Propel Replay, Survey, Heatmap

Name: Propel Replay, Survey, Heatmap
Brand: Propel Commerce
Rating: 4.9 (440 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.9 (440)
Developer: Propel Commerce

Replays, screen recording, heatmap, survey and analytics app

Boost sales with replays, heatmaps and surveys! Reduce cart abandonment & uncover sale blockers.

Experience the Netflix of e-commerce with Propel Replays! Our session recording & heatmap features lets you watch shoppers as they navigate your shop, helping you pinpoint areas for improvement & uncover hidden issues blocking sales. Running ads? Replays can help you detect bots and competitors wasting your ad spend. Plus, our new survey feature lets you gauge satisfaction & gain insights directly from shoppers. Join top brands in boosting sales and enhancing your store with Propel Replays.

Watch both LIVE & recorded sessions & uncover hidden issues blocking your sales
Heatmaps help you identify patterns & optimize page designs for increased sales.
Run surveys to gauge customer satisfaction and gain valuable insights.
Get visitor IPs so you can Identify and block bots wasting your ad spend
Filter by country, traffic type, error & more to find the replays you care about

Popular with stores like yours: Based in United States

Highlights: Use directly in Shopify admin; Works with the latest themes

Languages

English

Works with

Checkout
Checkout
Product pages
Marketing apps
Analytics apps

Pricing

Free Sampler

Free

1,500 pageviews/mo. (~750 sessions)
1 survey
1 heatmap
Exclude up to 3 IPs
30 days storage

Basic

$9.90 / month

or $77.22/year and save 35%

20,000 pageviews/mo. (~7,000 sessions)
Live replays
Up to 5 heatmaps
Unlimited surveys
Exclude IPs & countries
See visitor IPs
Advanced filters

7-day free trial

Plus

$14.90 / month

or $116.22/year and save 35%

30,000 pageviews/mo. (~10,000 sessions)
Live replays
Up to 10 heatmaps
Unlimited surveys
Exclude IPs & countries
See visitor IPs
Advanced filters

7-day free trial

Premium

$39.90 / month

or $311.22/year and save 35%

Additional pageviews are $5/mo. per 10,000 pageviews

80,000 pageviews/mo. (~27,000 sessions)
Live replays
Up to 20 heatmaps
Unlimited surveys
Exclude IPs & countries
See visitor IPs
Advanced filters

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (440)

Overall rating

4.9

Counts per rating level

96% of ratings are 5 stars
424
2% of ratings are 4 stars
8
0% of ratings are 3 stars
1
0% of ratings are 2 stars
2
1% of ratings are 1 stars
5

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for its session replays and heatmaps that effectively identify customer behavior and optimize store layouts, boosting conversions. They appreciate its real-time interaction recordings, IP tracking, and customer feedback surveys. The intuitive design, ease of installation, and smooth performance are also praised. Additionally, the responsive and knowledgeable customer support team is noted for helping merchants maximize the app's capabilities for data-driven decision-making and enhanced customer interactions.

November 20, 2025

I found this app when I was looking for a cost effective screen-recording app. The screen-recording interface is intuitive and the app is reliable. Though occasionally there are screen recordings that don't log, I've experienced the exact same problem with the most famous (and most expensive) apps -- presumably that's a Shopify issue that would occur with any app. Excellent customer service!

SPIRIT ALMOND

United States

Over 1 year using the app

Propel Commerce replied November 21, 2025

Hello friends at SPIRIT ALMOND,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Tom @ Propel Commerce

November 14, 2025

This has been a game changer for understanding how shoppers move through my store. The recordings are clear, the dashboard is easy to use, and I can quickly spot where customers drop off or run into issues. I’ve already fixed a few layout problems thanks to this app.

Botanical Wear

United States

Over 1 year using the app

Propel Commerce replied November 17, 2025

Hello friends at Botanical Wear,

Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀

- Hernane @ Propel Commerce

October 7, 2025

Great for analytics on customer dropoffs and frustrations in e-commerce. Helped optimize pages a lot! The one thing I wish it had is a little bit better preferences on what to record so i can choose single pages to watch!

SkinAct

United States

About 1 month using the app