5. Other Terms and Conditions

 WMCA shall give at least 10 working days written notice via email of changes to ticket prices, except when tax changes require an immediate price change which is beyond WMCA’s control.

1. •  The minimum contract term when joining the Scheme is three (3) months from your initial start date.
   • If you leave the Scheme, you may rejoin one month after your last Direct Debit payment (subject to the normal new application guidelines).
   • Tickets may be suspended for a minimum of one (1) full calendar month and up to a maximum of six (6) months provided you give one (1) months’ notice. After six (6) month’s your account will be cancelled and you must reapply.
   • Tickets available through Direct Debit have a validity of one (1) month. WMCA will not refund whole or partial amounts due to you cancelling your Direct Debit membership.
   • WMCA reserves the right to terminate Direct Debit arrangements if the Scheme or the tickets are misused in any way, or if Direct Debit payments are not promptly and regularly paid via the nominated bank or building society account.
   • WMCA reserves the right to refuse entry to the Scheme to previous Direct Debit customers who have defaulted on their payments.
   • All Swift Card’s and paper tickets remain the property of WMCA.
   • The account holder of the nominated bank account must agree to a Credit Reference check to confirm the name, address and credit status. WMCA reserves the right to decline an application due to adverse credit history.
   • Any queries regarding your credit history must be referred to the Credit Reference agency used by WMCA.
   • Direct Debit Swift Card’s and paper tickets are not transferable and are issued subject to the current National Rail Conditions of Carriage and to the Conditions of Carriage of the Rail Operators on whose services they are valid (unless otherwise indicated they are valid by any permitted route, and on the service of participating operators), and for network tickets, the published terms and conditions relating to bus and Metro operators services, which are available for inspection at the Head Offices or appropriate company addresses. The National Rail Conditions of Carriage are available for inspection at the Ticket Offices of staffed stations.
   • It is your responsibility to ensure that your network ticket entitles you to travel to the destination required. WMCA accepts no liability for any loss or damage suffered by any Customer using a ticket that is not valid for the journey taken.

6.0 Compensation for Rail Service Delays

• • It is the responsibility of the Swift Card / paper ticket holder to claim compensation for any service delay or cancellation from the appropriate train operating company.
  • Compensation vouchers issued due to service delays cannot be used as part or full payment towards a Direct Debit payment.

7.0 Data Protection

• WMCA is a data controller for the purposes of the General Data Protection Regulation (“Regulation”). WMCA will process your data in accordance with the Regulation and will use your data for the following purposes;
  • to provide you with the scheme you applied for and for ongoing administration of the scheme;
  • to allow us to improve products and services we offer to our customers;
  • for research and analysis including travel patterns;
  • to enable us to provide anonymous data to the Department for Transport if requested by them;
  • to enable us to conduct surveys;
  • for the prevention and detection of crime including fare evasion;
  • to enable us to comply with our legal and regulatory obligations;
  • to ensure that we follow your instructions correctly and to improve customer service, we may monitor and/or record any communication between you and WMCA.
• We may use your information for marketing purposes as follows:
  • to let you know about related products and or services;
  • to send you offers on behalf of selected third parties which we believe to be appropriate.
• We may contact you for the above purposes by post, email, telephone or text messaging to SMS enabled devices depending on the information you have provided to WMCA.
• If you do not wish to receive such information you may choose not to do so by notifying WMCA by post, telephone, or email.
• We will only disclose your information to others in the following circumstances:
  • When we are legally obliged to do so
  • When there is a duty to disclose in the public interest
  • Where disclosure is necessary to protect WMCA’s interest (i.e. to detect crime or fare evasion)
  • Where you give us permission to do so.
• We will retain your information for the period that you have a Direct Debit account registered in your name in order to comply with these terms and conditions.
• You have the right to lodge a complaint to the Information Commissioner’s Office if you believe that we have not complied with the requirements of the GDPR with regards to your personal data. The contact details of the Information Commissioner’s Office is: The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

8.0 Contact Details

Midland Metro Limited, Telephone: 0345 835 8181

Hours of business:

Monday to Friday 0800 to 1800 (except Wednesday 1000-1800)

Saturday 0900 to 1300, closed Sunday and Bank Holidays

(These times may be subject to change, please check via https://www.midlandmetro.com/contact-us for the latest hours of business).