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![Exchange It - Manage return and exchange requests in one place](https://cdn.shopify.com/app-store/listing_images/517e05d0193f5f00d509d81bb6ccf7b8/promotional_image/CK3koNCLj4UDEAE=.png?height=720&width=1280)
Return management for exchange orders, refunds, restock and returns portal for order management.
Simplify your return management with Exchange It's return portal. Seamlessly process returns and exchanges, manage refunds, and restock inventory — all from Shopify Admin. Works for orders fulfilled by Aftership. Don't let your orders throw you in a loop! Restock and return customers orders with our prime return app. With Exchange It, efficiently handle cancellation and refund requests, streamline order management, optimize inventory management, and simplify the return form process.
- Manage your returns and refunds within Shopify Admin for streamlined operations
- Flexible inventory restock by choosing products & selecting inventory locations
- Create exchange orders within your orders page, streamlining fulfillment process
- Flexible refunds: auto-calculate or customize refunds from returned items
- Autocomplete customer details and modify shipping as needed for seamless returns
- Highlights
- Use directly in Shopify admin
Languages
English
Categories
Pricing
Free
Free to install
10 Free Returns then $9.99/month
- Custom Returns Portal
- Return Rules
- Restock Returned Items
- Refunds or Store Credit
- Return Fees
- Exchange Orders
Basic
$9.99 / month
Unlimited Returns, 0 Hidden Fees!
- Custom Returns Portal
- Return Rules
- Restock Returned Items
- Refunds or Store Credit
- Return Fees
- Exchange Orders
- * Priority Feature Requests
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (85)
The ExchangeIt customer support is fantastic. They are very accessible, and their contact details are prominently displayed, with no automated solutions, but rather a live response. Additionally, their response was prompt, professional, and helpful. They resolved our problem almost immediately, and it's worth noting that the issue was not caused by their app, but by another app and upgrade. We have been using ExchangeIt for several years and have never encountered any problems. We highly recommend this app because it functions effectively, and the support is exceptional.
Hi Sigrid, thank you so so much for your kind words :)
It was a pleasure helping you and we're always here if you encounter other problems.
Talk soon,
Adrien & Alex
We've been utilizing the Exchange IT app for several years, and it has proven to be an indispensable asset for our Shopify store. From the very beginning, the added value this app has brought to our business has been remarkable.
The user-friendly interface and intuitive design of Exchange IT have significantly streamlined our daily operations. Our staff can easily manage and process exchanges, saving us precious time and reducing the likelihood of errors. The app’s seamless integration with Shopify ensures that everything runs smoothly, making it a breeze for our team to handle even during peak times.
One of the standout features of Exchange IT is the exceptional support provided by the development team, especially Adrian. His prompt and constructive feedback has been invaluable. Whenever we encounter an issue or have a suggestion, Adrian and his team respond quickly and effectively, often implementing improvements or solutions in record time. This level of support has not only resolved any concerns promptly but also fostered a strong sense of trust and reliability in the app.
Exchange IT has gone beyond our expectations in enhancing our store’s functionality. The app offers a robust set of features that cater to our specific needs, allowing us to focus on what we do best – serving our customers. The ability to efficiently manage exchanges has improved our customer satisfaction rates, leading to increased loyalty and repeat business.
In conclusion, Exchange IT is an outstanding app that has greatly benefited our Shopify store. The streamlined experience for our staff, coupled with the exceptional support from Adrian and his team, makes this app a must-have for any Shopify merchant. We wholeheartedly recommend Exchange IT to anyone looking to enhance their store's efficiency and customer service. Thank you, Adrian & team, for creating such a fantastic tool!
Jeroen what a crazy review!!!
Thanks a lot man, that means the world to me.
It's been a pleasure trying to make your life a little bit easier with improvements. Thank you for trusting us with your requests.
Talk soon,
Adrien
We have been using this app for more than 2 years with no issues, it's very simple to use and meets our needs. The customer support and Product Development team is amazing and attentive to help us achieve our goals.
Hey Sabina, thank you so much for your review, so kind!
It was really nice doing work for you and I'm so glad you like our app and our support 🙏🙏🙏
Adrien & the team
Their customer service is excellent and catered to each store's needs. Love his app!
Hi, thank you so much for your kind words!
If you every need help from us, just click the Support button and we'll be right there :)
Adrien & the team
ExchangeIt is a great app with a dedicated dev team who are responsive to questions and feedback. We've tried many other apps built for simplifying returns management and in most cases we were massively overpaying and forced to accept tradeoffs we didn't like. ExchangeIt is easy to learn, easy to train staff on, and does its job well. The price is a great value - you're not overpaying for features you don't care about. The fact that it is integrated with the admin and does not force you into a separate 3rd party site is also a plus.
Such high praise, thank you Justin! It's always a pleasure talking with you, to many more years and new features!
Adrien
Support
506 can answer any questions you have about ExchangeIt Returns & Exchange.
Resources
Launched
September 28, 2015
Featured in
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Help out your shoppers with customer service apps.
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Return, restock, and repeat—totally seamlessly and with minimal loss of sales.
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