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    International Journal of Innovative Science and Research Technology
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    In order to manage all of your student inquiries, you'll need customer relationship management software

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    CRM for Admission Management

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    In order to manage all of your student inquiries, you'll need customer relationship management software

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    7 views2 pages

    CRM For Admission Management

    Uploaded by

    International Journal of Innovative Science and Research Technology
    In order to manage all of your student inquiries, you'll need customer relationship management software

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Volume 7, Issue 6, June – 2022 International Journal of Innovative Science and Research Technology

    ISSN No:-2456-2165

    CRM For Admission Management


    Manjunath H1*, Shahil2* , Afnan M Mohammed3*, Sakshat Shetty 4*
    * Dept. of Information Science & Engineering.
    Mangalore Institute of Technology & Engineering , Moodabidri, India

    Abstract:- In order to manage all of your student is doing everything they can to reach out to each and every
    inquiries, you'll need customer relationship student. But, whether it's by design or by accident, your
    management software. It guides your students through admissions team is prone to overlooking a few enquiries in
    a painless and efficient admissions procedure. CRM's the heat of the moment. CRM's lead capture automation is
    overarching purpose is to develop a strong relationship used in instances like this to ensure that no leads are lost.
    between the student and the institution, which is The app enables you to automatically collect every student
    currently lacking. Institutions can take use of the inquiry.
    advantages of such ties. Throughout their time at your
    institution, you can advise potential students on how II. LITERATURE REVIEW
    your university can be a torchbearer in their route to
    success and engage them with advisory content. Your  A Literature Review on Customer Relationship
    pupils come from practically every channel known to Management in Banks.
    this tech-savvy generation in the education business.  A Literature Review of Customer Relationship
    Simply said, questions come in from your website, social Management from 2010
    media accounts, PPC marketing campaigns, classifieds,  Managing Customer Relationships: A Comprehensive
    and other sources. These enquiries provide important Literature Review and Future Directions
    information, such as the student's name, email address,  Exploring success factors of CRM strategies in Higher
    phone number, and areas of interest. Traditionally, Education Institutions: a case study of CRM UTPL for
    these enquiries are added to an excel sheet and the conversion of prospects in university students
    follow-up procedure is continued. However, when it  The Design and Implement of CRM Data Mining
    comes to admissions, there aren't just a few enquiries; System for Medium-Small Enterprises Based on
    there are a flood of them. Your admissions team is doing Weka
    everything they can to reach out to each and every
    student. But, whether it's by design or by accident, your
    III. CURRENT SYSTEM
    admissions team is prone to overlooking a few enquiries
    in the heat of the moment. CRM's lead capture
    It is tough to maintain track of the admissions process
    automation is used in instances like this to ensure that
    in the existing structure. When a student has to be admitted
    no leads are lost. The app enables you to automatically
    to an institution, a lot of information is gathered and
    collect every student inquiry. manually entered into admission registers. It's challenging
    to keep track of all of this information and retrieve it when
    I. INTRODUCTION
    needed. To make access easier, it is necessary to select
    distinct employees to manage each module of the record.
    In order to manage all of your student inquiries, you'll
    However, this will necessitate a significant amount of
    need customer relationship management software. It guides
    human resources. This system makes it easy to manage all
    your students through a painless and efficient admissions
    of the information on students and faculty members who are
    procedure. CRM's overarching purpose is to develop a
    interested in joining the school. The system also saves
    strong relationship between the student and the institution,
    information about current students and faculties.
    which is currently lacking. Institutions can take use of the
    advantages of such ties. Throughout their time at your
    IV. PROPOSED METHOD
    institution, you can advise potential students on how your
    university can be a torchbearer in their route to success and
    In order to manage all student inquiries, customer
    engage them with advisory content. Your pupils come from
    relationship management software is essential. It guides
    practically every channel known to this tech-savvy
    students through an easy and efficient admissions
    generation in the education business. Simply said, questions
    procedure. CRM's overarching purpose is to develop a
    come in from your website, social media accounts, PPC
    strong relationship between the student and the institution,
    marketing campaigns, classifieds, and other sources. These
    which is currently lacking. Institutions can take use of the
    enquiries provide important information, such as the
    advantages of such ties. Where the admissions team may
    student's name, email address, phone number, and areas of
    advise prospective students on how the school can be a
    interest. Traditionally, these enquiries are added to an excel
    leader on their road to success and engage them with
    sheet and the follow-up procedure is continued. However,
    advisory content throughout their time there. In today's
    when it comes to admissions, there aren't just a few
    educational environment, pupils come from practically
    enquiries; there are a flood of them. Your admissions team

    IJISRT22JUN1127 www.ijisrt.com 1504


    Volume 7, Issue 6, June – 2022 International Journal of Innovative Science and Research Technology
    ISSN No:-2456-2165
    every channel available to this tech-savvy generation. We VI. CONCLUSION
    receive queries from college websites, social media
    handles, PPC ad campaigns, listings, and other sources. Information management is a difficulty that both
    These queries provide vital information such as the educational institutions and corporations face. That is why
    student's name, email address, phone number, and areas of many colleges and universities are turning to admission
    interest. Traditionally, these enquiries are added to an excel CRM software to create individualized experiences for
    sheet and the follow-up procedure is continued. However, prospective students during the recruitment, application,
    when it comes to admissions, there aren't just a few and enrolling processes. It helps your admissions
    enquiries; there are a flood of them. The admissions team is counselors be more efficient and meet their admissions
    doing everything they can to reach out to each and every goals while also offering ROI-driven insights. Choosing the
    student. But call it an honest blunder, where the admissions finest CRM software comes down to the functionality you
    team is prone to overlooking a few questions in the heat of need to achieve your specific objectives. These features, on
    the moment. CRM's lead capture automation is used in the other hand, are a must if you want to get the most out of
    instances like this to ensure that no leads are lost. The your money.
    programme aids the college in capturing all student
    inquiries.It was created without human intervention. CRM REFERENCES
    in Higher Education aids in the identification of queries
    with a higher likelihood of being accepted. When students [1]. https://www.oho.com/blog/best-crm-for-higher-
    submit questions, the software records them as leads. CRM education
    also maintains track of all of the student's activities on our [2]. https://www.nopaperforms.com/admission-
    college's website. For example, if prospective students look management-software/
    at a course's pricing structure, their lead score will be [3]. https://home.extraaedge.com/crm-for-education/
    higher. You can also make up your own lead scoring criteria [4]. https://www.leadsquared.com/higher-education-crm/
    and use them to prioritize college queries. This scoring and
    [5]. https://www.extraaedge.com/admission-crm-
    prioritization procedure guarantees that the admissions
    team is focusing its efforts on enquiries with the most software/
    potential. As a result, the enrollment process will be
    streamlined, and the admissions team will be more efficient.
    Now, after the applicants have expressed an interest in the
    position in the institutions.The admissions team must keep
    in touch with them. They must be reminded of their planned
    campus visits or the documentation required for the
    onboarding process by the admissions team. Manually, it
    takes a significant amount of time for the admissions office
    to follow up and remind them.

    V. RESULTS AND DISCUSSION

    Create a paperless, mobile-friendly admissions


    process. Increase student satisfaction by automating the
    paperless admissions process. Reduce the time it takes for
    you to respond by integrating all of your lead channels into
    your CRM system. From student recruitment and
    enrollment streamlining to developing relationships with
    students, there's a lot to do. All existing digital and print
    channels should be used to collect student queries.
    Paperless application process with self-serve forms. Allow
    counselors to connect with candidates when it is most
    convenient for them. Personalized communication can help
    you increase conversion rates.

    IJISRT22JUN1127 www.ijisrt.com 1505

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