pos Malaysia Berhad Lazada Logistics Malaysia Lazada Malaysia Shopee Malaysia Airports Malaysia Airlines Grab Grab Malaysia HQ Office #ev #electricVehicle #car #transport #airport #delivery

Back to nature in Malaysia… We all know there is life outside of corporate buildings. It's life back to nature, even better when explored with your loved ones. Creating moments that kids will remember, adults will treasure and for the elders, these special moments give deep satisfaction. Malaysia has a lot to offer to local and international tourists, especially those who are adventurous and willing to explore places less known. I need to add, if you decide to go to remote places, you may want to be accompanied by a local who knows if there are safety risks. Beside interesting places to visit, Malaysia is also known as fruit heaven. Amongst the most popular are Durians, Mangosteens, Rambutans, Jackfruits, Cempedak, Mangoes, Starfruits just to mention a few. #NatureLover #TravelMalaysia #VisitMalaysia #SmartTourists #familytime

Landmarks Bhd announced the sale of its wholly-owned unit, Andaman Resorts Sdn Bhd’s (ARSB) luxury resort, The Andaman in Langkawi, to Mutiara Hotels & Resorts Sdn Bhd amid financial challenges exacerbated by the Covid-19 pandemic and a fire incident. ARSB's receivership started in July 2023 due to defaulting on financial facilities from OCBC Bank (M) Bhd, leading to Landmarks' obligation to submit a regularisation plan by July 28, 2024. Meanwhile, in the northern region, Penang International Airport's expansion plans were approved by the Cabinet, aiming to increase its annual passenger capacity from 6.5 million to 12 million within the next three to four years. Additionally, Penang recently welcomed two large cruise ships, Genting Dream and Royal Caribbean Spectrum of the Seas, signifying the state's commitment to boosting its cruise tourism industry. Tourist arrivals to Malaysia are expected to grow, particularly from Indonesia, driven by Visit 2024 campaigns in several Malaysian states and strong cultural ties, with last year's Indonesian arrivals surpassing 3.1 million. AirAsia, seeking to expand its Indian network beyond major cities, is pursuing bilateral rights to fly into Tier 2 and Tier 3 cities. The airline aims to operate in 20 Indian cities by year-end, capitalizing on increased demand from Indian citizens following visa-free entry into Malaysia. For more details on this week’s hospitality updates, do visit https://lnkd.in/gTV2F9Cy   #zerinproperties #corporaterealestate #corporatetransactions #estateagency #hotelforsale #hotelinvestment #corenetglobal #apac #southeastasia #hotelinvestment #hotelexpansion #motac #ttourismmalaysia #tourismrecovery #airlines #mice #medicaltourism #sustainability #esg #traveltrends #strategicpartnership

Ahead of the Christmas and New Year holidays in 2024, PT Kereta Cepat Indonesia-China (KCIC) has readied 20,000 Whoosh tickets daily for the upcoming days. To facilitate travel to Jakarta or Bandung, tickets can be purchased on the departure day via the official Whoosh high-speed-rail purchasing platform (16/12/2023). Operational hours run from 6:15 AM to 8:30 PM local time, offering a headway of 25-35 minutes during regular hours and 50-60 minutes during peak times. To optimize service during this extended holiday period, KCIC utilizes dynamic pricing to determine train tickets rates, taking into account factors like demand, departure schedules, and time frames. Read the full article below: https://lnkd.in/g8Sx9Ckb #socialexpat #whoosh #highspeedrailindonesia #indonesianews #indonesiatoday #kcic

Did you know there was a 48% increase in passengers travelling across Malaysia during Hari Raya Aidilfitri? redBus shared an interesting analysis of travel trends and consumer behavior during the Raya festive season. It shared insights on top routes, growth in bus ticket (30.5%!) and ferry sales, services across Malaysia and more. In the words of Krishnan Ramaswami, Chief Business Officer, "By sharing information like this, we empower bus operators and consumers to make informed decisions, and improve the travel experience for their users". Read about it in Siakap Keli (link below) #raya #malaysiabus #redBusMalaysia #bustickets #IntercityTravel #BusIndustry #TravelTrends #bustravel #TravelWithredBus